How to handle escalations/ your approach to solve any issues/ why do you want to join support when already you are working on development

Question

Accepted Answer

Handling escalations and approach to issue resolution in support as a developer

I understand the importance of timely resolution of issues and the impact it has on customer satisfaction
My approach is to first gather all necessary information and analyze the root cause of the issue
I then prioritize the issue based on its severity and impact on the customer
I communicate effectively with the customer and keep them updated on the progress of the resolution
If necessary, I escalate the issue to higher levels of support or development teams
I want to join support to gain a better understanding of customer needs and improve my communication and problem-solving skills

Accepted Answer

Working in support in a product based company gives yu many advantages. Yu can collaborate with product team and even aim to move to development. Yu will know about the recent product related changes and work on preview features

How to handle escalations/ your approach to solve any issues/ why do you want to join support when already you are working on development

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