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Freshworks Onboarding Specialist Interview Questions and Answers
Freshworks Onboarding Specialist Interview Experiences
7 interviews found
Prawin Kamashi
Selected
I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Have you faced any irated customer in your experience and how did you handle them?
- Ans.
Yes, I have faced irate customers before and have successfully de-escalated the situation.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or alternative to resolve the issue
(2 Questions)
- Q1. Product specific questions
- Q2. Questions about features of the product.
Interview Preparation Tips
Anonymous
I appeared for an interview in Feb 2024.
(4 Questions)
- Q1. Previous experience and technical round
- Q2. Previous roles, customer experience
- Q3. Technical roundabout their products
- Q4. Presentation need to be submitted on 2nd round
Interview Preparation Tips
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Presentation on their product
I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.
(1 Question)
- Q1. Onboarding specialist need training. Without that they expect us to explain there product and setting for there clients
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. Explain anyone feature of amazon
- Ans.
Amazon Prime - free shipping, streaming, and more
Amazon Prime offers free two-day shipping on eligible items
Prime members also have access to streaming of movies, TV shows, and music
Additional benefits include early access to select lightning deals and free e-books
Prime Wardrobe allows members to try on clothing before purchasing
- Q2. Take anyone product from freshworks and explain features of it
- Ans.
Freshdesk - Customer Support Software
Omnichannel support for email, phone, chat, social media
Automated ticket routing and prioritization
Knowledge base for self-service support
SLA management and reporting
Integrations with other tools like CRM and project management
Mobile app for agents and customers
- Q3. Be specific about your answer and stay confident
Skills evaluated in this interview
I applied via LinkedIn and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Consider a situation, where the customer has asked for a feature that is not available in the product during the proof of concept or evaluation period. How can you address this situation better?
- Ans.
Addressing customer feature requests during evaluation requires clear communication and proactive solutions.
Acknowledge the request: Thank the customer for their feedback and validate their need for the feature.
Provide context: Explain why the feature is not currently available and share any relevant timelines for potential development.
Offer alternatives: Suggest existing features that may meet their needs or workaroun...
- Q2. Please share your experience about the customer engagement products you have worked in the past and rate them in an order. State your opinion on why these products are successful or not successful.
- Ans.
I have worked with various customer engagement products, ranking their effectiveness based on user experience and engagement metrics.
1. Salesforce Service Cloud - Highly successful due to its comprehensive CRM capabilities and seamless integration with other tools.
2. HubSpot - Effective for inbound marketing and customer engagement, offering user-friendly interfaces and automation features.
3. Zendesk - Successful for c...
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Please share your experience working on some leading customer engagement products and rate them from 1 to 5. State your opinion on why these products were successful or unsuccessful.
- Ans.
Experience with customer engagement products highlights their effectiveness in enhancing user interaction and satisfaction.
Salesforce Service Cloud - 5: Excellent integration and customization options, leading to improved customer service.
Zendesk - 4: User-friendly interface and strong ticketing system, but can be pricey for small businesses.
HubSpot - 5: Comprehensive tools for marketing and customer engagement, foster...
- Q2. Consider the situation where you have one critical customer requirement which is a road blocker for them to go live. This was not identified during sales or evaluation period. Please provide key pointers t...
- Ans.
Identify the root cause and work with the customer to find a solution.
Gather all necessary information about the requirement and the impact on the customer's business.
Identify the root cause of the issue and determine if it can be resolved within the current system.
If the issue cannot be resolved within the current system, work with the customer to find a workaround or alternative solution.
Communicate regularly with th...
Interview Preparation Tips
A product company will review the requirement and its feasibility before conveying it to the customer. And, this is not going to happen right after your interview process. So, keeping all this in mind will leave a positive impression to the hiring team as well.
Top trending discussions
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Interview Preparation Tips
Experience: They asked to write 2 codes on recursion. Then some questions on resume. I asked them about the job profile and after knowing that they were hiring candidates for frontend programming, about which they didn’t mention in JAF. I told them that I was not interested in frontend development. And didn’t even answer any question after that. Unfortunately, I was selected.
General Tips: Plan your schedule judiciously keeping your capacity in mind. There is no point of making ideal plans and then not able to do even 50% of it.
Don’t get into unnecessary arguments or debate with people.
Don’t think about what others are doing. Focus on your preparation.
How you carry yourself matters. So, make sure you portray yourself in the way you want the other person to perceive you.
Be selective while applying for companies.
College Name: IIT Kanpur
The questions were good and conceptual based.
English was also asked in the first round
paragraph questions were also there
(1 Question)
- Q1. Was given a case study to solve
Interview Preparation Tips
Chandan Kumar
Selected
I applied via Walk-in and was interviewed before Dec 2023. There was 1 interview round.
Essay writing to check english.
Interview Preparation Tips
Freshworks Interview FAQs
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Overall Interview Experience Rating
based on 4 interview experiences
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Freshworks Onboarding Specialist Reviews and Ratings
based on 2 reviews
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