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Freshworks

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3.5

based on 654 Reviews

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Freshworks Customer Success Manager Interview Questions and Answers

Updated 8 Apr 2024

3 interviews found

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Customer Success Manager Interview Questions

user image Anonymous

posted on 8 Apr 2024

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Referral and was interviewed in Mar 2024.

2 Interview Rounds

1

HR Round (1 Question)

  • Q1. About your current role and about Freshworks
    Add Answer
2

One-on-one Round (4 Questions)

  • Q1. About current job, highlights, customer wins
    Add Answer
  • Q2. Describe your current KPIs
    Add Answer
  • Q3. Customer base managed
    Add Answer
  • Q4. Arr of those accounts
    View Answers (1)

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well

Customer Success Manager Interview Questions

user image Anonymous

posted on 14 Feb 2024

Interview experience
5
 Excellent
Difficulty level
 Hard
Duration
 4-6 weeks
Result
Selected  Selected

I applied via Approached by Company and was interviewed before Feb 2023.

1 Interview Round

1

HR Round (1 Question)

  • Q1. Tell me about yourself
    Add Answer

Customer Success Manager Interview Questions

user image Anonymous

posted on 22 May 2022

I applied via Company Website and was interviewed before May 2021.

3 Interview Rounds

1

Technical Round (1 Question)

  • Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
    Add Answer
2

Assignment Round

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

3

HR Round (1 Question)

  • Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation

Useful Resources

Top trending discussions

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Salary Discussions, Hike & Promotions
2w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Interview questions from similar companies

Customer Success Manager Interview Questions

SPRINKLR user image Sai Rakesh

posted on 25 Sep 2024

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. The questions are based on CV/ past work
    Add Answer

Customer Success Manager Interview Questions

Zscaler Softech user image Sumit Singh Sodhi

posted on 6 Sep 2023

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via AmbitionBox and was interviewed before Sep 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Technically equipped questions
    Add Answer
3

Group Discussion Round

Presentation round on various aspects

4

Assignment Round

It was a case study and basis that i had to prepare and present

Useful Resources

Customer Success Manager Interview Questions

SPRINKLR user image Anonymous

posted on 1 Jun 2024

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via LinkedIn and was interviewed before Jun 2023.

6 Interview Rounds

1

Aptitude Test Round

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

2

Case Study Round

Case study on one of the product stratergy

3

One-on-one Round (2 Questions)

  • Q1. 1-1 with 2 Directors
    Add Answer
  • Q2. How will you negotiate for a renewal conversation
    Add Answer
4

One-on-one Round (1 Question)

  • Q1. 1-1 with 2 VPs
    Add Answer
5

Assignment Round

Final behavior assessment

6

HR Round (1 Question)

  • Q1. Salary negotiation
    Add Answer

Useful Resources

Customer Success Manager Interview Questions

Zscaler Softech user image Anonymous

posted on 23 Apr 2023

Interview experience
5
 Excellent
Difficulty level
 Hard
Duration
 4-6 weeks
Result
Selected  Selected

I applied via Referral and was interviewed before Apr 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Round with CSM team Round (2 Questions)

  • Q1. CSM KPI, Networking questions, SSL inspection
    Add Answer
  • Q2. Zscaler features and it’s competitors
    View Answers (1)

Interview Preparation Tips

Topics to prepare for Zscaler Softech Customer Success Manager interview:
  • Learn basics of networking
Interview preparation tips for other job seekers - Do a good research on their services

Customer Success Manager Interview Questions

SPRINKLR user image Shrikar Kulkarni

posted on 24 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022.

5 Interview Rounds

1

Aptitude Test Round

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

2

Technical Round (2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
    View Answers (2)
  • Q2. Complete in depth knowledge of current org job role and work done till now
    View Answers (1)
3

Technical Round (2 Questions)

  • Q1. How do you resolve conflicts with customers
    View Answers (1)
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
    View Answers (1)
4

One-on-one Round (1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
    View Answers (1)
5

HR Round (4 Questions)

  • Q1. What are your salary expectations?
    View Answers (1)
  • Q2. Share details of your previous job.
    View Answers (1)
  • Q3. Why are you looking for a change?
    View Answers (1)
  • Q4. Tell me about yourself.
    View Answers (1)

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency

Customer Success Manager Interview Questions

Zscaler Softech user image Sumit Singh Sodhi

posted on 6 Sep 2023

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via AmbitionBox and was interviewed before Sep 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Technically equipped questions
    Add Answer
3

Group Discussion Round

Presentation round on various aspects

4

Assignment Round

It was a case study and basis that i had to prepare and present

Useful Resources

Customer Success Manager Interview Questions

SPRINKLR user image Shrikar Kulkarni

posted on 24 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022.

5 Interview Rounds

1

Aptitude Test Round

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

2

Technical Round (2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
    View Answers (2)
  • Q2. Complete in depth knowledge of current org job role and work done till now
    View Answers (1)
3

Technical Round (2 Questions)

  • Q1. How do you resolve conflicts with customers
    View Answers (1)
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
    View Answers (1)
4

One-on-one Round (1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
    View Answers (1)
5

HR Round (4 Questions)

  • Q1. What are your salary expectations?
    View Answers (1)
  • Q2. Share details of your previous job.
    View Answers (1)
  • Q3. Why are you looking for a change?
    View Answers (1)
  • Q4. Tell me about yourself.
    View Answers (1)

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency
More about working at Freshworks

Freshworks Interview FAQs

How many rounds are there in Freshworks Customer Success Manager interview?
Freshworks interview process usually has 2 rounds. The most common rounds in the Freshworks interview process are HR, One-on-one Round and Technical.
How to prepare for Freshworks Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are Account Management, Analytical, CRM, Continuous Improvement and Customer Engagement.
What are the top questions asked in Freshworks Customer Success Manager interview?

Some of the top questions asked at the Freshworks Customer Success Manager interview -

  1. Arr of those accou...read more
  2. Customer base mana...read more

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People are getting interviews through

based on 3 Freshworks interviews
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Referral
33%
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34% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Freshworks Customer Success Manager Salary
based on 51 salaries
₹6.8 L/yr - ₹21 L/yr
At par with the average Customer Success Manager Salary in India
View more details

Freshworks Customer Success Manager Reviews and Ratings

based on 9 reviews

3.4/5

Rating in categories

2.6

Skill development

3.9

Work-Life balance

2.8

Salary & Benefits

3.1

Job Security

3.5

Company culture

2.7

Promotions/Appraisal

3.3

Work Satisfaction

Explore 9 Reviews and Ratings
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