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SPRINKLR Customer Success Manager Interview Questions and Answers

Updated 25 Sep 2024

SPRINKLR Customer Success Manager Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. The questions are based on CV/ past work
Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 6 interview rounds.

Round 1 - Aptitude Test 

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

Round 2 - Case Study 

Case study on one of the product stratergy

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1-1 with 2 Directors
  • Q2. How will you negotiate for a renewal conversation
Round 4 - One-on-one 

(1 Question)

  • Q1. 1-1 with 2 VPs
Round 5 - Assignment 

Final behavior assessment

Round 6 - HR 

(1 Question)

  • Q1. Salary negotiation

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage if 2 or 3 or even more tasks spontaneously are ... read more
asked in SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers
asked in ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more

Customer Success Manager Interview Questions & Answers

user image toastysnapdragon

posted on 24 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

Round 2 - Technical 

(2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
  • Ans. 

    Prioritize tasks based on urgency and importance.

    • Assess the urgency and importance of each task

    • Delegate tasks if possible

    • Create a to-do list and prioritize tasks accordingly

    • Communicate with stakeholders about the new tasks and adjust timelines if necessary

  • Answered by AI
  • Q2. Complete in depth knowledge of current org job role and work done till now
Round 3 - Technical 

(2 Questions)

  • Q1. How do you resolve conflicts with customers
  • Ans. 

    I listen actively, empathize, and offer solutions that align with the customer's needs.

    • Listen actively to the customer's concerns and complaints.

    • Empathize with the customer and acknowledge their feelings.

    • Offer solutions that align with the customer's needs and preferences.

    • Communicate clearly and effectively to ensure mutual understanding.

    • Follow up with the customer to ensure their satisfaction with the resolution.

    • Examp...

  • Answered by AI
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
  • Ans. 

    I would address the situation by communicating with the customer and finding a mutually beneficial solution.

    • Listen to the customer's concerns and understand their perspective.

    • Explain the purpose of the work and how it benefits both the customer and the company.

    • Collaborate with the customer to find a solution that meets their needs while also aligning with the company's goals.

    • If necessary, involve other team members or ...

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
  • Ans. 

    Yes

    • I am okay with the job role and responsibilities of a Customer Success Manager.

    • I am flexible with shift timings and can adapt to different work schedules.

    • I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.

    • I have experience in handling similar responsibilities and have ac...

  • Answered by AI
Round 5 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and expectations of the role.

    • I believe that compensation should be fair and competitive within the industry.

    • I am more focused on finding the right fit and opportunity for growth rather than a specific salary.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I would appreciate learning more about the compensation structu

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Success Manager at XYZ Company.

    • Managed a portfolio of 50+ clients, ensuring their success and satisfaction

    • Developed and implemented customer success strategies to drive adoption and retention

    • Collaborated with cross-functional teams to resolve customer issues and escalations

    • Conducted regular business reviews to identify opportunities for growth and upselling

    • Provided training and onboarding support...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Looking for new challenges and growth opportunities.

    • Seeking a more challenging role that allows me to utilize my skills and experience.

    • Interested in expanding my knowledge and expertise in customer success management.

    • Looking for a company with a strong focus on customer satisfaction and success.

    • Want to work in a dynamic and innovative environment that encourages professional growth.

    • Desire to contribute to the success o...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a highly motivated and customer-focused professional with a strong background in customer success management.

    • Experienced in building and maintaining strong relationships with clients

    • Skilled in identifying customer needs and providing effective solutions

    • Proficient in managing customer accounts and ensuring their success

    • Excellent communication and interpersonal skills

    • Proven track record of achieving customer satisfa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Planning process

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear on planning process
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com

Round 1 - Coding Test 

I constructed two programs in C#.

Round 2 - Technical 

(1 Question)

  • Q1. Technical panel asked questions for experienced developer
Round 3 - HR 

(1 Question)

  • Q1. Final round and questions were simple about bacground commute and future goals

I applied via Naukri.com and was interviewed in Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. I have got questions about vsam files and about SQL queries.
  • Q2. What is my previous work and project roles and responsibilities.?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with basics clear with your project,your work,and your roles and responsibilities and be good to make them understand what you willing to answer.

I appeared for an interview before Sep 2020.

Round 1 - Coding Test 

(2 Questions)

Round duration - 90 Minutes
Round difficulty - Medium

It was an online technical round. There were around 20 MCQs and two coding questions. The round had an login window of 30 minutes. One coding question was of the level leetcode medium and the other was leetcode hard.

  • Q1. 

    Search in a Row-wise and Column-wise Sorted Matrix Problem Statement

    You are given an N * N matrix of integers where each row and each column is sorted in increasing order. Your task is to find the positi...

  • Ans. 

    Given a sorted N * N matrix, find the position of a target integer X.

    • Iterate over each row and column to search for the target integer

    • Utilize the sorted nature of the matrix to optimize the search process

    • Return the position of the target integer if found, else return -1 -1

  • Answered by AI
  • Q2. 

    Euler’s Totient Function Problem Statement

    Given an integer N, your task is to determine the count of integers between 1 and N (inclusive) that are coprime to N.

    Input:

    The first line contains an intege...
  • Ans. 

    Euler's Totient Function calculates count of integers coprime to N between 1 and N.

    • Implement Euler's Totient Function to calculate count of coprime integers to N.

    • Use the formula: phi(N) = N * (1 - 1/p1) * (1 - 1/p2) * ... * (1 - 1/pk) where p1, p2, ..., pk are prime factors of N.

    • Example: For N = 9, phi(9) = 9 * (1 - 1/3) = 6.

  • Answered by AI
Round 2 - Face to Face 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

It was a technical + HR round. The interview panel consisted of two technical guys and one person from HR.

  • Q1. 

    Sort Array of Strings Problem Statement

    Given an array of strings ARRSTR[] of size N, and a character C, your task is to sort the ARRSTR[] array according to a new alphabetical order that starts with the ...

  • Ans. 

    Sort an array of strings based on a new alphabetical order starting with a given character.

    • Iterate through the array of strings and compare each string with the given character to determine the new order.

    • Implement a custom comparator function to sort the strings based on the new alphabetical order.

    • Use built-in sorting functions in programming languages like Python, Java, or C++ to efficiently sort the array.

  • Answered by AI
  • Q2. Can you explain the pillars of Object-Oriented Programming (OOP)?
  • Ans. 

    The pillars of OOP are Inheritance, Encapsulation, Abstraction, and Polymorphism.

    • Inheritance allows a class to inherit properties and behavior from another class.

    • Encapsulation restricts access to certain components of an object, protecting its integrity.

    • Abstraction hides complex implementation details and only shows the necessary features.

    • Polymorphism allows objects to be treated as instances of their parent class, ena

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI completed Information Technology from Amity School Of Engineering And Technology. I applied for the job as SDE - 1 in BengaluruEligibility criteriaAbove 7.5 CGPA, No BacklogsAmadeus interview preparation:Topics to prepare for the interview - Data Structures and Algorithms, OOPS, Database Manangement Systems, SQL Queries, Greedy and DP Problems, Basics of Computer Networks.Time required to prepare for the interview - 4 monthsInterview preparation tips for other job seekers

Tip 1 : Practice questions on CP platforms such as codechef and codeforces. It will greatly help you for clearing coding round.
Tip 2 : Make notes of theory Subjects. It will greatly help you in last minute preparation.
Tip 3 : Go through the interview experience of the company before hand.
Tip 4 : Practice questions by narrating the explaination. Else it gets very difficult to both explain and code at the same time of interview.

Application resume tips for other job seekers

Tip 1 : Never lie on the resume. If you are not confident about something dont add it.
Tip 2 : Have atleast 2 projects on resume.
Tip 3 : Dont make it colourful. Follow any formal standard template.
Tip 4 : Add links to the project or your work if possible.
Tip 5 : Have only one Page. Dont write stories.

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. As a Asp.net developer I advise to all to have good understanding of c#. Because it is the core concept on which basis you can trackle an Interview.

I appeared for an interview in Aug 2016.

Interview Preparation Tips

Round: Test
Experience: The questions were tricky. We were given a paragraph and after reading it, a statement was given to us and we were asked to say if it is true, false or cannot say. The structure of the statement put us into a a tough place. So practice of such kind of questions is necessary.

For data interpretation questions a good hand on basic statistical mathematics is needed. One has to be quick because of the time crunch. The questions were approachable

Round: Technical Interview
Experience: In this round my resume was scanned and I was required to speak about myself, my projects and explain certain areas of my resume. The interviewer picked up one of my basic project, surprisingly, and asked me to elaborate on it. He asked me how I can improve the project. And I had to write a code to make that change. Basically, one should have a good idea about the projects they've done/ mentioned in their resume. And know it in detail.

Few questions on data structures. Prepare well for coding type questions and data structures.

Round: Puzzle Interview
Experience: The interviewer asked me two puzzles. They were moderate level. And also luckily he was helpful whenever I got stuck.

Round: HR Interview
Experience: HR round was good. Basic questions like " tell me more about yourself", brief information about my past history, college life, extra curricular activities. In the end she asked me, "should we hire you?" And I lightly answered " why not!" So it was a good interview overall.

Skills: Coding Skills, Team Working Ability, Project management
College Name: Visvesvaraya National Institute Of Technology

Interview Questionnaire 

19 Questions

  • Q1. Introduce yourself
  • Ans. 

    I am a software developer with experience in Java and Python.

    • Proficient in Java and Python programming languages

    • Experience in developing web applications using Spring framework

    • Familiarity with database management systems such as MySQL and MongoDB

  • Answered by AI
  • Q2. Tell me more about your achievements
  • Ans. 

    I have achieved success in developing and implementing various software solutions.

    • Developed a web application that increased user engagement by 30%

    • Implemented a new feature that reduced system downtime by 50%

    • Created a mobile app that received 4.5-star rating on app stores

    • Led a team of developers to successfully complete a project within a tight deadline

  • Answered by AI
  • Q3. What sort of projects do you work on ?
  • Ans. 

    I work on a variety of projects ranging from web development to mobile app development.

    • Web development using HTML, CSS, JavaScript, and various frameworks such as React and Angular

    • Mobile app development for iOS and Android using Swift, Kotlin, and React Native

    • Database design and management using SQL and NoSQL databases such as MySQL and MongoDB

    • API development and integration using REST and GraphQL

    • Machine learning proje...

  • Answered by AI
  • Q4. What is the difference between a hardworker and a smartworker?
  • Ans. 

    A hardworker puts in more effort, while a smartworker works efficiently and effectively.

    • A hardworker may spend more time on a task, while a smartworker finds ways to complete it faster.

    • A hardworker may rely on brute force, while a smartworker uses their skills and knowledge to solve problems.

    • A hardworker may struggle with prioritization, while a smartworker knows how to focus on the most important tasks.

    • A hardworker ma...

  • Answered by AI
  • Q5. What makes you say that you are more of a developer than an analyst ?( I was asked for choice )
  • Q6. Why is Zuckerburg in news these days?
  • Ans. 

    Zuckerberg is in news due to Facebook's handling of user data and misinformation.

    • Facebook's role in the 2016 US Presidential election

    • Cambridge Analytica scandal

    • Testimony before US Congress

    • Ongoing debate on social media regulation

  • Answered by AI
  • Q7. Tell me about yourself
  • Ans. 

    I am a software developer with experience in Java and Python.

    • I have a Bachelor's degree in Computer Science.

    • I have worked on various projects involving web development and data analysis.

    • I am proficient in Java and Python programming languages.

    • I am a quick learner and enjoy working in a team environment.

  • Answered by AI
  • Q8. Which is your favourite project (among mentioned in resume) and why?
  • Ans. 

    My favorite project is the e-commerce website I developed for a local business.

    • I enjoyed working on the front-end design and user experience.

    • I implemented a secure payment gateway and order tracking system.

    • The website increased the business's online sales by 50%.

    • I received positive feedback from the client and their customers.

  • Answered by AI
  • Q9. OOPs concepts
  • Q10. Explain inheritance
  • Ans. 

    Inheritance is a mechanism in object-oriented programming where a new class is created by inheriting properties of an existing class.

    • Inheritance allows code reuse and promotes code organization.

    • The existing class is called the parent or superclass, and the new class is called the child or subclass.

    • The child class inherits all the properties and methods of the parent class and can also add its own unique properties and ...

  • Answered by AI
  • Q11. Difference between finally , finalize and final
  • Ans. 

    finally is a keyword used in try-catch block, finalize is a method in Object class, and final is a keyword used for declaring constants.

    • finally is used to execute a block of code after try-catch block

    • finalize is called by garbage collector before destroying an object

    • final is used to declare a constant variable or to make a class uninheritable

  • Answered by AI
  • Q12. Private vs final keyword in considerance with member functions in an application offered to the user
  • Ans. 

    Private keyword restricts access to member functions within the class while final keyword prevents overriding of functions.

    • Private keyword is used to hide the implementation details of a class from the user.

    • Final keyword is used to prevent the user from overriding a function in a subclass.

    • Using private and final keywords together can ensure that the implementation details of a class are not modified by the user.

  • Answered by AI
  • Q13. Write an interface
  • Ans. 

    An interface defines a set of methods that a class must implement.

    • An interface is declared using the 'interface' keyword.

    • All methods in an interface are public and abstract by default.

    • A class can implement multiple interfaces.

    • Interfaces can also extend other interfaces.

    • Example: public interface MyInterface { void myMethod(); }

  • Answered by AI
  • Q14. Difference between Abstract class and Interface
  • Ans. 

    Abstract class is a class with some implementation while Interface is a contract with no implementation.

    • Abstract class can have constructors while Interface cannot

    • Abstract class can have non-abstract methods while Interface cannot

    • A class can implement multiple interfaces but can only inherit from one abstract class

    • Abstract class is used when there is a need for common functionality among related classes while Interface...

  • Answered by AI
  • Q15. Inheritance types in Java
  • Ans. 

    Inheritance types in Java

    • Java supports single and multiple inheritance through classes and interfaces respectively

    • Single inheritance is when a class extends only one parent class

    • Multiple inheritance is when a class implements multiple interfaces

    • Java also supports hierarchical inheritance where multiple classes extend a single parent class

    • Java does not support multiple inheritance through classes to avoid the diamond pr

  • Answered by AI
  • Q16. Order of multiple catch blocks in a single try block in java. Will it compile if the general catch was before the specific one?
  • Ans. 

    Order of catch blocks in a try block in Java

    • Specific catch blocks should come before general catch blocks

    • If general catch block comes before specific catch block, it will result in a compile-time error

    • If multiple catch blocks are present, only the first matching catch block will be executed

  • Answered by AI
  • Q17. What do you know about Garbage collection
  • Ans. 

    Garbage collection is an automatic memory management process that frees up memory occupied by objects that are no longer in use.

    • Garbage collection is used in programming languages like Java, C#, and Python.

    • It helps prevent memory leaks and reduces the risk of crashes due to memory exhaustion.

    • Garbage collection works by identifying objects that are no longer in use and freeing up the memory they occupy.

    • There are differe...

  • Answered by AI
  • Q18. Write code for connecting a java application to the database
  • Ans. 

    Code for connecting a Java application to a database

    • Import the JDBC driver for the specific database

    • Create a connection object using the DriverManager class

    • Create a statement object to execute SQL queries

    • Execute the query and retrieve the results

    • Close the connection and release resources

  • Answered by AI
  • Q19. What is JSON?
  • Ans. 

    JSON stands for JavaScript Object Notation, a lightweight data interchange format.

    • JSON is used to transmit data between a server and a web application, as an alternative to XML.

    • It is easy to read and write for humans and easy to parse and generate for machines.

    • JSON is a text format that is completely language independent but uses conventions that are familiar to programmers of the C family of languages.

    • Example: {"name"

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The test had 50 questions which were to be answered in 50 minutes. The test is not very difficult if you got basic skills in aptitude, but the most important thing is managing time. The level of difficulty was moderate.
Tips: Do not waste time on verbal questions which have a direct answer ( synonyms and antonyms) which you are not very sure of.
Just try making a smart guess when you have a doubt by elimination or something.
Duration: 50 minutes
Total Questions: 50

Round: HR Interview
Experience: I wouldn't say it went great but it was fine. I did not think I would clear it as for most of the questions the interviewer seemed disappointed and wanted more out of me.
Tips: Keep smiling.
Only put things which you are thorough about, in your resume.
The interviewer too doesn't know everything, so just be confident in whatever you say-the interviewer might get convinced.

Round: Technical Interview
Experience: The interviewer was really cool. He realized that I mostly work on java applications so he chose to ask me stuff related to that.
He didn't want me to know the answer well but just wanted me to approach to it, maybe think more.
He went through my resume back and forth and asked mostly about all my projects and their logic and how could I take them to the next level.
Tips: Be confident.
Its okay not to know any answer, just try giving it a shot in the approach.

Skills: Object Oriented Programming (OOP) Basics, Basics Of Machine Learning, Ability To Analyse, Ability To Think Of Creative Solutions, Ability To Think Beyond Boundaries, Ability To Convince, Database Management, Java Programming
College Name: Amrita School Of Engineering, Coimbatore
Funny Moments: I had mentioned Japanese as languages known in my resume. During the HR interview , I was asked to tell "How are you ?" in Japanese. I knew that the interviewer didn't know any of that language but I was a little scared to just tell anything.
You could try giving a shot in a similar situation :P

Skills evaluated in this interview

SPRINKLR Interview FAQs

How many rounds are there in SPRINKLR Customer Success Manager interview?
SPRINKLR interview process usually has 4 rounds. The most common rounds in the SPRINKLR interview process are One-on-one Round, HR and Aptitude Test.
How to prepare for SPRINKLR Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SPRINKLR. The most common topics and skills that interviewers at SPRINKLR expect are Social Media Marketing, Career Development, Account Management, CRM and Content Management.
What are the top questions asked in SPRINKLR Customer Success Manager interview?

Some of the top questions asked at the SPRINKLR Customer Success Manager interview -

  1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned up...read more
  2. Say a customer is trying to misuse the purpose of work but benefit customer as ...read more
  3. How do you resolve conflicts with custom...read more

Tell us how to improve this page.

SPRINKLR Customer Success Manager Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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SPRINKLR Customer Success Manager Salary
based on 83 salaries
₹13 L/yr - ₹32.2 L/yr
76% more than the average Customer Success Manager Salary in India
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based on 7 reviews

1.9/5

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2.2

Skill development

1.2

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Company culture

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1.9

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