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175 Adobe Jobs
Solution Customer Success Manager
Adobe
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Accountable for customer s overall success with Adobe, including adoption of Adobe Experience Cloud solutions primarily AEP, Adobe Analytics, Target. RTCDP, CJA, AJO are preferred to have to drive value-based engagements with our APAC customers.
- Act as a trusted advisor throughout the Engagement lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
- Effectively network within accounts to achieve successful execution of the customers strategy, use cases and roadmap.
- Deliver an exceptional customer experience by proactively communicating with customers, orchestrate internal resources, and utilize the customer engagement model to align, track, and address customer s business goals, challenges, and key performance indicators (KPIs) ensuring value realization through measurable success.
- Lead workshops and discovery sessions to gather technical requirements and design robust solutions.
- Empower clients by providing training sessions, best practices, and documentation to enhance their proficiency in Adobe technologies.
- Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve.
- Foster innovation by sharing resources and use cases your customers can leverage using Adobe Experience Cloud solutions to advance in their digital maturity.
- Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
- Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer s success.
What you need to succeed:
- Bachelor s Degree and/or relevant work experience.
- 8-14 Years of Customer Success and/or Business Consulting experience in Software as a Service, Digital Marketing, Customer Experience transformation. (Technical expertise and or certification in AEP, Adobe Analytics and Target (Digital Experience solutions is preferred)
- Passion for driving customer success and measurable outcomes.
- Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership.
- Strong business consulting skills and proven results working as a trusted advisor to drive business value for clients.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Strong understanding of Adobe Digital Experience solutions, Customer Journey and Digital Marketing Technologies.
- Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners.
- Tried effectiveness at leading and facilitating executive meetings and workshops.
- Validated experience with account planning customer success plans.
- Proven ability to analyse complex business problems and translate them into technical solutions.
- Effective at leading executive C-level discussions and presentations.
- Flexibility to travel (approx. 20%)
- Strong team player and stakeholder management skills.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Manager roles with real interview advice
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What people at Adobe are saying
Rating based on 25 Customer Success Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Culture and people
- Salary - Good
+5 more
Dislikes
nothing...no cons
Customer Success Manager salary at Adobe
reported by
158
employees
with 3-11
years exp.
₹8.5
L/yr - ₹30
L/yr
38%
more
than the average Customer Success Manager Salary in India
View more details
What Adobe employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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