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Freshworks
3.5
based on 715 Reviews
Video summary
Company Overview
Company Locations
Working at Freshworks
Company Summary
Cloud-based customer support helpdesk software for businesses
Overall Rating
3.5/5
based on 715 reviews
5% below
industry average
Critically rated for
Promotions, Job security, Work satisfaction
Work Policy
Hybrid
65% employees reported
Monday to Friday
87% employees reported
Flexible timing
78% employees reported
No travel
66% employees reported
View detailed work policy
Top Employees Benefits
Free meal
39 employees reported
Cafeteria
39 employees reported
Health insurance
33 employees reported
Job/Soft skill training
29 employees reported
View all benefits
About Freshworks
Founded in2010 (15 yrs old)
India Employee Count1k-5k
Global Employee Count--
HeadquartersSan Mateo,California, United States
Office Locations
--
Websitefreshworks.com
Primary Industry
Other Industries
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View in video summary
FreshWorks is a cloud-based business management applications provider company. The product portfolio includes Freshdesk (cloud-based customer support software), FreshService (online IT service management software), FreshCaller (cloud-based call center software provider), Freshchat(enterprise chat application), FreshSales (sales CRM software) and Freshmarketer(marketing software for digital marketers), Freshconnect(an enterprise collaboration software), and Freshping(website monitoring tool). Offers subscription-based pricing model. Clientele includes Honda, Toshiba, Cisco, Lenskart, Zoom, Zomato, UNICEF, Team Viewer, Carat Lane, and Money Corp.
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Freshworks Ratings
based on 715 reviews
Overall Rating
3.5/5
How AmbitionBox ratings work?
5
242
4
181
3
133
2
63
1
96
Category Ratings
3.6
Salary
3.6
Work-life balance
3.4
Company culture
3.3
Skill development
3.2
Work satisfaction
3.0
Job security
3.0
Promotions
Freshworks is rated 3.5 out of 5 stars on AmbitionBox, based on 715 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Freshworks
based on 657 reviews
3.3
Rated by 207 Women
Rated 3.6 for Work-life balance and 3.5 for Salary
3.5
Rated by 450 Men
Rated 3.6 for Work-life balance and 3.6 for Salary
Work Policy at Freshworks
based on 144 reviews in last 6 months
Hybrid
65%
Work from office
30%
Permanent work from home
5%
Freshworks Reviews
Top mentions in Freshworks Reviews
+ 5 more
Compare Freshworks with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.5/5 based on 715 reviews | 4.1/5 based on 1.6k reviews | 3.3/5 based on 1.1k reviews | 3.7/5 based on 1.3k reviews |
Highly Rated for | No highly rated category | Work-life balance Company culture Job security | No highly rated category | Work-life balance |
Critically Rated for | Job security Promotions Work satisfaction | Promotions | Job security Work-life balance Salary | Promotions Skill development Salary |
Primary Work Policy | Hybrid 65% employees reported | Hybrid 95% employees reported | Work from office 95% employees reported | Hybrid 55% employees reported |
Rating by Women Employees | 3.3 Average rated by 207 women | 4.1 Good rated by 572 women | 3.3 Average rated by 174 women | 3.8 Good rated by 356 women |
Rating by Men Employees | 3.5 Good rated by 450 men | 4.2 Good rated by 935 men | 3.3 Average rated by 859 men | 3.6 Good rated by 855 men |
Job security | 3.0 Average | 4.1 Good | 2.8 Poor | 3.6 Good |
View more
Freshworks Salaries
Freshworks salaries have received with an average score of 3.6 out of 5 by 715 employees.
Senior Software Engineer
(329 salaries)
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₹11 L/yr - ₹39 L/yr
Lead Software Engineer
(199 salaries)
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₹18.5 L/yr - ₹50 L/yr
Software Engineer
(196 salaries)
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₹6 L/yr - ₹18.3 L/yr
Product Specialist
(118 salaries)
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₹5 L/yr - ₹11 L/yr
Senior Software Engineer Testing
(95 salaries)
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₹9.5 L/yr - ₹28 L/yr
Technical Account Manager
(94 salaries)
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₹7.1 L/yr - ₹18 L/yr
Team Lead
(69 salaries)
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₹21.8 L/yr - ₹55 L/yr
Senior Business Analyst
(65 salaries)
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₹9.1 L/yr - ₹21.3 L/yr
Customer Success Manager
(63 salaries)
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₹6.8 L/yr - ₹24 L/yr
Customer Success Specialist
(59 salaries)
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₹7.5 L/yr - ₹19 L/yr
Freshworks Jobs
Popular Designations Freshworks Hires for
Lead Engineer
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Senior Manager
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Principal Data Engineer
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Freshworks News
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Freshworks Aims for $1B Revenue by 2026, Defying ‘SaaS is Dead’ Talk
- Freshworks, a prominent Indian SaaS company, remains focused on achieving $1 billion in annual revenue by 2026, defying the notion that SaaS is declining.
- AI plays a central role in Freshworks' growth strategy, viewed as a 'tailwind' that enhances customer experience and operational efficiency.
- By leveraging AI, Freshworks aims to accelerate revenue growth through operational efficiency, employee experience, and customer experience enhancements.
- The company focuses on lean and scalable growth, utilizing AI to streamline operations and control costs effectively.
- Freshworks sees AI transforming IT operations with proactive infrastructure management and agentic AI that handles complex workflows autonomously.
- The introduction of Freddy AI as an autonomous service agent has garnered enthusiasm, with over 2,200 co-pilot customers benefiting from the technology.
- India's SaaS industry is thriving, propelled by a wealth of tech talent and favorable regulatory environment, and companies like Freshworks are driving global recognition.
- Challenges in adopting AI-powered SaaS solutions in India include concerns about security, compliance, and legacy system migration, particularly in regulated industries like banking and manufacturing.
- Regulations often lag behind AI innovation, posing a challenge for businesses to balance compliance with agility in implementing advanced solutions.
- The future of AI implementation in SaaS may evolve towards Sky Computing, abstracting cloud providers and allowing businesses to focus solely on computing needs without provider dependencies.
Analyticsindiamag | 26 Mar, 2025
Building workflows for AI agents; RevX Capital’s micro fund strategy
- The Indian software market is projected to reach $100 billion by 2035, largely driven by AI-led developments.
- AI agents, like Otter, are revolutionizing meetings by providing quick assistance and boosting productivity.
- Researchers found that ChatGPT 'power users' are becoming dependent on the chatbot.
- Google is also exploring AI with ChatGPT as changes unfold at the search engine giant.
- BluSmart, an EV ride-hailing company, is facing top-level exits amid funding troubles.
- Freshworks founder Girish Mathrubootham advises SaaS companies to adapt to AI-driven workflows.
- RevX Capital's micro fund strategy aims to bridge the financing gap for mid-sized businesses in India.
- Rassense uses AI and IoT to operate a profitable food service business with clients like Maruti Suzuki and L&T.
- Apple avoids a fine from the EU over browser options compliance, while Shell plans to boost LNG sales.
- Tesla sees a decline in sales in Europe as it misses out on the continent's EV market upswing.
Yourstory | 26 Mar, 2025
Indian VCs Pile Up On SaaS Deals In Chase For AI Gold
- Indian VCs and startup investors in search of moat against big tech giants are focusing on AI and SaaS investments amidst global shifts.
- The resilience and innovation of India's SaaS sector amidst market disruptions open doors for AI advancements and convergence in enterprise tech.
- AI giants like OpenAI, Anthropic, Google, and Meta, along with newer models like DeepSeek, are shaping the competitive landscape and fueling AI in SaaS investments.
- GenAI models integration into SaaS products attracts significant venture capital interest, driving a surge in deals for Indian startups in enterprise tech.
- Recent SaaS deals in India include investments in companies like Darwinbox, Innovaccer, Spotdraft, Atomicwork, SuperOps, and TrueFoundry, emphasizing AI for growth.
- Bessemer Venture Partners closes a fund focusing on sectors like AI-enabled services, SaaS, fintech, and digital health, reflecting the broader AI investment trend.
- AI integration becoming imperative for businesses like Zomato, reflecting the shift towards AI-first strategies and the importance of AI in shaping SaaS future.
- Transition towards AI-first SaaS is evident in leadership changes at companies like Freshworks and Zoho, with a growing preference for vertical GenAI startups.
- Investors favor specialized AI applications that cater to industry-specific challenges, influencing the evolution of AI-driven SaaS offerings in India.
- AI-powered SaaS solutions witness increased adoption in healthcare, finance, and ecommerce sectors, illustrating their transformative potential across industries.
- Despite challenges like global market dynamics, Indian SaaS startups' focus on profitability, scalability, and innovation will be key to sustaining investor confidence.
Inc42 | 13 Mar, 2025
‘Freshworks, Zoho Offer Less Than 10% of What Oracle Provides’
- Oracle India is incorporating AI-driven automation across its business applications, offering AI agents throughout its full SaaS portfolio with no added charges.
- Compared to local SaaS players like Zoho and Freshworks, Oracle provides a complete solution with a connected application that spans ERP, SCM, CX, HCM, and CRM.
- Indian SaaS players rely on AWS or Microsoft Azure for hosting, while Oracle offers AI agents for automation and reducing manual effort.
- Oracle is experiencing strong demand for its SaaS solutions in the Indian market, particularly in the non-banking financial and IT sectors.
Analyticsindiamag | 7 Mar, 2025
Freshworks founder Girish Mathrubootham launches Together AI Studio to back AI startups
- Together Fund, founded by Freshworks founder Girish Mathrubootham, has launched Together AI Studio.
- Together AI Studio is a venture-building programme that supports AI-first founders.
- The programme provides funding, mentorship, subject matter experts, and dedicated workspace in Bengaluru for 12 weeks.
- Together AI Studio aims to back bold AI founders reimagining the future across various AI applications.
Yourstory | 3 Mar, 2025
Rising Industries & Top Startups to Watch
- In 2025, India's tech startup ecosystem remains strong, with key cities like Bengaluru, Delhi, and Mumbai leading the way in innovation and investment.
- HealthTech startups in India are leveraging technology to improve healthcare services, with companies like PharmEasy, HealthifyMe, and 1mg transforming the industry.
- Cleantech and renewable energy startups like Ecozen, Freyr Energy, and GPS Renewables are driving sustainable solutions through AI and IoT.
- AI startups such as Avaamo and Senseforth are at the forefront of leveraging artificial intelligence for enterprise solutions and customer interactions.
- E-commerce startups like Flipkart, Myntra, and Nykaa are redefining online retail with personalized experiences and quick delivery services.
- SaaS startups in India, including Zoho and Freshworks, are offering innovative cloud-based solutions for businesses across various industries.
- India's startup ecosystem is supported by strong investor confidence, government initiatives, and a growing digital economy, positioning the country as a global technology leader.
- These startups play a vital role in India's journey towards a $5 trillion economy and establishing itself as a technology powerhouse.
- With a focus on innovation and scalability, these startups are driving real-world impact and disruption in their respective sectors.
- The future of India's startup ecosystem is bright, with companies continuously expanding, disrupting, and innovating to address global challenges.
VIE Stories | 17 Feb, 2025
Softbank’s cautious AI approach; Preserving produce via solar power
- Honasa Consumer, the parent company of Mamaearth, rebounded to a net profit of Rs 26 crore in Q3 after a loss in the previous quarter, with revenue reaching Rs 517.5 crore driven by beauty and personal care segment growth.
- SaaS major Freshworks reduced its loss by a third to $95.36 million in FY24 while increasing operating revenue, focusing on customer retention and expansion.
- SoftBank Group Corp reported a loss of 369.16 billion yen in Q3 FY24, with a substantial loss on investments at SoftBank Vision Funds, but remains optimistic about AI investments, particularly the Stargate Project.
- Startup Rapido raised Rs 250 crore in Series E funding, Lucidity secured $21 million in Series A, and Nivaan Care raised $4.25 million in seed funding.
- Khetar, a company founded to address post-harvest losses in agriculture, uses a dehydration system to preserve produce through solar power, aiming for sustainable and innovative solutions in farming.
- Cricketer Jemimah Rodrigues credits Women's Premier League and domestic cricket for promoting talent in women's cricket, emphasizing the importance of experience, adaptability, and dedication in her success.
- Mamaearth's success and Nykaa's profit surge reflect the growth in beauty and personal care segment sales driven by product variety, online shopping convenience, and social media influence.
- Amazon's pilot for 10-minute deliveries with Amazon Now in Bengaluru raises questions on its entry into the quick commerce trend and timing of its launch.
- SoftBank's cautious approach towards AI investments and its recent loss due to portfolio company performance highlights the challenges in the tech investment landscape.
- Adobe's Firefly Video Model and Goldman Sachs' diversity policy changes are notable updates in the tech and finance sectors, showcasing industry shifts and responses to market dynamics.
- Coca-Cola's potential shift to more plastic bottles in the US due to potential aluminium can price increases from tariffs underlines the impact of trade policies on major corporations.
Yourstory | 13 Feb, 2025
Startup news and updates: Daily roundup (February 12, 2025)
- SoftBank reported a Q3 loss of 369,165 billion yen due to declining shares of its top portfolio companies during the period.
- Zeta's CEO, Bhavin Turakhia, prioritizes aggressive growth over an IPO, focusing on client acquisition and revenue expansion in the US and India.
- Jemimah Rodrigues credits the Women's Premier League and domestic cricket for advancing women's cricket, noting the rise of new talent and fan following.
- Freshworks reduced its loss by 31% in FY24, with a 22% revenue growth in Q4, reaching $194.6 million.
- Rapido is set to raise Rs 250 crore from Prosus in Series E funding, with Prosus gaining a 2.9% stake in the company.
- Nivaan Care secured $4.25 million in seed funding to expand into new clinics and offer regenerative medicine treatments for chronic pain management.
- Mysa announced a seed funding of $2.8 million led by Blume Ventures to enhance platform capabilities and drive customer expansion.
- Future AGI received $1.6 million in pre-seed funding to scale its AI lifecycle management platform and strengthen its technology stack.
- Vidysea raised $1 million in seed funding from Zee Learn and Aarvi Family to enhance its AI-driven study abroad platform for personalised career guidance.
- GoRally secured $750,000 in pre-seed funding to expand its pickleball chain and launch a tech platform for community engagement.
Yourstory | 12 Feb, 2025
Freshworks Narrows Loss To $95 Mn In 2024, Revenue Up 21%
- Nasdaq-listed SaaS company Freshworks narrowed its consolidated net loss by 22% in Q4 2024.
- Total revenue for Freshworks increased by 21% in 2024.
- Freshworks outperformed its estimates in Q4 with 22% YoY revenue growth.
- Freshworks provides customer relationship management and employee experience solutions.
Inc42 | 12 Feb, 2025
Freshworks pares down loss by 31% in FY24; Q4 revenue jumps 22%
- SaaS major Freshworks reduced its loss by 31% to $95.36 million in FY24.
- Operating revenue rose by 20.8% to $720.4 million in FY24.
- Q4 revenue for Freshworks increased by 22% to $194.6 million.
- Freshworks reported a rise in total operating expenses to $189 million in Q4.
Yourstory | 12 Feb, 2025
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Freshworks FAQs
When was Freshworks founded?
Freshworks was founded in 2010. The company has been operating for 15 years primarily in the Software Product sector.
Where is the Freshworks headquarters located?
Freshworks is headquartered in San Mateo,California.
How many employees does Freshworks have in India?
Freshworks currently has more than 4,200+ employees in India. Engineering - Software & QA department appears to have the highest employee count in Freshworks based on the number of reviews submitted on AmbitionBox.
Does Freshworks have good work-life balance?
Freshworks has a Work-Life Balance Rating of 3.6 out of 5 based on 700+ employee reviews on AmbitionBox. 59% employees rated Freshworks 4 or above, while 41% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Freshworks work-life balance reviews for more details
Is Freshworks good for career growth?
Career growth at Freshworks is rated as moderate, with a promotions and appraisal rating of 3.0. 41% employees rated Freshworks 3 or below, while 59% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Freshworks promotions/appraisals reviews for more detailed insights.
What are the cons of working in Freshworks?
Working at Freshworks does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 700+ employee reviews on AmbitionBox.
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