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Freshworks Onboarding Specialist Interview Questions and Answers

Updated 18 Sep 2024

Freshworks Onboarding Specialist Interview Experiences

7 interviews found

Onboarding Specialist Interview Questions & Answers

user image Prawin Kamashi

posted on 18 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Have you faced any irated customer in your experience and how did you handle them?
  • Ans. 

    Yes, I have faced irate customers before and have successfully de-escalated the situation.

    • Remain calm and composed

    • Listen actively to the customer's concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or alternative to resolve the issue

  • Answered by AI
Round 2 - Presentation 

(2 Questions)

  • Q1. Product specific questions
  • Q2. Questions about features of the product.

Interview Preparation Tips

Interview preparation tips for other job seekers - Have good communication and explore the product.
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Feb 2024.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Previous experience and technical round
  • Q2. Previous roles, customer experience
  • Q3. Technical roundabout their products
  • Q4. Presentation need to be submitted on 2nd round

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to study the whole process of their products.

Onboarding Specialist Interview Questions Asked at Other Companies

asked in Amazon
Q1. What are the requirements we need to know about a product to sell ... read more
asked in Freshworks
Q2. Consider the situation where you have one critical customer requi ... read more
asked in K4 Infotech
Q3. What will you do if you encounter any irate customer?
asked in Freshworks
Q4. take anyone product from freshworks and explain features of it
asked in Amazon
Q5. Construct and using STAR method and Amazon leadership principles.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - Technical 

(1 Question)

  • Q1. Presentation on their product
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Final round 

(1 Question)

  • Q1. Onboarding specialist need training. Without that they expect us to explain there product and setting for there clients

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process is not good, they ask me to prepare a PPT on which i have send my enough time and did it. They didn’t even allow me to explain the PPT and told me my PPT is not related to the task which kill my confidence at the beginning of the interview. HR team can do it in a better way. Respect people’s opinion.

Freshworks interview questions for designations

 Product Specialist

 (7)

 Customer Success Specialist

 (1)

 Talent Acquisition Specialist

 (1)

 Graduate Trainee

 (6)

 fresher

 (4)

 Business Development Executive

 (3)

 Customer Success Manager

 (3)

 Business Analyst

 (3)

Interview Questionnaire 

3 Questions

  • Q1. Explain anyone feature of amazon
  • Ans. 

    Amazon Prime - free shipping, streaming, and more

    • Amazon Prime offers free two-day shipping on eligible items

    • Prime members also have access to streaming of movies, TV shows, and music

    • Additional benefits include early access to select lightning deals and free e-books

    • Prime Wardrobe allows members to try on clothing before purchasing

  • Answered by AI
  • Q2. Take anyone product from freshworks and explain features of it
  • Ans. 

    Freshdesk - Customer Support Software

    • Omnichannel support for email, phone, chat, social media

    • Automated ticket routing and prioritization

    • Knowledge base for self-service support

    • SLA management and reporting

    • Integrations with other tools like CRM and project management

    • Mobile app for agents and customers

  • Answered by AI
  • Q3. Be specific about your answer and stay confident

Skills evaluated in this interview

I applied via LinkedIn and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Please share your experience working on some leading customer engagement products and rate them from 1 to 5. State your opinion on why these products were successful or unsuccessful.
  • Q2. Consider the situation where you have one critical customer requirement which is a road blocker for them to go live. This was not identified during sales or evaluation period. Please provide key pointers t...
  • Ans. 

    Identify the root cause and work with the customer to find a solution.

    • Gather all necessary information about the requirement and the impact on the customer's business.

    • Identify the root cause of the issue and determine if it can be resolved within the current system.

    • If the issue cannot be resolved within the current system, work with the customer to find a workaround or alternative solution.

    • Communicate regularly with th...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not conclude on the status when asked about customer requirements or feature requests. You may add pointers on how best to handle such situations with key examples.
A product company will review the requirement and its feasibility before conveying it to the customer. And, this is not going to happen right after your interview process. So, keeping all this in mind will leave a positive impression to the hiring team as well.

I applied via LinkedIn and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Consider a situation, where the customer has asked for a feature that is not available in the product during the proof of concept or evaluation period. How can you address this situation better?
  • Q2. Please share your experience about the customer engagement products you have worked in the past and rate them in an order. State your opinion on why these products are successful or not successful.

Interview Preparation Tips

Interview preparation tips for other job seekers - Always, don't conclude on the status of the customer requirements. You will have to do a detailed analysis on the requirement and its feasibility before you come up with your responses to the customer. So, these are not going to happen during your interview process. A holistic view in your responses will help in giving a positive impression to the interviewers.

Interview questions from similar companies

Interview Preparation Tips

Round: Interview
Experience: They asked to write 2 codes on recursion. Then some questions on resume. I asked them about the job profile and after knowing that they were hiring candidates for frontend programming, about which they didn’t mention in JAF. I told them that I was not interested in frontend development. And didn’t even answer any question after that. Unfortunately, I was selected.

General Tips: Plan your schedule judiciously keeping your capacity in mind. There is no point of making ideal plans and then not able to do even 50% of it.
Don’t get into unnecessary arguments or debate with people.
Don’t think about what others are doing. Focus on your preparation.
How you carry yourself matters. So, make sure you portray yourself in the way you want the other person to perceive you.
Be selective while applying for companies.
College Name: IIT Kanpur

I applied via Naukri.com and was interviewed in Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell us about yourself and your last job?
  • Ans. 

    I have a diverse background in sales and customer service. In my last job, I worked as a Sales Associate at a retail store.

    • Worked as a Sales Associate at a retail store

    • Assisted customers in finding products and making purchases

    • Handled cash transactions and operated the cash register

    • Maintained a clean and organized sales floor

    • Provided excellent customer service and resolved any issues or complaints

  • Answered by AI
  • Q2. What particular achievements have you had?
  • Ans. 

    I have achieved several milestones in my career, including increasing sales by 20% and receiving a promotion to team lead.

    • Increased sales by 20% through strategic marketing campaigns

    • Received a promotion to team lead for consistently exceeding targets

    • Implemented a new customer service system resulting in improved customer satisfaction ratings

  • Answered by AI
  • Q3. Do an assignment on a competition analysis for our client?
  • Ans. 

    Competition analysis assignment for a client

    • Identify direct and indirect competitors

    • Analyze competitors' products, pricing, and marketing strategies

    • Evaluate competitors' strengths and weaknesses

    • Assess market share and growth potential

    • Identify opportunities and threats in the competitive landscape

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) If you don't understand a question, ask the interviewer in you own words.
2) Be prepared for multiple rounds of interview but don't panic. The same questions will be asked in each stage, so you will by and large have the same answer, you may have to talk about specific things that each interviewer may ask. But all in all about you and your experience.
3) Always wait for them to make you an offer for salary.
4) When HR makes you an offer. Be prepared that it will not be what you want.
- Just remember that they have a script of questions they will ask, if you answer them then they will think you can be hired at their decided CTC for you. But if you list out more points they can add to their list then they will also have to increase your salary. For example, you will have to spend a certain percentage of your salary on travelling and rent, and need to save more. List out additional online courses you have done that the average candidate has not. Point out to them that you were nominated for an award in your last job. These things count.
5) If you don't know the answer to a question of their's. Then say you don't know. But always, let them know you think you could learn it.
6) Recruiters know you can't know everything, and they don't expect you to. They also want to judge you on honesty, and how you respond to pressure.
7) JUST BREATHE. It will go far better than you planned. All the best!!!!

Interview Questionnaire 

3 Questions

  • Q1. Mostly around client management, handling and collaboration.
  • Q2. Puzzles and Guesstimates
  • Q3. Case study- Simple one

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a cakewalk if you ever handled clients before. Please brush up on your case study solving skills. The interview is a breeze though lengthy.

Freshworks Interview FAQs

How many rounds are there in Freshworks Onboarding Specialist interview?
Freshworks interview process usually has 1-2 rounds. The most common rounds in the Freshworks interview process are One-on-one Round, Technical and Presentation.
How to prepare for Freshworks Onboarding Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are customer support, Javascript, CRM, HTML and Troubleshooting.
What are the top questions asked in Freshworks Onboarding Specialist interview?

Some of the top questions asked at the Freshworks Onboarding Specialist interview -

  1. Consider the situation where you have one critical customer requirement which i...read more
  2. take anyone product from freshworks and explain features of ...read more
  3. Explain anyone feature of ama...read more

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Freshworks Onboarding Specialist Interview Process

based on 4 interviews

1 Interview rounds

  • One-on-one Round
View more

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Freshworks Onboarding Specialist Salary
based on 30 salaries
₹6.7 L/yr - ₹10.6 L/yr
65% more than the average Onboarding Specialist Salary in India
View more details

Freshworks Onboarding Specialist Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

4.8

Salary

4.1

Job security

5.0

Company culture

3.2

Promotions

5.0

Work satisfaction

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