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I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.
Yes, I have faced irate customers before and have successfully de-escalated the situation.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or alternative to resolve the issue
I was interviewed in Feb 2024.
What people are saying about Freshworks
I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.
Freshworks interview questions for designations
Amazon Prime - free shipping, streaming, and more
Amazon Prime offers free two-day shipping on eligible items
Prime members also have access to streaming of movies, TV shows, and music
Additional benefits include early access to select lightning deals and free e-books
Prime Wardrobe allows members to try on clothing before purchasing
Freshdesk - Customer Support Software
Omnichannel support for email, phone, chat, social media
Automated ticket routing and prioritization
Knowledge base for self-service support
SLA management and reporting
Integrations with other tools like CRM and project management
Mobile app for agents and customers
I applied via LinkedIn and was interviewed before Feb 2020. There were 4 interview rounds.
I applied via LinkedIn and was interviewed before Feb 2020. There were 4 interview rounds.
Identify the root cause and work with the customer to find a solution.
Gather all necessary information about the requirement and the impact on the customer's business.
Identify the root cause of the issue and determine if it can be resolved within the current system.
If the issue cannot be resolved within the current system, work with the customer to find a workaround or alternative solution.
Communicate regularly with th...
I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Sep 2019. There were 5 interview rounds.
based on 4 interviews
1 Interview rounds
based on 2 reviews
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Senior Software Engineer
290
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| ₹0 L/yr - ₹0 L/yr |
fresher
263
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| ₹0 L/yr - ₹0 L/yr |
Software Engineer
183
salaries
| ₹0 L/yr - ₹0 L/yr |
Lead Software Engineer
178
salaries
| ₹0 L/yr - ₹0 L/yr |
Product Specialist
113
salaries
| ₹0 L/yr - ₹0 L/yr |
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