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Freshworks Product Specialist Interview Questions and Answers

Updated 15 Feb 2025

Freshworks Product Specialist Interview Experiences

7 interviews found

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. The HR tells first round is based on communication skill, actual truth is everything is asked in the first round itself, not only communication but technical knowledge too, so should not listen to HR and p...

Interview Preparation Tips

Interview preparation tips for other job seekers - Should not listen to what HR tells, they give a demo call for candidates about the interview process but it is asked beyond that , no use of it at all.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. SAAS based quetions
  • Q2. Networking basics and behaviour questions

Interview Preparation Tips

Interview preparation tips for other job seekers - good

Product Specialist Interview Questions Asked at Other Companies

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Q4. How will you prioritize the features?
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Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced product specialist with a background in marketing and sales. Passionate about creating innovative solutions for customers.

    • Background in marketing and sales

    • Strong passion for creating innovative solutions

    • Experienced in product development and management

  • Answered by AI
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Networking concepts , technical knowledge on their products
  • Q2. What is hub , switch , router
  • Ans. 

    A hub, switch, and router are networking devices used to connect devices in a network.

    • A hub is a simple device that connects multiple devices in a network, but it does not manage or control the traffic.

    • A switch is a more advanced device that connects devices in a network and manages the traffic by directing it to the intended recipient.

    • A router is a device that connects multiple networks and directs traffic between the...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How do you handle escalting customer
  • Ans. 

    When handling escalating customers, it is important to remain calm, listen actively, empathize, and find a solution.

    • Stay calm and composed throughout the interaction.

    • Listen actively to the customer's concerns and frustrations.

    • Empathize with the customer and acknowledge their feelings.

    • Take ownership of the issue and assure the customer that you will find a solution.

    • Offer alternative solutions or escalate the issue to a ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - focus on communication

Skills evaluated in this interview

Freshworks interview questions for designations

 Product Manager

 (1)

 Onboarding Specialist

 (7)

 Product Marketing

 (1)

 Product Developer

 (1)

 Talent Acquisition Specialist

 (1)

 Customer Success Specialist

 (1)

 Graduate Trainee

 (5)

 fresher

 (4)

Product Specialist Interview Questions & Answers

user image Mamathi Chandrasekar

posted on 24 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

English proficiency test was conducted first

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is that interests me
  • Q2. What are my strengths
  • Ans. 

    My strengths include strong communication skills, attention to detail, and ability to work well in a team.

    • Strong communication skills - able to effectively convey information to team members and clients

    • Attention to detail - meticulous in reviewing product specifications and identifying any errors

    • Ability to work well in a team - collaborate effectively with colleagues to achieve common goals

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Simple direct questions
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic Questions
Round 2 - One-on-one 

(3 Questions)

  • Q1. Past experiences and knowledge check of SaaS and CRM
  • Q2. What do you know about Freshworks
  • Q3. Some basic JavaScript Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Have your computer science basics good and that enough
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What makes you perfect for this role?
Round 3 - Assignment 

Demo of the product - had to make a end to end demo of the SaaS tool they had.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its always best to answer such questions with an example. I usually quote or share one of my life experience and relate it to the job role. For example for a support role, one can say - " I know how support team functions, we all have gone to some or the other support looking for answers , looking for refunds. And i understand the importance of this role. I am good with people and even better at handling questions. So i am sure i will be a good fit for this role.

Interview questions from similar companies

I was interviewed before Sep 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

  • Q1. 

    Sum of Two Numbers Represented as Arrays

    Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...

  • Ans. 

    Given two numbers represented as arrays, calculate their sum and return the result as an array.

    • Iterate through the arrays from right to left, adding digits and carrying over if necessary

    • Handle cases where one array is longer than the other by considering the remaining digits

    • Ensure the final sum array does not have any leading zeros

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round 3 - HR 

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.

Interview Preparation Tips

Eligibility criteriaAbove 60 %Wipro Limited interview preparation:Topics to prepare for the interview - OOPS, Data Structures, Database Concepts, Coding problemsTime required to prepare for the interview - 2-3 monthsInterview preparation tips for other job seekers

Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.

Application resume tips for other job seekers

Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Hr

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be true to what you are putting before the interviewer . Try to put your ideas Add something you did well in your career like in projects /research which you know very well and versed in concepts about it for open interview so that interviewer can get bandwidth where he can ask questions from. This is simply a key .

I applied via Campus Placement and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1.Describe a situation where you have taken a quick decision and failed, and a situation where you succeeded. 2. What is a skill you have tried to achieve but failed? 3. Describe a decision you have taken ...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Always try to take risk in small problems . When you face the consequences, you would be able to tackle bigger problems.
2. Every skill you learn, even if you didn't excel in it is not to be considered a waste of time/failure, you learn something simply by participating.

Freshworks Interview FAQs

How many rounds are there in Freshworks Product Specialist interview?
Freshworks interview process usually has 1-2 rounds. The most common rounds in the Freshworks interview process are One-on-one Round, Technical and HR.
How to prepare for Freshworks Product Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are Javascript, Troubleshooting, HTML, Technical Support and customer support.
What are the top questions asked in Freshworks Product Specialist interview?

Some of the top questions asked at the Freshworks Product Specialist interview -

  1. how do you handle escalting custo...read more
  2. what is hub , switch , rou...read more
  3. The HR tells first round is based on communication skill, actual truth is every...read more

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Freshworks Product Specialist Interview Process

based on 8 interviews

1 Interview rounds

  • One-on-one Round
View more

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Freshworks Product Specialist Salary
based on 113 salaries
₹5 L/yr - ₹10.4 L/yr
10% less than the average Product Specialist Salary in India
View more details

Freshworks Product Specialist Reviews and Ratings

based on 15 reviews

3.3/5

Rating in categories

3.3

Skill development

3.2

Work-life balance

3.6

Salary

2.7

Job security

3.0

Company culture

2.5

Promotions

2.9

Work satisfaction

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