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Freshworks
3.5
based on 653 Reviews
Company Overview
Company Locations
Working at Freshworks
Company Summary
Cloud-based customer support helpdesk software for businesses
Overall Rating
3.5/5
based on 653 reviews
6% above
industry average
Critically rated for
Promotions/Appraisal, Job Security, Work Satisfaction
Work Policy
Hybrid
63% employees reported
Monday to Friday
87% employees reported
Flexible timing
80% employees reported
No travel
66% employees reported
View detailed work policy
Top Employees Benefits
Free meal
39 employees reported
Cafeteria
39 employees reported
Health insurance
33 employees reported
Job/Soft skill training
29 employees reported
View all benefits
About Freshworks
Founded in2010 (14 yrs old)
India Employee Count1k-5k
Global Employee Count--
HeadquartersSan Mateo,California, United States
Office Locations
--
Websitefreshworks.com
Primary Industry
Other Industries
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FreshWorks is a cloud-based business management applications provider company. The product portfolio includes Freshdesk (cloud-based customer support software), FreshService (online IT service management software), FreshCaller (cloud-based call center software provider), Freshchat(enterprise chat application), FreshSales (sales CRM software) and Freshmarketer(marketing software for digital marketers), Freshconnect(an enterprise collaboration software), and Freshping(website monitoring tool). Offers subscription-based pricing model. Clientele includes Honda, Toshiba, Cisco, Lenskart, Zoom, Zomato, UNICEF, Team Viewer, Carat Lane, and Money Corp.
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Freshworks Ratings
based on 653 reviews
Overall Rating
3.5/5
How AmbitionBox ratings work?
5
227
4
169
3
122
2
55
1
80
Category Ratings
3.7
Work-Life Balance
3.6
Salary & Benefits
3.5
Company Culture
3.3
Skill Development
3.3
Work Satisfaction
3.1
Job Security
3.0
Promotions/Appraisal
Freshworks is rated 3.5 out of 5 stars on AmbitionBox, based on 653 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Freshworks
based on 593 reviews
3.4
Rated by 191 Women
Rated 3.6 for Work-Life Balance and 3.5 for Salary & Benefits
3.5
Rated by 402 Men
Rated 3.7 for Work-Life Balance and 3.6 for Salary & Benefits
Work Policy at Freshworks
based on 123 reviews in last 6 months
Hybrid
63%
Work from office
30%
Permanent work from home
7%
Freshworks Reviews
Top mentions in Freshworks Reviews
+ 5 more
Compare Freshworks with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.5/5 based on 653 reviews | 3.7/5 based on 84k reviews | 3.6/5 based on 16k reviews | 4.3/5 based on 912 reviews |
Highly Rated for | No highly rated category | Job Security Work-Life balance | No highly rated category | Job Security Company culture Salary & Benefits |
Critically Rated for | Promotion/Appraisals Job Security Work Satisfaction | Promotion/Appraisals Salary & Benefits Work Satisfaction | Promotion/Appraisals Salary & Benefits Work Satisfaction | No critically rated category |
Primary Work Policy | Hybrid 63% employees reported | Work from office 81% employees reported | Hybrid 90% employees reported | Work from office 74% employees reported |
Rating by Women Employees | 3.4 Average rated by 191 women | 3.8 Good rated by 24.3k women | 3.7 Good rated by 4.1k women | 4.4 Good rated by 168 women |
Rating by Men Employees | 3.5 Good rated by 402 men | 3.7 Good rated by 54.6k men | 3.6 Good rated by 11k men | 4.3 Good rated by 638 men |
Job Security | 3.1 Average | 4.6 Excellent | 3.6 Good | 4.5 Good |
View more
Freshworks Salaries
3.6
rated by 653 employees for salariesSenior Software Engineer
(282 salaries)
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₹10.6 L/yr - ₹38 L/yr
Software Engineer
(176 salaries)
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₹5.5 L/yr - ₹16.4 L/yr
Lead Software Engineer
(172 salaries)
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₹17.2 L/yr - ₹51 L/yr
Product Specialist
(113 salaries)
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₹5 L/yr - ₹12 L/yr
Senior Software Engineer Testing
(97 salaries)
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₹9.4 L/yr - ₹28 L/yr
Technical Account Manager
(93 salaries)
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₹7 L/yr - ₹19 L/yr
Senior Business Analyst
(65 salaries)
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₹9.1 L/yr - ₹20 L/yr
Software Developer
(55 salaries)
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₹4.1 L/yr - ₹17 L/yr
Business Development Executive
(54 salaries)
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₹5 L/yr - ₹11 L/yr
Customer Success Specialist
(52 salaries)
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₹7.5 L/yr - ₹18 L/yr
Freshworks Interview Questions
Interview questions by designation
Top Freshworks interview questions and answers
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Interview Process at Freshworks
based on 75 interviews in last 1 year
Interview Experience
4.0
Good
Difficulty level
Easy
18%
Moderate
70%
Hard
12%
People are getting interviews through
based on 97 Freshworks interviews
Job Portal
29%
Company Website
24%
Referral
14%
Walkin
7%
*26% candidates got the interview through other sources
High confidence
Freshworks Jobs
Freshworks News
View all
Affordable AI Solutions for Small Businesses
- AI tools have become more accessible and affordable for small businesses.
- Small businesses can automate repetitive tasks with AI tools like Calendly, Zapier, and QuickBooks.
- AI-powered chatbots like Tidio, Intercom, or Freshdesk can enhance customer support.
- Small businesses can utilize AI for marketing automation, data insights, hiring, and content creation.
Funded | 17 Dec, 2024
79% of Indian companies plan to increase AI spending in 2025: Freshworks’ AI Workplace Report
- India is at the forefront of AI adoption, with a high level of expertise and confidence in AI-powered software.
- 45% of professionals in India use AI daily, compared to the global average of 26%.
- 74% of Indian professionals consider themselves knowledgeable or expert in AI, above the global average of 55%.
- India has the highest percentage of mandatory AI-use policies in workplaces, with 65% stating they are required to use AI.
HinduBusinessLine | 16 Dec, 2024
79% Indian firms to increase AI spending in 2025: Freshworks report
- Indian companies are set to increase AI spending by an average of 41% in 2025—the highest growth rate globally.
- 79% of organizations in India plan to increase their AI budgets, driven by confidence in its ROI.
- India leads the global benchmark for AI adoption, with 45% of professionals using AI daily.
- Indian employees feel at ease using AI tools, trust AI to improve work processes, and believe AI solutions are essential for achieving business success.
Yourstory | 16 Dec, 2024
Srinivasan Raghavan Appointed as Chief Product Officer at Freshworks
- Freshworks has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO) to strengthen its leadership team.
- Srinivasan will lead Freshworks' product strategy and innovation, focusing on AI-driven customer and employee experiences.
- He brings over 20 years of experience in the enterprise SaaS sector and was previously the CPO at RingCentral.
- Freshworks recently underwent a restructuring initiative, reducing its global workforce by 13% in order to streamline operations.
All Things Talent | 4 Dec, 2024
SaaS firm Freshworks appoints Srinivasan Raghavan as Chief Product Officer
- SaaS firm Freshworks has appointed Srinivasan Raghavan as Chief Product Officer.
- Raghavan will lead the company's product strategy and vision for its AI service software.
- He brings over two decades of leadership experience in the enterprise SaaS industry.
- Raghavan's previous roles include Chief Product Officer at RingCentral and SVP of Product at Five9.
ISN | 3 Dec, 2024
Freshworks names Srinivasan Raghavan as its Chief Product Officer.
- Freshworks has named Srinivasan Raghavan as its new Chief Product Officer (CPO).
- Raghavan will lead the company’s product strategy, focusing on AI solutions to improve customer and employee experiences.
- He has over 20 years of experience in enterprise SaaS and will report directly to CEO Dennis Woodside.
- Raghavan has a strong leadership background from his roles at RingCentral and Five9.
VIE Stories | 3 Dec, 2024
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
- Freshworks appoints Srinivasan Raghavan as Chief Product Officer
- Srinivasan Raghavan will oversee Freshworks' product strategy and vision
- He brings over 20 years of experience in the enterprise SaaS industry
- Freshworks aims to enhance customer and employee experiences with AI-driven solutions
Yourstory | 3 Dec, 2024
Freshworks Names Srinivasan Raghavan as Chief Product Officer
- SaaS giant Freshworks Inc. has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO), bringing over 20 years of leadership experience in enterprise SaaS.
- Raghavan will spearhead the company’s product vision and strategy to enhance its AI-powered customer experience (CX) and employee experience (EX) solutions. He will report directly to Dennis Woodside, CEO and President of Freshworks.
- Previously, Raghavan served as CPO at RingCentral, where he expanded the company’s portfolio with new cloud-based solutions for contact centers, marketing, and sales intelligence.
- Freshworks has been going all in on AI agents. It recently unveiled its new generation of AI agent Freddy AI, an easy-to-deploy autonomous service agent for enhancing both customer and employee experiences.
Analyticsindiamag | 2 Dec, 2024
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
- Freshworks has appointed Srinivasan Raghavan as Chief Product Officer.
- Srinivasan will lead the product team and focus on investing in EX, building new AI capabilities, and accelerating CX growth.
- He has over two decades of leadership experience in the enterprise SaaS industry and previously served as CPO at RingCentral.
- Freshworks had experienced several key official exits in 2024, including the Chief Product Officer, Chief Revenue Officer, and head of Freshworks India.
HinduBusinessLine | 2 Dec, 2024
Freshworks to lay off 13% of workforce
- Freshworks, the US-based IT company, plans to reduce its workforce by 13% affecting approximately 660 employees.
- The layoffs are part of a broader restructuring strategy to improve operational efficiency and align talent with strategic priorities.
- The company aims to streamline operations and focus on the employee experience (EX) business, artificial intelligence (AI), and customer experience (CX) products.
- Freshworks believes the layoffs will pave the way for sustained success in the competitive tech landscape.
HRKatha | 25 Nov, 2024
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