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Zscaler Softech Customer Success Manager Interview Questions and Answers

Updated 6 Sep 2023

Zscaler Softech Customer Success Manager Interview Experiences

2 interviews found

Customer Success Manager Interview Questions & Answers

user image Sumit Singh Sodhi

posted on 6 Sep 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Technically equipped questions
Round 3 - Group Discussion 

Presentation round on various aspects

Round 4 - Assignment 

It was a case study and basis that i had to prepare and present

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Round with CSM team 

(2 Questions)

  • Q1. CSM KPI, Networking questions, SSL inspection
  • Q2. Zscaler features and it’s competitors
  • Ans. 

    Zscaler is a cloud-based security platform that provides internet security and web filtering solutions.

    • Zscaler offers a range of features such as cloud sandboxing, SSL inspection, and data loss prevention.

    • Its competitors include Cisco Umbrella, Symantec Web Security, and McAfee Web Gateway.

    • Zscaler's cloud-based approach allows for easy scalability and flexibility compared to on-premise solutions.

    • Zscaler also offers a c...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Zscaler Softech Customer Success Manager interview:
  • Learn basics of networking
Interview preparation tips for other job seekers - Do a good research on their services

Skills evaluated in this interview

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage if 2 or 3 or even more tasks spontaneously are ... read more
asked in SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers
asked in ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. The questions are based on CV/ past work
Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 6 interview rounds.

Round 1 - Aptitude Test 

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

Round 2 - Case Study 

Case study on one of the product stratergy

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1-1 with 2 Directors
  • Q2. How will you negotiate for a renewal conversation
Round 4 - One-on-one 

(1 Question)

  • Q1. 1-1 with 2 VPs
Round 5 - Assignment 

Final behavior assessment

Round 6 - HR 

(1 Question)

  • Q1. Salary negotiation

I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

Round 2 - Technical 

(2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
  • Ans. 

    Prioritize tasks based on urgency and importance.

    • Assess the urgency and importance of each task

    • Delegate tasks if possible

    • Create a to-do list and prioritize tasks accordingly

    • Communicate with stakeholders about the new tasks and adjust timelines if necessary

  • Answered by AI
  • Q2. Complete in depth knowledge of current org job role and work done till now
Round 3 - Technical 

(2 Questions)

  • Q1. How do you resolve conflicts with customers
  • Ans. 

    I listen actively, empathize, and offer solutions that align with the customer's needs.

    • Listen actively to the customer's concerns and complaints.

    • Empathize with the customer and acknowledge their feelings.

    • Offer solutions that align with the customer's needs and preferences.

    • Communicate clearly and effectively to ensure mutual understanding.

    • Follow up with the customer to ensure their satisfaction with the resolution.

    • Examp...

  • Answered by AI
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
  • Ans. 

    I would address the situation by communicating with the customer and finding a mutually beneficial solution.

    • Listen to the customer's concerns and understand their perspective.

    • Explain the purpose of the work and how it benefits both the customer and the company.

    • Collaborate with the customer to find a solution that meets their needs while also aligning with the company's goals.

    • If necessary, involve other team members or ...

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
  • Ans. 

    Yes

    • I am okay with the job role and responsibilities of a Customer Success Manager.

    • I am flexible with shift timings and can adapt to different work schedules.

    • I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.

    • I have experience in handling similar responsibilities and have ac...

  • Answered by AI
Round 5 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and expectations of the role.

    • I believe that compensation should be fair and competitive within the industry.

    • I am more focused on finding the right fit and opportunity for growth rather than a specific salary.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I would appreciate learning more about the compensation structu

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Success Manager at XYZ Company.

    • Managed a portfolio of 50+ clients, ensuring their success and satisfaction

    • Developed and implemented customer success strategies to drive adoption and retention

    • Collaborated with cross-functional teams to resolve customer issues and escalations

    • Conducted regular business reviews to identify opportunities for growth and upselling

    • Provided training and onboarding support...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Looking for new challenges and growth opportunities.

    • Seeking a more challenging role that allows me to utilize my skills and experience.

    • Interested in expanding my knowledge and expertise in customer success management.

    • Looking for a company with a strong focus on customer satisfaction and success.

    • Want to work in a dynamic and innovative environment that encourages professional growth.

    • Desire to contribute to the success o...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a highly motivated and customer-focused professional with a strong background in customer success management.

    • Experienced in building and maintaining strong relationships with clients

    • Skilled in identifying customer needs and providing effective solutions

    • Proficient in managing customer accounts and ensuring their success

    • Excellent communication and interpersonal skills

    • Proven track record of achieving customer satisfa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. The questions are based on CV/ past work
Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 6 interview rounds.

Round 1 - Aptitude Test 

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

Round 2 - Case Study 

Case study on one of the product stratergy

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1-1 with 2 Directors
  • Q2. How will you negotiate for a renewal conversation
Round 4 - One-on-one 

(1 Question)

  • Q1. 1-1 with 2 VPs
Round 5 - Assignment 

Final behavior assessment

Round 6 - HR 

(1 Question)

  • Q1. Salary negotiation

I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

Round 2 - Technical 

(2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
  • Ans. 

    Prioritize tasks based on urgency and importance.

    • Assess the urgency and importance of each task

    • Delegate tasks if possible

    • Create a to-do list and prioritize tasks accordingly

    • Communicate with stakeholders about the new tasks and adjust timelines if necessary

  • Answered by AI
  • Q2. Complete in depth knowledge of current org job role and work done till now
Round 3 - Technical 

(2 Questions)

  • Q1. How do you resolve conflicts with customers
  • Ans. 

    I listen actively, empathize, and offer solutions that align with the customer's needs.

    • Listen actively to the customer's concerns and complaints.

    • Empathize with the customer and acknowledge their feelings.

    • Offer solutions that align with the customer's needs and preferences.

    • Communicate clearly and effectively to ensure mutual understanding.

    • Follow up with the customer to ensure their satisfaction with the resolution.

    • Examp...

  • Answered by AI
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
  • Ans. 

    I would address the situation by communicating with the customer and finding a mutually beneficial solution.

    • Listen to the customer's concerns and understand their perspective.

    • Explain the purpose of the work and how it benefits both the customer and the company.

    • Collaborate with the customer to find a solution that meets their needs while also aligning with the company's goals.

    • If necessary, involve other team members or ...

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
  • Ans. 

    Yes

    • I am okay with the job role and responsibilities of a Customer Success Manager.

    • I am flexible with shift timings and can adapt to different work schedules.

    • I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.

    • I have experience in handling similar responsibilities and have ac...

  • Answered by AI
Round 5 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and expectations of the role.

    • I believe that compensation should be fair and competitive within the industry.

    • I am more focused on finding the right fit and opportunity for growth rather than a specific salary.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I would appreciate learning more about the compensation structu

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Success Manager at XYZ Company.

    • Managed a portfolio of 50+ clients, ensuring their success and satisfaction

    • Developed and implemented customer success strategies to drive adoption and retention

    • Collaborated with cross-functional teams to resolve customer issues and escalations

    • Conducted regular business reviews to identify opportunities for growth and upselling

    • Provided training and onboarding support...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Looking for new challenges and growth opportunities.

    • Seeking a more challenging role that allows me to utilize my skills and experience.

    • Interested in expanding my knowledge and expertise in customer success management.

    • Looking for a company with a strong focus on customer satisfaction and success.

    • Want to work in a dynamic and innovative environment that encourages professional growth.

    • Desire to contribute to the success o...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a highly motivated and customer-focused professional with a strong background in customer success management.

    • Experienced in building and maintaining strong relationships with clients

    • Skilled in identifying customer needs and providing effective solutions

    • Proficient in managing customer accounts and ensuring their success

    • Excellent communication and interpersonal skills

    • Proven track record of achieving customer satisfa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself. They'll ask you for a brief intro.
  • Q2. What do you know about Customer Success?
  • Ans. 

    Customer Success is the process of ensuring customers achieve their desired outcomes while using a product or service.

    • Customer Success involves building strong relationships with customers

    • It focuses on understanding customer needs and providing solutions to meet those needs

    • It involves proactive communication and support to ensure customer satisfaction

    • Customer Success is measured by customer retention, expansion, and ad...

  • Answered by AI
  • Q3. What are the KPIs in your current role?

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask for a 30-40% hike. Easy. Sprinklr is a good paymaster.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Give me a walkthrough of your career journey

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and speak the best way

Zscaler Softech Interview FAQs

How many rounds are there in Zscaler Softech Customer Success Manager interview?
Zscaler Softech interview process usually has 3 rounds. The most common rounds in the Zscaler Softech interview process are Resume Shortlist, One-on-one Round and Group Discussion.
How to prepare for Zscaler Softech Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zscaler Softech. The most common topics and skills that interviewers at Zscaler Softech expect are Product Management, Presales, Web Technologies, Account Management and Networking.
What are the top questions asked in Zscaler Softech Customer Success Manager interview?

Some of the top questions asked at the Zscaler Softech Customer Success Manager interview -

  1. Zscaler features and it’s competit...read more
  2. CSM KPI, Networking questions, SSL inspect...read more
  3. Technically equipped questi...read more

Tell us how to improve this page.

Zscaler Softech Customer Success Manager Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Zscaler Softech Customer Success Manager Salary
based on 46 salaries
₹8.2 L/yr - ₹25.5 L/yr
29% more than the average Customer Success Manager Salary in India
View more details

Zscaler Softech Customer Success Manager Reviews and Ratings

based on 8 reviews

3.3/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.2

Salary

2.2

Job security

2.6

Company culture

2.7

Promotions

3.2

Work satisfaction

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