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Freshworks Customer Success Manager Interview Questions and Answers
3 interviews found
Anonymous
Selected
I applied via Referral and was interviewed in Mar 2024.
2 Interview Rounds
HR Round (1 Question)
- Q1. About your current role and about Freshworks Add Answer
One-on-one Round (4 Questions)
- Q1. About current job, highlights, customer wins Add Answer
- Q2. Describe your current KPIs Add Answer
- Q3. Customer base managed Add Answer
- Q4. Arr of those accounts View Answers (1)
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Feb 2023.
1 Interview Round
HR Round (1 Question)
- Q1. Tell me about yourself Add Answer
I applied via Company Website and was interviewed before May 2021.
3 Interview Rounds
Technical Round (1 Question)
- Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer Add Answer
Assignment Round
Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session
HR Round (1 Question)
- Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc Add Answer
Interview Preparation Tips
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation
Interview questions from similar companies
Sai Rakesh
1 Interview Round
One-on-one Round (1 Question)
- Q1. The questions are based on CV/ past work Add Answer
Selected
I applied via AmbitionBox and was interviewed before Sep 2022.
4 Interview Rounds
Resume Shortlist Round
One-on-one Round (1 Question)
- Q1. Technically equipped questions Add Answer
Group Discussion Round
Presentation round on various aspects
Assignment Round
It was a case study and basis that i had to prepare and present
Selected
I applied via LinkedIn and was interviewed before Jun 2023.
6 Interview Rounds
Aptitude Test Round
Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning
Case Study Round
Case study on one of the product stratergy
One-on-one Round (2 Questions)
- Q1. 1-1 with 2 Directors Add Answer
- Q2. How will you negotiate for a renewal conversation Add Answer
One-on-one Round (1 Question)
- Q1. 1-1 with 2 VPs Add Answer
Assignment Round
Final behavior assessment
HR Round (1 Question)
- Q1. Salary negotiation Add Answer
Selected
I applied via Referral and was interviewed before Apr 2022.
2 Interview Rounds
Resume Shortlist Round
Round with CSM team Round (2 Questions)
- Q1. CSM KPI, Networking questions, SSL inspection Add Answer
- Q2. Zscaler features and it’s competitors View Answers (1)
Interview Preparation Tips
- Learn basics of networking
Shrikar Kulkarni
I applied via Naukri.com and was interviewed in Feb 2022.
5 Interview Rounds
Aptitude Test Round
Questions on profit loss., speed & time., and basic maths.,
25 questions with negative markings as well
17 needed to pass the test.
Technical Round (2 Questions)
- Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon? View Answers (2)
- Q2. Complete in depth knowledge of current org job role and work done till now View Answers (1)
Technical Round (2 Questions)
- Q1. How do you resolve conflicts with customers View Answers (1)
- Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do? View Answers (1)
One-on-one Round (1 Question)
- Q1. Ok with job role? Shift timings., type of work? View Answers (1)
HR Round (4 Questions)
- Q1. What are your salary expectations? View Answers (1)
- Q2. Share details of your previous job. View Answers (1)
- Q3. Why are you looking for a change? View Answers (1)
- Q4. Tell me about yourself. View Answers (1)
Interview Preparation Tips
Selected
I applied via AmbitionBox and was interviewed before Sep 2022.
4 Interview Rounds
Resume Shortlist Round
One-on-one Round (1 Question)
- Q1. Technically equipped questions Add Answer
Group Discussion Round
Presentation round on various aspects
Assignment Round
It was a case study and basis that i had to prepare and present
1 Interview Round
One-on-one Round (1 Question)
- Q1. The questions are based on CV/ past work Add Answer
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Freshworks Customer Success Manager Reviews and Ratings
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