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SPRINKLR Customer Success Manager Interview Questions and Answers

Updated 25 Sep 2024

SPRINKLR Customer Success Manager Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. The questions are based on CV/ past work
Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 6 interview rounds.

Round 1 - Aptitude Test 

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

Round 2 - Case Study 

Case study on one of the product stratergy

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1-1 with 2 Directors
  • Q2. How will you negotiate for a renewal conversation
Round 4 - One-on-one 

(1 Question)

  • Q1. 1-1 with 2 VPs
Round 5 - Assignment 

Final behavior assessment

Round 6 - HR 

(1 Question)

  • Q1. Salary negotiation

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage if 2 or 3 or even more tasks spontaneously are ... read more
asked in SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers
asked in ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more

Customer Success Manager Interview Questions & Answers

user image toastysnapdragon

posted on 24 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

Round 2 - Technical 

(2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
  • Ans. 

    Prioritize tasks based on urgency and importance.

    • Assess the urgency and importance of each task

    • Delegate tasks if possible

    • Create a to-do list and prioritize tasks accordingly

    • Communicate with stakeholders about the new tasks and adjust timelines if necessary

  • Answered by AI
  • Q2. Complete in depth knowledge of current org job role and work done till now
Round 3 - Technical 

(2 Questions)

  • Q1. How do you resolve conflicts with customers
  • Ans. 

    I listen actively, empathize, and offer solutions that align with the customer's needs.

    • Listen actively to the customer's concerns and complaints.

    • Empathize with the customer and acknowledge their feelings.

    • Offer solutions that align with the customer's needs and preferences.

    • Communicate clearly and effectively to ensure mutual understanding.

    • Follow up with the customer to ensure their satisfaction with the resolution.

    • Examp...

  • Answered by AI
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
  • Ans. 

    I would address the situation by communicating with the customer and finding a mutually beneficial solution.

    • Listen to the customer's concerns and understand their perspective.

    • Explain the purpose of the work and how it benefits both the customer and the company.

    • Collaborate with the customer to find a solution that meets their needs while also aligning with the company's goals.

    • If necessary, involve other team members or ...

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
  • Ans. 

    Yes

    • I am okay with the job role and responsibilities of a Customer Success Manager.

    • I am flexible with shift timings and can adapt to different work schedules.

    • I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.

    • I have experience in handling similar responsibilities and have ac...

  • Answered by AI
Round 5 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and expectations of the role.

    • I believe that compensation should be fair and competitive within the industry.

    • I am more focused on finding the right fit and opportunity for growth rather than a specific salary.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I would appreciate learning more about the compensation structu

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Success Manager at XYZ Company.

    • Managed a portfolio of 50+ clients, ensuring their success and satisfaction

    • Developed and implemented customer success strategies to drive adoption and retention

    • Collaborated with cross-functional teams to resolve customer issues and escalations

    • Conducted regular business reviews to identify opportunities for growth and upselling

    • Provided training and onboarding support...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Looking for new challenges and growth opportunities.

    • Seeking a more challenging role that allows me to utilize my skills and experience.

    • Interested in expanding my knowledge and expertise in customer success management.

    • Looking for a company with a strong focus on customer satisfaction and success.

    • Want to work in a dynamic and innovative environment that encourages professional growth.

    • Desire to contribute to the success o...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a highly motivated and customer-focused professional with a strong background in customer success management.

    • Experienced in building and maintaining strong relationships with clients

    • Skilled in identifying customer needs and providing effective solutions

    • Proficient in managing customer accounts and ensuring their success

    • Excellent communication and interpersonal skills

    • Proven track record of achieving customer satisfa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency

Interview questions from similar companies

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
Round 2 - Assignment 

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

Round 3 - HR 

(1 Question)

  • Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About your current role and about Freshworks
Round 2 - One-on-one 

(4 Questions)

  • Q1. About current job, highlights, customer wins
  • Q2. Describe your current KPIs
  • Q3. Customer base managed
  • Q4. Arr of those accounts
  • Ans. 

    The question is asking about the average revenue per account (ARR) of those accounts.

    • ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.

    • For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

I applied via Approached by Company and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How do you fetch reports from JIRA
  • Ans. 

    To fetch reports from JIRA, go to the 'Reports' section and select the desired report.

    • Navigate to the 'Reports' section in JIRA

    • Select the desired report

    • Customize the report if necessary

    • Export the report in the desired format

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more on agile related topics and also be strong technically.

Skills evaluated in this interview

I applied via Company Website and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How do you define Digital Transformation strategy for a client ?
  • Ans. 

    Digital Transformation strategy for a client involves identifying areas of improvement and implementing technology solutions to enhance business operations.

    • Understand the client's business goals and objectives

    • Identify areas of improvement and pain points

    • Evaluate existing technology infrastructure

    • Develop a roadmap for implementing new technology solutions

    • Ensure alignment with business strategy and goals

    • Provide training ...

  • Answered by AI
  • Q2. Key challenges in stakeholder management - Pls do share from your experience.
  • Q3. What are the major challenges for today's PM's?

Interview Preparation Tips

Interview preparation tips for other job seekers - Q1. Answer - Please think the industry / sector that question refers and start from their current maturity on digital awareness and suggest 2 to 3 strategic initiatives.
Q2. Answer - Manage them based on the stakeholder analysis and their interest towards the project phases and remove the gaps to make them intact till project closure.
Q3. Answer - Constant change from internal / external business environment lead to change in requirement thus expansion of scope results in revised project planning. Agile Scrum methodologies would help to solve these challenges through constant solution deliverable within a short time frame.

I applied via Naukri.com and was interviewed in Aug 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About Project Management practice and interpersonal skills. Not many questions on a specific technology.

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to get into the technical details of the projects that we handled in our previous organization unless asked about. Just an overview should be enough, just to give an insight on the Solution document & Project plan.

Answer to the point and keep the answers short, chrisp and clear. Interviewer will not have all day to listen to stories. Short & precise answers will gain the interviewer's confidence.

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What type of conflicts have you seen in project management

Interview Preparation Tips

Interview preparation tips for other job seekers -
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SPRINKLR Interview FAQs

How many rounds are there in SPRINKLR Customer Success Manager interview?
SPRINKLR interview process usually has 4 rounds. The most common rounds in the SPRINKLR interview process are One-on-one Round, Aptitude Test and Technical.
How to prepare for SPRINKLR Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SPRINKLR. The most common topics and skills that interviewers at SPRINKLR expect are Social Media Marketing, Career Development, Account Management, CRM and Content Management.
What are the top questions asked in SPRINKLR Customer Success Manager interview?

Some of the top questions asked at the SPRINKLR Customer Success Manager interview -

  1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned up...read more
  2. Say a customer is trying to misuse the purpose of work but benefit customer as ...read more
  3. How do you resolve conflicts with custom...read more

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SPRINKLR Customer Success Manager Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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SPRINKLR Customer Success Manager Salary
based on 80 salaries
₹13 L/yr - ₹32.2 L/yr
75% more than the average Customer Success Manager Salary in India
View more details

SPRINKLR Customer Success Manager Reviews and Ratings

based on 7 reviews

1.9/5

Rating in categories

2.2

Skill development

1.2

Work-life balance

2.8

Salary

2.7

Job security

1.4

Company culture

1.9

Promotions

1.9

Work satisfaction

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