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Salesforce Support Engineer Interview Questions, Process, and Tips
Top Salesforce Support Engineer Interview Questions and Answers
- Q1. How to handle escalations/ your approach to solve any issues/ why do you want to join support when already you are working on development
- Q2. Write a SOQL query Accounts and it's related contact.
- Q3. Apex trigger with best practices
Salesforce Support Engineer Interview Experiences
5 interviews found
I applied via Naukri.com and was interviewed in Jan 2023. There were 2 interview rounds.
(6 Questions)
- Q1. Apex class, integration, authentication, asynchronous, synchronous, VF page,
- Q2. Write a SOQL query Accounts and it's related contact.
- Ans.
SOQL query to retrieve Accounts and their related Contacts.
Use the relationship field 'Contacts' on the Account object to retrieve related contacts.
Use the SELECT statement to specify the fields to retrieve.
Use the WHERE clause to filter the results based on specific criteria.
Example: SELECT Id, Name, (SELECT Id, Name FROM Contacts) FROM Account WHERE Industry = 'Technology'
- Q3. Apex trigger with best practices
- Ans.
Best practices for writing Apex triggers
Use trigger handler pattern to separate logic from trigger
Avoid SOQL queries and DML statements inside loops
Bulkify triggers to handle multiple records efficiently
Use trigger context variables to access old and new record data
Write test classes to achieve code coverage
- Q4. Lightning LWC in deep, Flow Record triggered, scheduled trigger, time based trigger,
- Q5. All topic with example and explanation
- Q6. Communities in depth
- Ans.
Communities are groups of people with shared interests or goals who come together to support each other and achieve their objectives.
Communities can be based on various factors such as location, profession, hobbies, religion, etc.
They provide a platform for individuals to connect, share knowledge and experiences, and collaborate on projects.
Online communities have become increasingly popular with the rise of social med...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 5 interview rounds.
Interview Questionnaire
7 Questions
- Q1. In java, oops concepts with real time examples, collections and concepts, inheritance in real time with polymorphism examples.
- Q2. Java programs like, factorial of number, prime number, with different executions in online compilers
- Q3. In Sql: all joins, constraints, qstns on tables joining and retrieving data from tables.
- Q4. Basic Sql qstns with detailed explanation
- Q5. Qstns on os and application mainantance
- Q6. Production Support related questions
- Q7. In managerial, it's general talk where our manager takes the same.. For my case he is cool and good interactive session..
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Record triggered flow, SOQL queries, managed/unmanaged package
(1 Question)
- Q1. How to handle escalations/ your approach to solve any issues/ why do you want to join support when already you are working on development
- Ans.
Handling escalations and approach to issue resolution in support as a developer
I understand the importance of timely resolution of issues and the impact it has on customer satisfaction
My approach is to first gather all necessary information and analyze the root cause of the issue
I then prioritize the issue based on its severity and impact on the customer
I communicate effectively with the customer and keep them updated ...
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Basic questions on java, oops, Sql, joins, tools and technology which you have mentioned in your resume and simple coding question to check your syntax
Interview Preparation Tips
Salesforce interview questions for designations
I applied via Recruitment Consultant and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Batch methods, Query locator, asynchronous method, connected app, types of API, write few logic in Apex, Triggers, context variables, Deployment process, how to handle any critical Production defect, day t...
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Interview questions from similar companies
Mail content writing based on diffferent cases
(2 Questions)
- Q1. Product demo in depth
- Q2. Product presentation
Mohd sadiq
(2 Questions)
- Q1. What is SQL query
- Ans.
SQL query is a command used to retrieve, insert, update, or delete data in a database.
SQL query is written in Structured Query Language.
It can be used to retrieve specific data from a database table.
Examples of SQL queries include SELECT, INSERT, UPDATE, and DELETE.
SQL queries can also be used to join multiple tables together to retrieve related data.
- Q2. What is HTTP protocol
- Ans.
HTTP protocol is a set of rules for transferring data over the internet.
HTTP stands for Hypertext Transfer Protocol
It is the foundation of data communication on the World Wide Web
HTTP uses a client-server model where a client makes a request to a server and the server responds with the requested data
It operates on top of the TCP/IP protocol
HTTP requests are made up of methods like GET, POST, PUT, DELETE, etc.
Skills evaluated in this interview
Support Engineer Interview Questions & Answers
Automatic Data Processing (ADP)
Anonymous
posted on 25 Aug 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 4 interview rounds.
30% Aptitude 60% Technical
(1 Question)
- Q1. Mostly questions were from Database MySQL and Excel
(1 Question)
- Q1. Why would you like to join this company?
Support Engineer Interview Questions & Answers
Microsoft Corporation
Anonymous
posted on 19 Mar 2024
I applied via Company Website and was interviewed in Sep 2023. There was 1 interview round.
Bi technical questions
Interview Preparation Tips
Support Engineer Interview Questions & Answers
Microsoft Corporation
Anonymous
posted on 12 May 2024
Selected
I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. What are the different types of backup strategies?
- Ans.
Different types of backup strategies include full backup, incremental backup, differential backup, and mirror backup.
Full backup: A complete backup of all data and files.
Incremental backup: Backs up only the data that has changed since the last backup.
Differential backup: Backs up all changes since the last full backup.
Mirror backup: An exact copy of the data is created in real-time.
- Q2. Incremental, differential, synthetic full, Active full
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Skills evaluated in this interview
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Salesforce Support Engineer Interview Process
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Salesforce Support Engineer Reviews and Ratings
based on 11 reviews
Rating in categories
|
Technical Support Engineer
857
salaries
|  ₹12 L/yr - ₹24 L/yr |
|
Technical Consultant
304
salaries
| ₹13.8 L/yr - ₹30 L/yr |
|
Member Technical Staff
274
salaries
| ₹18.8 L/yr - ₹55 L/yr |
|
Salesforce Developer
234
salaries
| ₹7.1 L/yr - ₹27 L/yr |
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Senior Member of Technical Staff
232
salaries
| ₹27 L/yr - ₹100.4 L/yr |
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