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Freshworks

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3.5

based on 655 Reviews

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Freshworks Customer Success Manager Interview Questions and Answers for Experienced

Updated 22 May 2022

1 interview found

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Customer Success Manager Interview Questions

user image Anonymous

posted on 22 May 2022

I applied via Company Website and was interviewed before May 2021.

3 Interview Rounds

1

Technical Round (1 Question)

  • Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
    Add Answer
2

Assignment Round

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

3

HR Round (1 Question)

  • Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation

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Salary Discussions, Hike & Promotions
2w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Interview questions from similar companies

Customer Success Manager Interview Questions

SPRINKLR user image Anonymous

posted on 1 Jun 2024

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via LinkedIn and was interviewed before Jun 2023.

6 Interview Rounds

1

Aptitude Test Round

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

2

Case Study Round

Case study on one of the product stratergy

3

One-on-one Round (2 Questions)

  • Q1. 1-1 with 2 Directors
    Add Answer
  • Q2. How will you negotiate for a renewal conversation
    Add Answer
4

One-on-one Round (1 Question)

  • Q1. 1-1 with 2 VPs
    Add Answer
5

Assignment Round

Final behavior assessment

6

HR Round (1 Question)

  • Q1. Salary negotiation
    Add Answer

Useful Resources

Customer Success Manager Interview Questions

Zscaler Softech user image Sumit Singh Sodhi

posted on 6 Sep 2023

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via AmbitionBox and was interviewed before Sep 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Technically equipped questions
    Add Answer
3

Group Discussion Round

Presentation round on various aspects

4

Assignment Round

It was a case study and basis that i had to prepare and present

Useful Resources

Customer Success Manager Interview Questions

SPRINKLR user image Anonymous

posted on 1 Jun 2024

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via LinkedIn and was interviewed before Jun 2023.

6 Interview Rounds

1

Aptitude Test Round

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

2

Case Study Round

Case study on one of the product stratergy

3

One-on-one Round (2 Questions)

  • Q1. 1-1 with 2 Directors
    Add Answer
  • Q2. How will you negotiate for a renewal conversation
    Add Answer
4

One-on-one Round (1 Question)

  • Q1. 1-1 with 2 VPs
    Add Answer
5

Assignment Round

Final behavior assessment

6

HR Round (1 Question)

  • Q1. Salary negotiation
    Add Answer

Useful Resources

Customer Success Manager Interview Questions

Zscaler Softech user image Sumit Singh Sodhi

posted on 6 Sep 2023

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via AmbitionBox and was interviewed before Sep 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Technically equipped questions
    Add Answer
3

Group Discussion Round

Presentation round on various aspects

4

Assignment Round

It was a case study and basis that i had to prepare and present

Useful Resources

More about working at Freshworks

Freshworks Interview FAQs

How many rounds are there in Freshworks Customer Success Manager interview for experienced candidates?
Freshworks interview process for experienced candidates usually has 3 rounds. The most common rounds in the Freshworks interview process for experienced candidates are Technical, Assignment and HR.
How to prepare for Freshworks Customer Success Manager interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are Account Management, Analytical, CRM, Continuous Improvement and Customer Engagement.
What are the top questions asked in Freshworks Customer Success Manager interview for experienced candidates?

Some of the top questions asked at the Freshworks Customer Success Manager interview for experienced candidates -

  1. Arr of those accou...read more
  2. Customer base mana...read more

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Freshworks Customer Success Manager Salary
based on 51 salaries
₹6.8 L/yr - ₹21 L/yr
At par with the average Customer Success Manager Salary in India
View more details

Freshworks Customer Success Manager Reviews and Ratings

based on 9 reviews

3.4/5

Rating in categories

2.6

Skill development

3.9

Work-Life balance

2.8

Salary & Benefits

3.1

Job Security

3.5

Company culture

2.7

Promotions/Appraisal

3.3

Work Satisfaction

Explore 9 Reviews and Ratings
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