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Freshworks Onboarding Specialist Interview Questions and Answers
Freshworks Onboarding Specialist Interview Experiences
7 interviews found
Prawin Kamashi
Selected
I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Have you faced any irated customer in your experience and how did you handle them?
- Ans.
Yes, I have faced irate customers before and have successfully de-escalated the situation.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or alternative to resolve the issue
(2 Questions)
- Q1. Product specific questions
- Q2. Questions about features of the product.
Interview Preparation Tips
Anonymous
I was interviewed in Feb 2024.
(4 Questions)
- Q1. Previous experience and technical round
- Q2. Previous roles, customer experience
- Q3. Technical roundabout their products
- Q4. Presentation need to be submitted on 2nd round
Interview Preparation Tips
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Presentation on their product
I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.
(1 Question)
- Q1. Onboarding specialist need training. Without that they expect us to explain there product and setting for there clients
Interview Preparation Tips
Freshworks interview questions for designations
Interview Questionnaire
3 Questions
- Q1. Explain anyone feature of amazon
- Ans.
Amazon Prime - free shipping, streaming, and more
Amazon Prime offers free two-day shipping on eligible items
Prime members also have access to streaming of movies, TV shows, and music
Additional benefits include early access to select lightning deals and free e-books
Prime Wardrobe allows members to try on clothing before purchasing
- Q2. Take anyone product from freshworks and explain features of it
- Ans.
Freshdesk - Customer Support Software
Omnichannel support for email, phone, chat, social media
Automated ticket routing and prioritization
Knowledge base for self-service support
SLA management and reporting
Integrations with other tools like CRM and project management
Mobile app for agents and customers
- Q3. Be specific about your answer and stay confident
Skills evaluated in this interview
I applied via LinkedIn and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Please share your experience working on some leading customer engagement products and rate them from 1 to 5. State your opinion on why these products were successful or unsuccessful.
- Q2. Consider the situation where you have one critical customer requirement which is a road blocker for them to go live. This was not identified during sales or evaluation period. Please provide key pointers t...
- Ans.
Identify the root cause and work with the customer to find a solution.
Gather all necessary information about the requirement and the impact on the customer's business.
Identify the root cause of the issue and determine if it can be resolved within the current system.
If the issue cannot be resolved within the current system, work with the customer to find a workaround or alternative solution.
Communicate regularly with th...
Interview Preparation Tips
A product company will review the requirement and its feasibility before conveying it to the customer. And, this is not going to happen right after your interview process. So, keeping all this in mind will leave a positive impression to the hiring team as well.
I applied via LinkedIn and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Consider a situation, where the customer has asked for a feature that is not available in the product during the proof of concept or evaluation period. How can you address this situation better?
- Q2. Please share your experience about the customer engagement products you have worked in the past and rate them in an order. State your opinion on why these products are successful or not successful.
Interview Preparation Tips
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Freshworks Onboarding Specialist Interview Process
based on 4 interviews in last 1 year
1 Interview rounds
- One-on-one Round
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Freshworks Onboarding Specialist Reviews and Ratings
based on 2 reviews
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