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I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.
Questions on profit loss., speed & time., and basic maths.,
25 questions with negative markings as well
17 needed to pass the test.
Prioritize tasks based on urgency and importance.
Assess the urgency and importance of each task
Delegate tasks if possible
Create a to-do list and prioritize tasks accordingly
Communicate with stakeholders about the new tasks and adjust timelines if necessary
I listen actively, empathize, and offer solutions that align with the customer's needs.
Listen actively to the customer's concerns and complaints.
Empathize with the customer and acknowledge their feelings.
Offer solutions that align with the customer's needs and preferences.
Communicate clearly and effectively to ensure mutual understanding.
Follow up with the customer to ensure their satisfaction with the resolution.
Examp...
I would address the situation by communicating with the customer and finding a mutually beneficial solution.
Listen to the customer's concerns and understand their perspective.
Explain the purpose of the work and how it benefits both the customer and the company.
Collaborate with the customer to find a solution that meets their needs while also aligning with the company's goals.
If necessary, involve other team members or ...
Yes
I am okay with the job role and responsibilities of a Customer Success Manager.
I am flexible with shift timings and can adapt to different work schedules.
I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.
I have experience in handling similar responsibilities and have ac...
I am open to discussing salary based on the responsibilities and expectations of the role.
I believe that compensation should be fair and competitive within the industry.
I am more focused on finding the right fit and opportunity for growth rather than a specific salary.
I am open to discussing salary based on the responsibilities and expectations of the role.
I would appreciate learning more about the compensation structu
I worked as a Customer Success Manager at XYZ Company.
Managed a portfolio of 50+ clients, ensuring their success and satisfaction
Developed and implemented customer success strategies to drive adoption and retention
Collaborated with cross-functional teams to resolve customer issues and escalations
Conducted regular business reviews to identify opportunities for growth and upselling
Provided training and onboarding support...
Looking for new challenges and growth opportunities.
Seeking a more challenging role that allows me to utilize my skills and experience.
Interested in expanding my knowledge and expertise in customer success management.
Looking for a company with a strong focus on customer satisfaction and success.
Want to work in a dynamic and innovative environment that encourages professional growth.
Desire to contribute to the success o...
I am a highly motivated and customer-focused professional with a strong background in customer success management.
Experienced in building and maintaining strong relationships with clients
Skilled in identifying customer needs and providing effective solutions
Proficient in managing customer accounts and ensuring their success
Excellent communication and interpersonal skills
Proven track record of achieving customer satisfa...
I applied via Campus Placement and was interviewed in Nov 2024. There were 4 interview rounds.
1 and half hour coding assessment
1 - Hard question (100M)
1 - Medium question (50M)
1 - easy question (20M)
Reverses groups of k nodes in a linked list
Iterate through the linked list in groups of k nodes
Reverse each group of k nodes using a helper function
Update the pointers to connect the reversed groups back together
I applied via Campus Placement and was interviewed in Sep 2024. There were 4 interview rounds.
Three questions regarding dynamic programming and arrays
Largest Common Subsequence DP problem involves finding the longest subsequence that is common to two given strings.
Use dynamic programming to solve this problem efficiently.
Create a 2D array to store the lengths of common subsequences of substrings.
Traverse the array to find the length of the largest common subsequence.
Example: Given strings 'ABCD' and 'ACD', the largest common subsequence is 'ACD'.
Check if a string contains any palindromes
Iterate through each string in the array
Reverse the string and compare it with the original string to check for palindrome
Return true if any palindrome is found, false otherwise
SQL is a traditional relational database management system, while NoSQL is a non-relational database system.
SQL is structured, uses tables with rows and columns, and follows ACID properties.
NoSQL is unstructured, uses collections of documents, key-value pairs, or graphs, and is horizontally scalable.
SQL is better for complex queries and transactions, while NoSQL is better for large amounts of data and flexible schemas.
SPRINKLR interview questions for popular designations
I was interviewed in Aug 2024.
It is impossible to accurately guestimate the number of trees worldwide due to varying factors such as deforestation, reforestation, and different types of forests.
Factors to consider include the types of forests (tropical, temperate, boreal), deforestation rates, reforestation efforts, and urban areas.
Estimates range from 3 trillion to 6 trillion trees globally, but these numbers are constantly changing.
Remote sensing...
Enhance Spotify's personalized playlists
Implement a feature to allow users to manually adjust the algorithm's recommendations
Introduce a 'collaborative playlist' option for users to create playlists with friends
Enhance the 'Discover Weekly' playlist by incorporating user feedback on song selections
Get interview-ready with Top SPRINKLR Interview Questions
3 question were asked in 90 min time
Precision is the ratio of correctly predicted positive observations to the total predicted positive observations.
Precision is calculated as TP / (TP + FP), where TP is true positives and FP is false positives.
It measures the accuracy of positive predictions made by the model.
A high precision indicates that the model is good at predicting positive cases without many false positives.
For example, in a binary classificatio...
A large language model is a type of artificial intelligence model that is capable of understanding and generating human language at a large scale.
Large language models use deep learning techniques to process and generate text.
Examples include GPT-3 (Generative Pre-trained Transformer 3) and BERT (Bidirectional Encoder Representations from Transformers).
3 questions, varying difficulty
3 questions - 1 medium, 2 hard cp based
I want to join Sprinklr because of its innovative products and strong company culture.
I am impressed by Sprinklr's reputation in the industry for providing cutting-edge solutions for social media management.
I believe Sprinklr's emphasis on employee growth and development aligns with my career goals.
I am excited about the opportunity to work with a diverse and talented team at Sprinklr.
I faced a difficult situation when a project deadline was moved up unexpectedly.
Communicated with team members to assess the impact of the deadline change
Prioritized tasks and created a new timeline to meet the revised deadline
Worked extra hours and delegated tasks effectively to ensure project completion on time
I applied via Referral and was interviewed in Mar 2024. There were 5 interview rounds.
The GTM for an app refers to the Go-To-Market strategy, which outlines how the app will be launched, marketed, and distributed to users.
Identify target audience and market segment
Define pricing strategy and distribution channels
Create marketing campaigns to generate awareness and drive user acquisition
Establish partnerships with relevant stakeholders for promotion
Monitor and analyze performance metrics to optimize GTM
Use metrics like engagement, customer satisfaction, and usage patterns to predict client retention.
Track customer engagement metrics such as frequency of logins, time spent on platform, and interactions with features.
Monitor customer satisfaction through surveys, feedback, and Net Promoter Score (NPS).
Analyze usage patterns to identify any decrease in activity or changes in behavior that may indicate potential churn.
Ut...
I will improve the meme sharing app by adding new features, enhancing user experience, and increasing engagement.
Implement a feature to allow users to create and customize their own memes
Introduce a rating system for memes to showcase popular content
Enhance social sharing capabilities to increase app visibility
Collaborate with popular meme creators to provide exclusive content
Optimize app performance and user interface
I applied via Job Portal and was interviewed in May 2024. There was 1 interview round.
Iterate through array to find second largest number
Iterate through the array and keep track of the largest and second largest numbers
Handle edge cases like duplicates or small array sizes
Return the second largest number found
It was moderately tough.
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The duration of SPRINKLR interview process can vary, but typically it takes about less than 2 weeks to complete.
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