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Zscaler Softech Customer Success Manager Interview Questions and Answers

Updated 6 Sep 2023

Zscaler Softech Customer Success Manager Interview Experiences

2 interviews found

Customer Success Manager Interview Questions & Answers

user image Sumit Singh Sodhi

posted on 6 Sep 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Technically equipped questions
Round 3 - Group Discussion 

Presentation round on various aspects

Round 4 - Assignment 

It was a case study and basis that i had to prepare and present

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Round with CSM team 

(2 Questions)

  • Q1. CSM KPI, Networking questions, SSL inspection
  • Q2. Zscaler features and it’s competitors
  • Ans. 

    Zscaler is a cloud-based security platform that provides internet security and web filtering solutions.

    • Zscaler offers a range of features such as cloud sandboxing, SSL inspection, and data loss prevention.

    • Its competitors include Cisco Umbrella, Symantec Web Security, and McAfee Web Gateway.

    • Zscaler's cloud-based approach allows for easy scalability and flexibility compared to on-premise solutions.

    • Zscaler also offers a c...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Zscaler Softech Customer Success Manager interview:
  • Learn basics of networking
Interview preparation tips for other job seekers - Do a good research on their services

Skills evaluated in this interview

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage if 2 or 3 or even more tasks spontaneously are ... read more
asked in SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers
asked in ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more

Interview questions from similar companies

I applied via Naukri.com and was interviewed in May 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. How MVC works for data flow?
  • Ans. 

    MVC separates data flow into three components: Model, View, and Controller.

    • Model represents data and business logic

    • View displays data to the user

    • Controller handles user input and updates the model and view accordingly

    • Data flows from the model to the view through the controller

    • Changes in the view are communicated to the controller, which updates the model and view

  • Answered by AI
  • Q2. What are mvc layers
  • Ans. 

    MVC stands for Model-View-Controller. It is a software design pattern that separates an application into three interconnected components.

    • Model: Represents the data and business logic of the application

    • View: Displays the data to the user and handles user input

    • Controller: Acts as an intermediary between the Model and View, handling user input and updating the Model and View accordingly

  • Answered by AI
  • Q3. Get and post methods
  • Q4. Servlet life cycle

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your homework for string data structures problems

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions on java8
  • Q2. Questions on multithreading
  • Q3. Questions on exception handling

Interview Preparation Tips

Interview preparation tips for other job seekers - First round was a coding round where interviewer asked questions randomly and were asked to optimise our code. Next round was a technical round where everyone needs to be thorough with their technical skills

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. A c++ written round. It contains good questions on c++ related to exception handling, virtual table concepts, smart_ptrs , etc ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared with your project.
Have decent but not great knowledge knowledge in DS/Algos
Know basics of system design.
Be good in your programming language.

I applied via Naukri.com and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basic Oracle Architecture, RAC Setup, Golden Gate Troubleshooting, Data Guard recover, RMAN restoration

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on Day to Day activities and Oracle architecture

I applied via Campus Placement and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Math and verbal round .

Round 3 - Group Discussion 

General topics to speak

Round 4 - Technical 

(1 Question)

  • Q1. Duplicates in array College Projects Hashmap implementation
  • Ans. 

    Implement a function to find duplicates in an array of strings using Hashmap.

    • Create a Hashmap to store the frequency of each string in the array

    • Iterate through the array and check if the frequency of any string is greater than 1

    • If yes, add it to the list of duplicates

    • Return the list of duplicates

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer what you know, be genuine and honest

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. Oops programming,SQL server Database

I appeared for an interview before May 2021.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic data structure question with your project work

Interview Preparation Tips

Interview preparation tips for other job seekers - should have command in data structure

I appeared for an interview in Aug 2017.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
  • Ans. 

    I am a passionate software developer with experience in Java, Python, and web development.

    • Experienced in Java, Python, and web development

    • Passionate about coding and problem-solving

    • Strong communication and teamwork skills

    • Always eager to learn and adapt to new technologies

  • Answered by AI
  • Q2. Questions on data structures
  • Q3. Questions on algorithms

Interview Preparation Tips

Round: Technical + HR Interview
Experience: it took half-an-hour

Skills: Technical Skill, Technical Analysis, Speaking Skills
College Name: NIT Bhopal

Zscaler Softech Interview FAQs

How many rounds are there in Zscaler Softech Customer Success Manager interview?
Zscaler Softech interview process usually has 3 rounds. The most common rounds in the Zscaler Softech interview process are Resume Shortlist, One-on-one Round and Group Discussion.
How to prepare for Zscaler Softech Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zscaler Softech. The most common topics and skills that interviewers at Zscaler Softech expect are Product Management, Presales, Web Technologies, Account Management and Networking.
What are the top questions asked in Zscaler Softech Customer Success Manager interview?

Some of the top questions asked at the Zscaler Softech Customer Success Manager interview -

  1. Zscaler features and it’s competit...read more
  2. CSM KPI, Networking questions, SSL inspect...read more
  3. Technically equipped questi...read more

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Zscaler Softech Customer Success Manager Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Zscaler Softech Customer Success Manager Salary
based on 46 salaries
₹8.3 L/yr - ₹25.5 L/yr
28% more than the average Customer Success Manager Salary in India
View more details

Zscaler Softech Customer Success Manager Reviews and Ratings

based on 8 reviews

3.3/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.2

Salary

2.2

Job security

2.6

Company culture

2.7

Promotions

3.2

Work satisfaction

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