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Customer Success Account Manager
3-8 years
₹ 13.75 - 22L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Remote
1 vacancy
Customer Success Account Manager
Adobe
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Success Manager s engagement kicks in SMB Accounts post-sales of Adobe s cloud-based solutions.
The incumbent is responsible for helping the customer accept the solution with ease, optimizing their product experience, and guiding him/her to internal support teams if need be.
CSM is encouraged to identify & close any upsell opportunities within an account he or she is engaged with throughout the year.
The incumbent is responsible for helping the customer accept the solution with ease, optimizing their product experience, and guiding him/her to internal support teams if need be.
CSM is encouraged to identify & close any upsell opportunities within an account he or she is engaged with throughout the year.
What You ll Do
Develop an understanding of Adobe Creative Cloud for Teams, Adobe Sign, Enterprise Programs, Conditions of Service, Commercial Terms, and Adobes standards for pricing.
Research customer contracts and purchasing history in Adobes various customer management systems & external sources as such as LinkedIn to identify expansion opportunities in an account.
Proactively maintaining the highest level of technical expertise by knowing the latest Adobe Sign & creative technologies/solutions through available learning opportunities as well as self-study.
Educating customers on Adobe Sign by developing customer-specific use cases and conducting demos.
Building relationships with c-suite and decision-makers early on to drive deeper engagements.
Ability to conduct deeper prospecting on the assigned accounts.
Uncover & develop opportunities for upselling and cross-selling through various campaigns.
Ability to identify big value Accounts and drive a higher Average Revenue per Transaction and drive large deals with active engagement and provide accurate sales forecasts.
Delivering on weekly/daily/monthly sales commits, driving maximum ARR & up-selling from the install base.
Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
Build value-based relationships with assigned BOB accounts and take complete ownership of customer interactions.
What You Need To Succeed
- Bachelors Degree required, or equivalent experience
- 3+ years experience operating in a similar capacity, directly handling a portfolio of services contract renewals via direct and indirect channels
- Strong communication skills (both oral and written).
- Strong organization, follow-through, and documentation skills suitable for client communication.
- Ability to work independently, learn quickly, and be proactive.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Account Manager roles with real interview advice
People are getting interviews at Adobe through
People are getting interviews through
(based on 111 Adobe interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
32%
14%
14%
11%
3%
1%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Adobe are saying
Rating based on 9 Customer Success Account Manager
reviews
Anonymous · Sales Support & Operations
Likes
I like everything about Adobe
Dislikes
There is nothing that I don't like.
Read 9 reviewsCustomer Success Account Manager salary at Adobe
reported by
93
employees
with 3-11
years exp.
₹9
L/yr - ₹25
L/yr
6%
more
than the average Customer Success Account Manager Salary in India
View more details
What Adobe employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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