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SPRINKLR

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3.2

based on 304 Reviews

Filter reviews by

SPRINKLR Customer Success Manager Reviews

based on 6 reviews

Updated 1 Feb, 2024

Overall Rating

2.1/5

How AmbitionBox ratings work?

Category Ratings

3.2

Salary & Benefits

3.1

Job Security

2.5

Skill development

2.2

Work Satisfaction

2.1

Promotions/Appraisal

1.6

Company culture

1.3

Work-Life balance

Top Mentions in SPRINKLR Customer Success Manager Reviews

6 reviews found

Sort by: Popular

Customer Success Manager in Bangalore / Bengaluru

Full Time

Marketing Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 11 Jan 2024

Likes

Sprinkler has a company has a great employee benefits and payroll

Dislikes

The challenge with this role is that it is being managed by an experienced managers who have no concern for the teams well-being. You are expected to take all the dump from the manager with unrealistic expectations immensely impacting your work life. Balance employees are expected to work almost 24/7 by the managers. The managers expectation is only to pass on the message from higher leaders to front and employees acting as a postman with no vision goals or concern towards employees in the company culture. The criteria for promotion here is unfortunately the number of excel sheets you development maintain rather over the outcomes that you have delivered which impacts the companies growth. This role is quite hectic as you are expected to not only manage the role of CSM, but also that offer technical support, implementation, Consultant, product specialist, SDR and sales and many more leading to extreme level of exhaustion and health issues as the workload expected to manage as four times night of a normal CSM in other other Organization and you end up working day and night day and night to fulfil your managers, unrealistic expectations. Also as a CSM, the company doesn’t allow you to travel to client officers rather expected for you to maintain exceptional relationship by talking to client or 14 inch screen all the time as you expect which is not ideal for a CSM. Advice to job seekers has joined any role apart from product, success or customer success which are managed by these incompetent managers....Read More

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Success Manager in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

1.0

Work-Life Balance

posted on 01 Feb 2024

Likes

Good exposure

Dislikes

Culture has gone down the drain. Leadership, Management and HR are pretty bad. HR has no power to intervene and the management has complete gunda raj.

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Customer Success Manager in Gurgaon / Gurugram

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Category Ratings

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posted on 05 Sep 2023

Likes

Compensation is good

Dislikes

Leadership is immature and atmosphere is toxic.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in Bangalore / Bengaluru

Full Time

Product Management - Technology Department

3.0

Overall Rating

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Category Ratings

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Promotions/Appraisal

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Skill Development

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Work-Life Balance

posted on 16 Aug 2023

Likes

Perks and salary Growth and promotion

Dislikes

Work life balance Too many dynamic changes Leadership disconnect

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in Bangalore / Bengaluru

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 28 Jun 2023

Likes

Good initial salary at the time of hiring

Dislikes

Toxic culture

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 10 Jul 2023

Likes

Their product is one of the best among all competitors and you get to work with some big name brands and high profile customers as a CSM

Dislikes

Everything from work life balance to their management, culture, appraisals. Extremely toxic environment

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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Customer Support Executive in Bangalore / Bengaluru

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posted on 27 Jun 2024

Likes

Nothing

Dislikes

Everything is bad anout this company

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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posted on 18 May 2024

Likes

Very friendly and amazing colleagues

Dislikes

Sometimes work life balance gets hit if it’s a critical customer

Work Details

Work policy: It's upto the employee

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Team Manager in Bangalore / Bengaluru

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posted on 01 May 2024

Likes

Great company to mould a career and amazing culture

Dislikes

Work life balance is null and zero travel opportunities

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Success Manager in Bangalore / Bengaluru

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posted on 11 Oct 2023

Likes

A lot of employee well-being initiatives, lot of ways to learn about the product, very innovative and creative environment

Dislikes

things changed a lot in last 2 years where a lot of employee goodies or compliments have been removed, overall work environment has become stressful, no more outings, no more employee get-togethers, parties have been reduced to zero. This job role has no limits, are supposed to do everything, play all the roles from sales, account management, support, specialist everything...

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Success Manager in Bangalore / Bengaluru

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posted on 23 Dec 2023

Likes

Team & department culture

Dislikes

Nothing at the moment

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Success Manager in Bangalore / Bengaluru

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 09 Feb 2022

Likes

Salary on time. Sprinklr goodies. Welcoming Kit - New Macbook Pro

Dislikes

Too high employee attrition. People leave within 1 year. New success management from Dell & MuSigma. Not from SaaS industry. Depreciating work culture. Difficult for new joiners. All good old people leaving.

Work Details

I work in customer success team in bangalore office key accounts. This is unstable job, changes happening too frequently and too much. Success management is new, they talk sweet but not trustworthy. Sprinklr use to be good.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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posted on 06 Sep 2022

Likes

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Dislikes

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posted on 09 Feb 2022

Likes

No learning and lot of work load

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posted on 10 Dec 2024

Likes

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Dislikes

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posted on 26 Nov 2024

Likes

I really love the people around me in the office, since average age of all the employees in R&F would be just 3-4 years more than me. This allow me to talk to everyone closely and get the things done in the right time.

Dislikes

Issue is after a period of time you feel like you are struck, no progress in your career.

Work Details

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posted on 06 Sep 2024

Likes

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Dislikes

1) less hike 2) no promotion ( the worst part for noc team member) 3) work life balance not there. 4) no appreciation

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Dislikes

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posted on 18 Mar 2024

Likes

Nothing

Dislikes

Worst culture where your health with deteriorate and now one will give you anything for your hardwork. Appraisal and promotion are just for name sake and the policies can change whenever the leadership wants.

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Likes

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Dislikes

Nothing, the organisation takes care of its employees

Work Details

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posted on 22 Nov 2024

Likes

Nothing good about it

Dislikes

Worst company in the market

Work Details

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Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

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posted on 22 Nov 2024

Likes

Nothing to be honest

Dislikes

Everything in this company

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posted on 04 Nov 2024

Likes

Good leaders. Great product.

Dislikes

Job security

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 SPRINKLR reviews submitted by SPRINKLR employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if SPRINKLR is the right company for you. 100% of employees reported the wo...Read more