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Freshworks Product Specialist Interview Questions and Answers

Updated 15 Feb 2025

Freshworks Product Specialist Interview Experiences

7 interviews found

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. The HR tells first round is based on communication skill, actual truth is everything is asked in the first round itself, not only communication but technical knowledge too, so should not listen to HR and p...

Interview Preparation Tips

Interview preparation tips for other job seekers - Should not listen to what HR tells, they give a demo call for candidates about the interview process but it is asked beyond that , no use of it at all.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. SAAS based quetions
  • Q2. Networking basics and behaviour questions

Interview Preparation Tips

Interview preparation tips for other job seekers - good

Product Specialist Interview Questions Asked at Other Companies

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Q4. How will you prioritize the features?
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Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced product specialist with a background in marketing and sales. Passionate about creating innovative solutions for customers.

    • Background in marketing and sales

    • Strong passion for creating innovative solutions

    • Experienced in product development and management

  • Answered by AI
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Networking concepts , technical knowledge on their products
  • Q2. What is hub , switch , router
  • Ans. 

    A hub, switch, and router are networking devices used to connect devices in a network.

    • A hub is a simple device that connects multiple devices in a network, but it does not manage or control the traffic.

    • A switch is a more advanced device that connects devices in a network and manages the traffic by directing it to the intended recipient.

    • A router is a device that connects multiple networks and directs traffic between the...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How do you handle escalting customer
  • Ans. 

    When handling escalating customers, it is important to remain calm, listen actively, empathize, and find a solution.

    • Stay calm and composed throughout the interaction.

    • Listen actively to the customer's concerns and frustrations.

    • Empathize with the customer and acknowledge their feelings.

    • Take ownership of the issue and assure the customer that you will find a solution.

    • Offer alternative solutions or escalate the issue to a ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - focus on communication

Skills evaluated in this interview

Freshworks interview questions for designations

 Product Manager

 (2)

 Onboarding Specialist

 (7)

 Product Marketing

 (1)

 Product Developer

 (1)

 Customer Success Specialist

 (1)

 Talent Acquisition Specialist

 (1)

 Graduate Trainee

 (5)

 fresher

 (4)

Product Specialist Interview Questions & Answers

user image Mamathi Chandrasekar

posted on 24 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

English proficiency test was conducted first

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is that interests me
  • Q2. What are my strengths
  • Ans. 

    My strengths include strong communication skills, attention to detail, and ability to work well in a team.

    • Strong communication skills - able to effectively convey information to team members and clients

    • Attention to detail - meticulous in reviewing product specifications and identifying any errors

    • Ability to work well in a team - collaborate effectively with colleagues to achieve common goals

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Simple direct questions
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic Questions
Round 2 - One-on-one 

(3 Questions)

  • Q1. Past experiences and knowledge check of SaaS and CRM
  • Q2. What do you know about Freshworks
  • Q3. Some basic JavaScript Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Have your computer science basics good and that enough
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What makes you perfect for this role?
Round 3 - Assignment 

Demo of the product - had to make a end to end demo of the SaaS tool they had.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its always best to answer such questions with an example. I usually quote or share one of my life experience and relate it to the job role. For example for a support role, one can say - " I know how support team functions, we all have gone to some or the other support looking for answers , looking for refunds. And i understand the importance of this role. I am good with people and even better at handling questions. So i am sure i will be a good fit for this role.

Interview questions from similar companies

Interview Questionnaire 

21 Questions

  • Q1. AVL tree balance checking
  • Q2. Median of 2 sorted arrays in O(log N) time complexity and O(1) space complexity
  • Ans. 

    Find median of 2 sorted arrays in O(log N) time complexity and O(1) space complexity

    • Use binary search to find the partition point in both arrays

    • Calculate the median based on the partition point and array sizes

    • Adjust the partition points based on the median value

    • Repeat until the partition points are at the median

    • Handle edge cases such as empty arrays and uneven array sizes

  • Answered by AI
  • Q3. Strings Anagram in O(1) space complexity
  • Ans. 

    Anagram of strings in O(1) space complexity

    • Use a fixed size array of integers to store the frequency of characters in the first string

    • Iterate through the second string and decrement the frequency of each character in the array

    • If all the frequencies are zero, then the strings are anagrams

    • Return true or false accordingly

  • Answered by AI
  • Q4. Level order traversal of a tree using Queue
  • Ans. 

    Level order traversal of a tree using Queue

    • Create a queue and add the root node to it

    • While the queue is not empty, remove the front node and print its value

    • Add the left and right child nodes of the removed node to the queue

    • Repeat until the queue is empty

  • Answered by AI
  • Q5. Reverse level order traversal of a tree using Queue
  • Ans. 

    Reverse level order traversal of a tree using Queue

    • Create a queue and push the root node into it

    • While the queue is not empty, pop the front node and push its children into the queue

    • Add the popped node to a stack

    • Once the queue is empty, pop elements from the stack and print them

  • Answered by AI
  • Q6. BFS and DFS Difference
  • Ans. 

    BFS and DFS are graph traversal algorithms. BFS explores nodes level by level while DFS explores nodes depth by depth.

    • BFS uses a queue while DFS uses a stack or recursion.

    • BFS is optimal for finding shortest path while DFS is optimal for finding a path between two nodes.

    • BFS requires more memory as it stores all the nodes at each level while DFS requires less memory.

    • BFS can be used to find connected components while DFS

  • Answered by AI
  • Q7. OS Concepts – Starvation, Demand Paging, Virtual Memory, Deadlocks
  • Q8. Parenthesis Balance Checking
  • Q9. Three Jars - 1 with apples, 1 with oranges, 1 with apples and oranges. All of them wrongly labelled. Find min no of attempts to find the correct nature of boxes
  • Q10. Find product of each element of an array except that element in O(N) time complexity without using / operation
  • Ans. 

    Find product of each element of an array except that element in O(N) time complexity without using / operation

    • Use prefix and suffix products

    • Multiply prefix and suffix products for each element to get the final product

    • Handle edge cases where array has 0 or 1 element separately

  • Answered by AI
  • Q11. Recursively deleting linked list
  • Ans. 

    Recursively delete a linked list

    • Create a recursive function that takes the head of the linked list as input

    • Base case: if the head is null, return

    • Recursively call the function with the next node as input

    • Delete the current node

  • Answered by AI
  • Q12. Recursively deleting linked list from end
  • Ans. 

    Recursively delete a linked list from the end.

    • Start from the head and recursively traverse to the end of the list.

    • Delete the last node and set the second last node's next pointer to null.

    • Repeat until the entire list is deleted.

    • Use a recursive function to implement the deletion process.

  • Answered by AI
  • Q13. Recursively deleting tree
  • Ans. 

    Recursively delete a tree by deleting all its child nodes and then the parent node.

    • Start from the leaf nodes and delete them first.

    • Then move up to the parent nodes and delete them.

    • Repeat until the root node is deleted.

    • Use post-order traversal to ensure child nodes are deleted before parent nodes.

  • Answered by AI
  • Q14. Recursively deleting from end
  • Ans. 

    Recursively delete elements from the end of an array.

    • Create a recursive function that removes the last element of the array.

    • Call the function recursively until the desired number of elements are removed.

    • Handle edge cases such as empty arrays and removing more elements than the array contains.

  • Answered by AI
  • Q15. Difference between Floyd Warshall and Djikstra
  • Ans. 

    Floyd Warshall finds shortest path between all pairs of vertices while Djikstra finds shortest path from a single source.

    • Floyd Warshall is used for dense graphs while Djikstra is used for sparse graphs.

    • Floyd Warshall has a time complexity of O(n^3) while Djikstra has a time complexity of O((n+m)logn).

    • Floyd Warshall can handle negative edge weights while Djikstra cannot.

    • Floyd Warshall can detect negative cycles while Dj

  • Answered by AI
  • Q16. Shortest path between 2 points in 2-D space in O(log N) time
  • Ans. 

    There is no known algorithm to find shortest path in 2-D space in O(log N) time.

    • The best known algorithm for finding shortest path in 2-D space is Dijkstra's algorithm which has a time complexity of O(N^2).

    • Other algorithms like A* and Bellman-Ford have better time complexity but still not O(log N).

    • If the points are on a grid, Lee algorithm can be used which has a time complexity of O(N).

  • Answered by AI
  • Q17. Design a system for putting newspapers using classes and functions taking different aspects into account
  • Ans. 

    Design a system for putting newspapers using classes and functions

    • Create a Newspaper class with attributes like title, date, and content

    • Create a Publisher class with methods to publish and distribute newspapers

    • Create a Subscriber class with methods to subscribe and receive newspapers

    • Use inheritance to create different types of newspapers like daily, weekly, etc.

    • Implement a database to store newspaper information and ha

  • Answered by AI
  • Q18. SQL commands
  • Q19. Career Prospects - Long Term Plans
  • Q20. Why not higher studies?
  • Ans. 

    I believe practical experience is more valuable than higher studies.

    • I have gained valuable experience through internships and projects.

    • I prefer hands-on learning and problem-solving over theoretical knowledge.

    • I am constantly learning and improving my skills through online courses and workshops.

  • Answered by AI
  • Q21. Machine Learning Concepts - Based on my projects

Interview Preparation Tips

Round: Test
Experience: All Computer Science Topics Covered: Data Structures, Algorithms, Object Oriented Systems, C, C++, Operating Systems, Computer Architectures, Databases, SQL, Basic Quantitative Aptitude
Tips: Solve all of them. Cut off's generally go high.
Duration: 30 minutes
Total Questions: 30

Round: Interview
Experience: Nice Experience. Interviewer was friendly. He wanted exact solutions.
Tips: Be thorough with everything and your projects.

Round: Interview
Experience: Nice Experience. Interviewer was friendly. He wanted exact solutions.
Tips: Be thorough with everything and your projects.

Round: Interview
Experience: Nice Experience. Interviewer was friendly.
Tips: Do not fake yourself.

General Tips: Be thorough with all CS related concepts and projects.
Skill Tips: ""Be thorough.""
Skills: Algorithms, Data Structures, Operating Systems, Machine Learning, SQL, Operating Systems, Computer Architecture, Data Analytics
College Name: IIT Kharagpur
Motivation: Kind of application oriented work and the rising nature of the company. Obviously money also.
Funny Moments: Many funny questions and answers like did you have lunch, when did you last eat, etc

Skills evaluated in this interview

Software Engineer Interview Questions & Answers

Amadeus user image Varun Thopucherla

posted on 11 Mar 2015

Interview Questionnaire 

10 Questions

  • Q1. Tell about yourself?
  • Ans. 

    I am a software engineer with experience in developing web applications and mobile apps.

    • Proficient in programming languages such as Java, Python, and JavaScript

    • Experience in developing RESTful APIs and integrating third-party APIs

    • Familiarity with front-end frameworks such as React and Angular

    • Strong understanding of database management systems such as MySQL and MongoDB

    • Passionate about learning new technologies and keepi

  • Answered by AI
  • Q2. Why Software industry? why not core?
  • Ans. 

    Software industry offers endless opportunities for innovation and growth.

    • Software industry is constantly evolving and offers opportunities to work on cutting-edge technologies.

    • It provides a platform to solve complex problems and create innovative solutions.

    • The demand for software engineers is high and the industry offers competitive salaries.

    • Core industries may have limited scope for growth and innovation compared to s...

  • Answered by AI
  • Q3. Write a program to print the given string in reverse
  • Ans. 

    Program to print a given string in reverse

    • Create a character array of the given string

    • Loop through the array from end to start and print each character

  • Answered by AI
  • Q4. Some questions about computer networks and Digital electronics
  • Q5. What is Mux? what are its real life applications?
  • Ans. 

    Mux is a device that selects one of several input signals and forwards the selected input into a single output line.

    • Mux stands for Multiplexer.

    • It is used in digital circuits to select one of several input signals and forward the selected input into a single output line.

    • It is used in communication systems to combine multiple signals into a single channel for transmission.

    • It is used in video and audio systems to switch b...

  • Answered by AI
  • Q6. What is DeMux? what are its real life applications?
  • Ans. 

    DeMux is short for Demultiplexer. It is a digital circuit that takes one input and directs it to multiple outputs.

    • DeMux is used in digital communication systems to separate signals that have been combined for transmission.

    • It is also used in computer memory systems to select a specific memory location.

    • DeMux is used in video and audio systems to separate different channels of information.

    • It is used in automation systems ...

  • Answered by AI
  • Q7. Difference between decoder and Demux
  • Ans. 

    Decoder converts encoded data into a readable format while Demux separates a single input into multiple outputs.

    • Decoder is used to decode encoded data such as binary data into a readable format.

    • Demux is used to separate a single input into multiple outputs based on the control signals.

    • Decoder is a combinational circuit while Demux is a sequential circuit.

    • Decoder is used in applications such as remote controls, computer...

  • Answered by AI
  • Q8. Why amadeus labs?
  • Ans. 

    Amadeus Labs is a leading technology company in the travel industry.

    • Amadeus Labs provides opportunities to work on cutting-edge technologies.

    • The company has a strong focus on innovation and research.

    • Amadeus Labs has a global presence and offers a diverse and inclusive work environment.

    • Working at Amadeus Labs provides the opportunity to make a real impact on the travel industry.

    • The company values work-life balance and o

  • Answered by AI
  • Q9. Are you comfortable in working for Testing?
  • Ans. 

    Yes, I am comfortable working for Testing.

    • I have experience in testing and understand its importance in software development.

    • I am willing to learn new testing techniques and tools.

    • I am comfortable working with testing teams and collaborating with them to ensure quality software.

    • I understand the importance of testing in ensuring customer satisfaction and reducing costs.

    • Examples: I have experience in manual and automated...

  • Answered by AI
  • Q10. Why do you consider yourself suitable for developer role?
  • Ans. 

    I have the necessary skills and experience to excel in the developer role.

    • I have a degree in computer science and have completed multiple coding projects.

    • I am proficient in programming languages such as Java, Python, and C++.

    • I have experience working with databases and web development frameworks.

    • I am a quick learner and enjoy solving complex problems.

    • I am a team player and have collaborated with other developers on var

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The test was conducted online. All the questions were of medium standard and easy to crack if we have patience for thinking.

English comprehension level is slightly below the standard of CAT. Those who have the habit of reading English news paper can easily crack the test.

Data analysis questions were also of medium standard. Those who have knowledge about graphs, bar & pie charts can easily crack the exam.
Tips: Practice Aptitude questions from R S Agarwaal book and CAT material.

Round: Technical Interview
Experience: Over all interview experience is cool. Interviewers never grilled on anything. In many cases they have helped me to arrive at answers.
Tips: Read C++ and Oops concepts from E Balaguruswamy text book.
For Data structures and algorithms read 'Data structures' by Yeshwant kanethkar.
Minimum knowledge about all the courses of your department will be an added advantage. This will help you to depict you are sincere in your studies and don't have any personal constraints in learning a new thing.

General Tips: Just be confident and believe in yourself. You will get through.
Skills: Programming skill in C++
College Name: NIT Warangal
Motivation: No special motivation. It is a rapidly growing company offering good package.

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is your day to day work?
  • Q2. What new you have to offer the organization?
  • Q3. The most recent issues that you faced in the organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be true to yourself and the interviewer, he/she doesn't want you to be full of all technical skills. He/she wants you to be atleast good at the things mentioned in your resume. Showcase that you're ready to switch to any language even if it is uncomfortable for you

Freshworks Interview FAQs

How many rounds are there in Freshworks Product Specialist interview?
Freshworks interview process usually has 1-2 rounds. The most common rounds in the Freshworks interview process are One-on-one Round, Technical and HR.
How to prepare for Freshworks Product Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are Javascript, Troubleshooting, HTML, Technical Support and customer support.
What are the top questions asked in Freshworks Product Specialist interview?

Some of the top questions asked at the Freshworks Product Specialist interview -

  1. how do you handle escalting custo...read more
  2. what is hub , switch , rou...read more
  3. The HR tells first round is based on communication skill, actual truth is every...read more

Tell us how to improve this page.

Freshworks Product Specialist Interview Process

based on 8 interviews

1 Interview rounds

  • One-on-one Round
View more

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Freshworks Product Specialist Salary
based on 118 salaries
₹5 L/yr - ₹11 L/yr
11% less than the average Product Specialist Salary in India
View more details

Freshworks Product Specialist Reviews and Ratings

based on 15 reviews

3.3/5

Rating in categories

3.3

Skill development

3.2

Work-life balance

3.6

Salary

2.7

Job security

3.0

Company culture

2.5

Promotions

2.9

Work satisfaction

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