8 Freshworks Customer Success Manager Interview Questions & Answers | Complete Prep Guide 2025

Freshworks Customer Success Manager Interview Experiences

3 interviews found

Customer Success Manager Interview Questions & Answers

Anonymous

posted on 8 Apr 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. About your current role and about Freshworks

Add your answer

Round 2 - One-on-one

(4 Questions)

Q1. About current job, highlights, customer wins

Add your answer

Q2. Describe your current KPIs

Add your answer

Q3. Customer base managed

Add your answer

Q4. Arr of those accounts

Ans.

The question is asking about the average revenue per account (ARR) of those accounts.

ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.
For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well

Customer Success Manager Interview Questions & Answers

Anonymous

posted on 14 Feb 2024

Interview experience

Excellent

Difficulty level

Hard

Process Duration

4-6 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. Tell me about yourself

Add your answer

Customer Success Manager Interview Questions & Answers

Anonymous

posted on 22 May 2022

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Technical

(1 Question)

Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer

Add your answer

Round 2 - Assignment

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

Round 3 - HR

(1 Question)

Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation

What people are saying about Freshworks

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Request for Job Referral or Guidance

Hi , I hope you're doing well! I am fresher , and I am a 2024 BE(CSE) graduate currently looking for an entry-level position. I am skilled in Python, ... read more

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Interview questions from similar companies

Software Engineer Interview Questions & Answers

Wipro

Anonymous

posted on 16 Sep 2021

I was interviewed before Sep 2020.

Round 1 - Coding Test

(1 Question)

Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

Q1.

Sum of Two Numbers Represented as Arrays

Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...

Ans.

Given two numbers represented as arrays, calculate their sum and return the result as an array.

Iterate through the arrays from right to left, adding digits and carrying over if necessary
Handle cases where one array is longer than the other by considering the remaining digits
Ensure the final sum array does not have any leading zeros

Answered by AI

Add your answer

Round 2 - Face to Face

Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round 3 - HR

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.

Interview Preparation Tips

Eligibility criteriaAbove 60 %Wipro Limited interview preparation:Topics to prepare for the interview - OOPS, Data Structures, Database Concepts, Coding problemsTime required to prepare for the interview - 2-3 monthsInterview preparation tips for other job seekers

Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.

Application resume tips for other job seekers

Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.

Final outcome of the interviewSelected

Skills evaluated in this interview

Software Developer Interview Questions & Answers

Infosys

Anonymous

posted on 19 Jan 2021

I applied via Naukri.com and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. SOLID principals, oops, c# basics, SQL server, azure, design pattern

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Clear basics of oops and design pattern

Project Manager Interview Questions & Answers

Wipro

Anonymous

posted on 8 Apr 2021

Interview Questionnaire

1 Question

Q1. How to start at intially, and purpose

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidentia,and to prepare

Business Analyst Interview Questions & Answers

Infosys

Anonymous

posted on 22 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Add your question

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Share your interview advice and tips

Software Engineer Interview Questions & Answers

Infosys

Anonymous

posted on 10 Feb 2021

I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Hr

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be true to what you are putting before the interviewer . Try to put your ideas Add something you did well in your career like in projects /research which you know very well and versed in concepts about it for open interview so that interviewer can get bandwidth where he can ask questions from. This is simply a key .

Software Engineer Interview Questions & Answers

Infosys

Anonymous

posted on 31 Jan 2021

I applied via Campus Placement and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. 1.Describe a situation where you have taken a quick decision and failed, and a situation where you succeeded. 2. What is a skill you have tried to achieve but failed? 3. Describe a decision you have taken ...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Always try to take risk in small problems . When you face the consequences, you would be able to tackle bigger problems.
2. Every skill you learn, even if you didn't excel in it is not to be considered a waste of time/failure, you learn something simply by participating.

Project Manager Interview Questions & Answers

Wipro

Anonymous

posted on 14 Sep 2021

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Scenario based

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be genuine, stay genuine

Freshworks Interview FAQs

How many rounds are there in Freshworks Customer Success Manager interview?

Freshworks interview process usually has 2 rounds. The most common rounds in the Freshworks interview process are HR, Technical and Assignment.

How to prepare for Freshworks Customer Success Manager interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are Account Management, Analytical, CRM, Continuous Improvement and Customer Engagement.

What are the top questions asked in Freshworks Customer Success Manager interview?

Some of the top questions asked at the Freshworks Customer Success Manager interview -

Arr of those accou...read more
Customer base mana...read more

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Freshworks Customer Success Manager Salary

based on 57 salaries

₹6.8 L/yr - ₹22.1 L/yr

At par with the average Customer Success Manager Salary in India

View more details

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