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Freshworks

3.5
based on 715 Reviews
Video summary

Working at Freshworks

Company Summary

Cloud-based customer support helpdesk software for businesses

Overall Rating

3.5/5
based on 715 reviews
highly rated categories
5% below
industry average
highly rated categories
Critically rated for

Promotions, Job security, Work satisfaction

Work Policy
Hybrid
Hybrid
65% employees reported
Monday to Friday
Monday to Friday
87% employees reported
Flexible timing
Flexible timing
78% employees reported
No travel
No travel
66% employees reported
View detailed work policy
Top Employees Benefits
Free meal
Free meal
39 employees reported
Cafeteria
Cafeteria
39 employees reported
Health insurance
Health insurance
33 employees reported
Job/Soft skill training
Job/Soft skill training
29 employees reported
View all benefits

About Freshworks

Founded in2010 (15 yrs old)
India Employee Count1k-5k
Global Employee Count--
HeadquartersSan Mateo,California, United States
Office Locations
--
Websitefreshworks.com
Primary Industry
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View in video summary
FreshWorks is a cloud-based business management applications provider company. The product portfolio includes Freshdesk (cloud-based customer support software), FreshService (online IT service management software), FreshCaller (cloud-based call center software provider), Freshchat(enterprise chat application), FreshSales (sales CRM software) and Freshmarketer(marketing software for digital marketers), Freshconnect(an enterprise collaboration software), and Freshping(website monitoring tool). Offers subscription-based pricing model. Clientele includes Honda, Toshiba, Cisco, Lenskart, Zoom, Zomato, UNICEF, Team Viewer, Carat Lane, and Money Corp.
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Freshworks Ratings

based on 715 reviews

Overall Rating

3.5/5
How AmbitionBox ratings work?
5
242
4
181
3
133
2
63
1
96

Category Ratings

3.6

Salary

3.6

Work-life balance

3.4

Company culture

3.3

Skill development

3.2

Work satisfaction

3.0

Job security

3.0

Promotions

Freshworks is rated 3.5 out of 5 stars on AmbitionBox, based on 715 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Freshworks
based on 657 reviews
3.3
Rated by 207 Women
Rated 3.6 for Work-life balance and 3.5 for Salary
3.5
Rated by 450 Men
Rated 3.6 for Work-life balance and 3.6 for Salary

Work Policy at Freshworks

based on 144 reviews in last 6 months
Hybrid
65%
Work from office
30%
Permanent work from home
5%

Freshworks Reviews

Top mentions in Freshworks Reviews

+ 5 more

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Highly Rated for
No highly rated category
Work-life balance
Company culture
Job security
No highly rated category
Work-life balance
Critically Rated for
Job security
Promotions
Work satisfaction
Promotions
Job security
Work-life balance
Salary
Promotions
Skill development
Salary
Primary Work Policy
Hybrid
65% employees reported
Hybrid
95% employees reported
Work from office
95% employees reported
Hybrid
55% employees reported
Rating by Women Employees
3.3
Average
rated by 207 women
4.1
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rated by 572 women
3.3
Average
rated by 174 women
3.8
Good
rated by 356 women
Rating by Men Employees
3.5
Good
rated by 450 men
4.2
Good
rated by 935 men
3.3
Average
rated by 859 men
3.6
Good
rated by 855 men
Job security
3.0
Average
4.1
Good
2.8
Poor
3.6
Good
View more

Freshworks Salaries

Freshworks salaries have received with an average score of 3.6 out of 5 by 715 employees.

Senior Software Engineer

(329 salaries)
Unlock
₹11 L/yr - ₹39 L/yr

Lead Software Engineer

(199 salaries)
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₹18.5 L/yr - ₹50 L/yr

Software Engineer

(196 salaries)
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₹6 L/yr - ₹18.3 L/yr

Product Specialist

(118 salaries)
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₹5 L/yr - ₹11 L/yr

Senior Software Engineer Testing

(95 salaries)
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₹9.5 L/yr - ₹28 L/yr

Technical Account Manager

(94 salaries)
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₹7.1 L/yr - ₹18 L/yr

Team Lead

(69 salaries)
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₹21.8 L/yr - ₹55 L/yr

Senior Business Analyst

(65 salaries)
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₹9.1 L/yr - ₹21.3 L/yr

Customer Success Manager

(63 salaries)
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₹6.8 L/yr - ₹24 L/yr

Customer Success Specialist

(59 salaries)
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₹7.5 L/yr - ₹19 L/yr

Freshworks Jobs

Popular Designations Freshworks Hires for
Lead Engineer
Create job alerts
Marketing
Create job alerts
Senior Manager
Create job alerts
Sales Director
Create job alerts
Principal Data Engineer
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Freshworks News

View all

Freshworks Aims for $1B Revenue by 2026, Defying ‘SaaS is Dead’ Talk

Analyticsindiamag | 26 Mar, 2025
Freshworks Aims for $1B Revenue by 2026, Defying ‘SaaS is Dead’ Talk

Building workflows for AI agents; RevX Capital’s micro fund strategy

Yourstory | 26 Mar, 2025
Building workflows for AI agents; RevX Capital’s micro fund strategy

Indian VCs Pile Up On SaaS Deals In Chase For AI Gold

Inc42 | 13 Mar, 2025
Indian VCs Pile Up On SaaS Deals In Chase For AI Gold

‘Freshworks, Zoho Offer Less Than 10% of What Oracle Provides’

Analyticsindiamag | 7 Mar, 2025
‘Freshworks, Zoho Offer Less Than 10% of What Oracle Provides’

Freshworks founder Girish Mathrubootham launches Together AI Studio to back AI startups

Yourstory | 3 Mar, 2025
Freshworks founder Girish Mathrubootham launches Together AI Studio to back AI startups

Rising Industries & Top Startups to Watch

VIE Stories | 17 Feb, 2025
Rising Industries & Top Startups to Watch

Softbank’s cautious AI approach; Preserving produce via solar power

Yourstory | 13 Feb, 2025
Softbank’s cautious AI approach; Preserving produce via solar power

Startup news and updates: Daily roundup (February 12, 2025)

Yourstory | 12 Feb, 2025
Startup news and updates: Daily roundup (February 12, 2025)

Freshworks Narrows Loss To $95 Mn In 2024, Revenue Up 21%

Inc42 | 12 Feb, 2025
Freshworks Narrows Loss To $95 Mn In 2024, Revenue Up 21%

Freshworks pares down loss by 31% in FY24; Q4 revenue jumps 22%

Yourstory | 12 Feb, 2025
Freshworks pares down loss by 31% in FY24; Q4 revenue jumps 22%
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Freshworks FAQs

When was Freshworks founded?
Freshworks was founded in 2010. The company has been operating for 15 years primarily in the Software Product sector.
Where is the Freshworks headquarters located?
Freshworks is headquartered in San Mateo,California.
How many employees does Freshworks have in India?
Freshworks currently has more than 4,200+ employees in India. Engineering - Software & QA department appears to have the highest employee count in Freshworks based on the number of reviews submitted on AmbitionBox.
Does Freshworks have good work-life balance?
Freshworks has a Work-Life Balance Rating of 3.6 out of 5 based on 700+ employee reviews on AmbitionBox. 59% employees rated Freshworks 4 or above, while 41% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Freshworks work-life balance reviews for more details
Is Freshworks good for career growth?
Career growth at Freshworks is rated as moderate, with a promotions and appraisal rating of 3.0. 41% employees rated Freshworks 3 or below, while 59% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Freshworks promotions/appraisals reviews for more detailed insights.
What are the cons of working in Freshworks?
Working at Freshworks does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 700+ employee reviews on AmbitionBox.
Freshworks Overview
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