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Customer Success Manager

8-12 years

Bangalore / Bengaluru

Customer Success Manager

CommVault

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

As a Customer Success Manager, the role involves becoming a trusted advisor to customers and internal partners while owning the success of the overall post-sales relationship. Demonstrating the value and return on investment for customers is crucial, serving as a pivotal go-to contact who advocates and facilitates successful customer outcomes throughout the broader Commvault organization. Success in this role requires a focus on customer success, onboarding, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.

What youll be doing

  • Act as a customer's guide throughout their journey, ensuring they achieve all milestones in their activation, onboarding, adoption, and renewal phases.
  • Develop dynamic success plans that demonstrably deliver on customer expectations and handle exceptions. Act as a trusted advisor for customers, using internal business relationships and processes to resolve concerns and improve the customer experience.
  • Build strong customer relationships that help retain and expand their footprint with Metallic. Lead customer meetings and ongoing business reviews, presenting progress on key success criteria.
  • Monitor account health and important metrics to ensure continued adoption and alignment with customer objectives for overall success. Proactively identify and prevent churn risk.
  • Facilitate Metallic onboarding, including key processes, customer enablement, escalation pathways, and initial account/user setup. Develop ongoing nurture and education campaigns that promote software value and help grow customer loyalty and retention.
  • Deliver customer renewals and expansions, meeting financial targets set by Commvault Leadership. Ensure customers move efficiently through their journey phases, meeting the time-sensitive goals set by Commvault Leadership.
  • Deliver technical onboarding for Metallic O365 workloads, including basic cloud configuration and administration tasks. Ensure revenue and sentiment goals are accomplished for your assigned book of business.
  • Present the status of revenue, sentiment, and engagement monthly in internal business reviews, highlighting areas of risk and driving mitigation. Find opportunities to drive customer loyalty, delighting customers with product knowledge and the ability to identify their unmet needs and drive next steps.
  • Ensure customer risks are forecasted well in advance of critical milestones, giving the leadership team time to build and deliver mitigations that may include contract changes, product changes, or additional engagement from various product teams.

Who you are ?

  • Possess a strong understanding of customer success and/or customer experience methodologies.
  • Map customers' business requirements to product capabilities and work autonomously to deliver on responsibilities and objectives.
  • Exhibit excellent interpersonal skills, with the ability to guide change and empower various partners, supported by strong communication, presentation, and influencing abilities.
  • Be highly organized with strong project management skills in a fast-paced and rapidly evolving product landscape.
  • Complete internal sales handovers to ensure a smooth customer experience, maintaining continuity of relationships by understanding customer needs prior to engagement.
  • Demonstrate experience as a self-starter, maintaining technical proficiency in a fast-paced and dynamic competitive product landscape.
  • Leverage skills and experience to find opportunities, drive value, and prioritize what matters most for customers and the business.

Employment Type: Full Time, Permanent

Read full job description

CommVault Interview Questions & Tips

Prepare for CommVault Customer Success Manager roles with real interview advice

Top CommVault Customer Success Manager Interview Questions

Q1. Sliding Maximum Problem Statement Given an array of integers ARR of length 'N' and a positive integer 'K', find the maximum elements for ea ... read more
Q2. Longest Palindromic Substring Problem Statement You are provided with a string STR of length N . The goal is to identify the longest palind ... read more
Q3. Jump Game Problem Statement In this problem, you are given an array ARR consisting of N integers. Your task is to determine the minimum num ... read more
View all 15 questions

What people at CommVault are saying

5.0
 Rating based on 2 Customer Success Manager reviews

Likes

Love the culture and how accommodating everyone is

  • Salary - Excellent
  • +5 more
Dislikes

Can improve employee upskill initiatives

Read 2 Customer Success Manager reviews

Customer Success Manager salary at CommVault

reported by 9 employees with 3-12 years exp.
₹13.2 L/yr - ₹29 L/yr
70% more than the average Customer Success Manager Salary in India
View more details

What CommVault employees are saying about work life

based on 104 employees
83%
92%
72%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

CommVault Benefits

Submitted by Company
Value Added Benefits
Join The 401(K) Plan
Submitted by Employees
Work From Home
Health Insurance
Gymnasium
Cafeteria
Job Training
Soft Skill Training +6 more
View more benefits

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