SPRINKLR Interview Questions, Process, and Tips

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
Ans. 
Prioritize tasks based on urgency and importance.
• Assess the urgency and importance of each task

• Delegate tasks if possible

• Create a to-do list and prioritize tasks accordingly

• Communicate with stakeholders about the new tasks and adjust timelines if necessary
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Q2. Complete in depth knowledge of current org job role and work done till now
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Q1. How do you resolve conflicts with customers
Ans. 
I listen actively, empathize, and offer solutions that align with the customer's needs.
• Listen actively to the customer's concerns and complaints.

• Empathize with the customer and acknowledge their feelings.

• Offer solutions that align with the customer's needs and preferences.

• Communicate clearly and effectively to ensure mutual understanding.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Examp...read more
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Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
Ans. 
I would address the situation by communicating with the customer and finding a mutually beneficial solution.
• Listen to the customer's concerns and understand their perspective.

• Explain the purpose of the work and how it benefits both the customer and the company.

• Collaborate with the customer to find a solution that meets their needs while also aligning with the company's goals.

• If necessary, involve other team members or ...read more
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Q1. Ok with job role? Shift timings., type of work?
Ans. 
Yes
• I am okay with the job role and responsibilities of a Customer Success Manager.

• I am flexible with shift timings and can adapt to different work schedules.

• I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.

• I have experience in handling similar responsibilities and have ac...read more
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and expectations of the role.
• I believe that compensation should be fair and competitive within the industry.

• I am more focused on finding the right fit and opportunity for growth rather than a specific salary.

• I am open to discussing salary based on the responsibilities and expectations of the role.

• I would appreciate learning more about the compensation structu
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Q2. Share details of your previous job.
Ans. 
I worked as a Customer Success Manager at XYZ Company.
• Managed a portfolio of 50+ clients, ensuring their success and satisfaction

• Developed and implemented customer success strategies to drive adoption and retention

• Collaborated with cross-functional teams to resolve customer issues and escalations

• Conducted regular business reviews to identify opportunities for growth and upselling

• Provided training and onboarding support...read more
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Q3. Why are you looking for a change?
Ans. 
Looking for new challenges and growth opportunities.
• Seeking a more challenging role that allows me to utilize my skills and experience.

• Interested in expanding my knowledge and expertise in customer success management.

• Looking for a company with a strong focus on customer satisfaction and success.

• Want to work in a dynamic and innovative environment that encourages professional growth.

• Desire to contribute to the success o...read more
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Q4. Tell me about yourself.
Ans. 
I am a highly motivated and customer-focused professional with a strong background in customer success management.
• Experienced in building and maintaining strong relationships with clients

• Skilled in identifying customer needs and providing effective solutions

• Proficient in managing customer accounts and ensuring their success

• Excellent communication and interpersonal skills

• Proven track record of achieving customer satisfa...read more
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1 and half hour coding assessment
1 - Hard question (100M)
1 - Medium question (50M)
1 - easy question (20M)

Q1. DSA question based on 2 pointer approach
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Q2. One question based on dynamic programming
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Q1. Based on kadane's algorithm was a leetcode medium question
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Q1. Based on linked list - Reversal of group of k nodes
Ans. 
Reverses groups of k nodes in a linked list
• Iterate through the linked list in groups of k nodes

• Reverse each group of k nodes using a helper function

• Update the pointers to connect the reversed groups back together
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Three questions regarding dynamic programming and arrays

Q1. Largest Common Subsequence DP problem
Ans. 
Largest Common Subsequence DP problem involves finding the longest subsequence that is common to two given strings.
• Use dynamic programming to solve this problem efficiently.

• Create a 2D array to store the lengths of common subsequences of substrings.

• Traverse the array to find the length of the largest common subsequence.

• Example: Given strings 'ABCD' and 'ACD', the largest common subsequence is 'ACD'.
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Q2. Palindromes in a string
Ans. 
Check if a string contains any palindromes
• Iterate through each string in the array

• Reverse the string and compare it with the original string to check for palindrome

• Return true if any palindrome is found, false otherwise
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Q1. Sql vs No Sql
Ans. 
SQL is a traditional relational database management system, while NoSQL is a non-relational database system.
• SQL is structured, uses tables with rows and columns, and follows ACID properties.

• NoSQL is unstructured, uses collections of documents, key-value pairs, or graphs, and is horizontally scalable.

• SQL is better for complex queries and transactions, while NoSQL is better for large amounts of data and flexible schemas.
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Q1. Basic HR questions
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Q1. About my existing role and responsibilities
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Q2. On salary structure, split etc.
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Q1. Asked me to share Business Plan on Public sector business in India
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Q2. Questions around my current profile, roles and responsibilities
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Q3. About my business target, revenue and target accounst planning
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Q1. Questions on Aptitude and how I manage my relationships
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Q2. More questions on individual and team skills
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