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Freshworks

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3.5

based on 699 Reviews

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Freshworks Product Specialist Reviews

Updated 13 Feb, 2025

Overall Rating

3.3/5

based on 15 reviews

Rating distribution

6 (40.0%)

3 (20.0%)

0 (0%)

3 (20.0%)

Category Ratings

3.6

Salary

3.3

Skill development

3.2

Work-life balance

3.0

Company culture

2.9

Work satisfaction

2.7

Job security

2.5

Promotions

What employees say about Freshworks?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

90% employees reported

Strict (9am - 6pm)

23% employees reported

No travel

70% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

7 reviews

2.8

Rated by Men

6 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

15 reviews found

Sort by: Popular

Product Specialist in Chennai

Full Time

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Nov 2024

Likes

Free Food

Salary - Good

Dislikes

No job security. They recently fired 660 employees- that's 13 per cent of the Total workforce even though the company made an annual profit higher than the previous year. Even though I was not affected, I feel embarassed that the higher management shows a lot of greed and being inconsiderate towards employees who work day and night to provide high values and top service to the clients.

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Product Specialist in Hyderabad / Secunderabad

Full Time

IT Network Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Feb 2025

Dislikes

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

What people are saying about Freshworks

View All

Request for Job Referral or Guidance

Hi , I hope you're doing well! I am fresher , and I am a 2024 BE(CSE) graduate currently looking for an entry-level position. I am skilled in Python, ... read more

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Product Specialist in Chennai

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 02 Dec 2024

Likes

Excellent workspace and culture. Work life balance is well organized. Approachable and casual ambience

Salary - Good
Skill development - Good
Work-life balance - Good

Dislikes

Changed a lot in recent times.

Job security - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Product Specialist in Chennai

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 04 Oct 2024

Likes

Culture

Salary - Excellent
Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Appraisal cycle has changed and no proper hikes

Promotions - Poor

Product Specialist in Chennai

Full Time

Product Management - Technology Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 May 2024

Likes

free food and many pros are there

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

no dislikes i noticed in that company

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Product Specialist in Chennai

Full Time

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 03 Jun 2023

Likes

-FREE FOOD -COMPANY CULTURE RETAINED IN SOME TEAMS -LAVISH OFFICE IN CHENNAI WITH --------GOOD FACILITIES LIKE CAB, HIGH END LAPTOPS PROVIDED TO WORK KIKE SURFACE OR MAC LAPTOP -Some flexibility

Dislikes

FRESHWORKS IS NOT FRESHWORKS ANYMORE -NO JOB SECURITY (ANYTIME LAYOFFS) -MICROMANAGEMENTS -HIGH WORKLOAD WITH LIMITED RESOURCES -FREQUENT PROCESS CHANGES DUE TO EXTERNAL INFLUNCES AND INVESTERS -NO PROPER LEADERSHIP -LOW TO NO HIKES AND APPRAISALS -FAVOURISMS AND POLITICS

Job security - Poor
Promotions - Poor

Work Details

Work policy: Says 3 days per week but expects all 5 days at office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Product Specialist in Chennai

Full Time

Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 27 Sep 2023

Likes

Nothing. No proper leadership

Work-life balance - Good

Dislikes

Everything.

Promotions - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Freshworks.

Product Specialist in Bangalore / Bengaluru

Full Time

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 26 Apr 2023

Likes

It was a good experience in terms of work life balance and learning and development

Skill development - Good
Job security - Good

Dislikes

Politics against people working outside chennai. Favouritism They do not pay the FNF settlement and will deduct your leave balance pay saying based on baseless excuses

Promotions - Poor
Company culture - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Product Specialist in Chennai

Full Time

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 04 Jul 2023

Likes

good company to start your carrier

Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Promotions

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Product Specialist in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 May 2023

Likes

Culture

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Hike is not great

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Product Specialist in Chennai

Full Time

Customer support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

2.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 22 Jun 2023

Likes

Work culture

Salary - Excellent
Job security - Good
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

No scope for skill development

Skill development - Poor
Work satisfaction - Poor

Product Specialist in Coimbatore

GTM Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Apr 2022

Likes

culture, people, employee benefits

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NIL

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Product Specialist in Chennai

GTM Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Mar 2022

Likes

Culture, people , work life balance,employee friendly

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Product Specialist in Chennai

Full Time

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Dec 2023

Likes

Nothing

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

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Freshworks Product Specialist Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 15 Freshworks reviews submitted by Freshworks employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Freshworks is the right company for you. 90% of employees reported ...Read more