Zoho Support Engineer Interview Questions and Answers

Q1. Apex class, integration, authentication, asynchronous, synchronous, VF page,
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Q2. Write a SOQL query Accounts and it's related contact.
Ans. 
SOQL query to retrieve Accounts and their related Contacts.
• Use the relationship field 'Contacts' on the Account object to retrieve related contacts.

• Use the SELECT statement to specify the fields to retrieve.

• Use the WHERE clause to filter the results based on specific criteria.

• Example: SELECT Id, Name, (SELECT Id, Name FROM Contacts) FROM Account WHERE Industry = 'Technology'
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Q3. Apex trigger with best practices
Ans. 
Best practices for writing Apex triggers
• Use trigger handler pattern to separate logic from trigger

• Avoid SOQL queries and DML statements inside loops

• Bulkify triggers to handle multiple records efficiently

• Use trigger context variables to access old and new record data

• Write test classes to achieve code coverage
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Q4. Lightning LWC in deep, Flow Record triggered, scheduled trigger, time based trigger,
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Q5. All topic with example and explanation
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Q6. Communities in depth
Ans. 
Communities are groups of people with shared interests or goals who come together to support each other and achieve their objectives.
• Communities can be based on various factors such as location, profession, hobbies, religion, etc.

• They provide a platform for individuals to connect, share knowledge and experiences, and collaborate on projects.

• Online communities have become increasingly popular with the rise of social med...read more
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30% Aptitude 60% Technical

Q1. Mostly questions were from Database MySQL and Excel
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Q1. Why would you like to join this company?
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Bi technical questions

Q1. What are the different types of backup strategies?
Ans. 
Different types of backup strategies include full backup, incremental backup, differential backup, and mirror backup.
• Full backup: A complete backup of all data and files.

• Incremental backup: Backs up only the data that has changed since the last backup.

• Differential backup: Backs up all changes since the last full backup.

• Mirror backup: An exact copy of the data is created in real-time.
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Q2. Incremental, differential, synthetic full, Active full
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Q1. Record triggered flow, SOQL queries, managed/unmanaged package
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Q1. How to handle escalations/ your approach to solve any issues/ why do you want to join support when already you are working on development
Ans. 
Handling escalations and approach to issue resolution in support as a developer
• I understand the importance of timely resolution of issues and the impact it has on customer satisfaction

• My approach is to first gather all necessary information and analyze the root cause of the issue

• I then prioritize the issue based on its severity and impact on the customer

• I communicate effectively with the customer and keep them updated ...read more
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Q1. How do you create a VM
Ans. 
Creating a VM involves selecting a virtualization platform, configuring settings, and installing an operating system.
• Select a virtualization platform such as VMware, Hyper-V, or VirtualBox

• Configure settings such as CPU, memory, storage, and network

• Install an operating system on the VM, either from an ISO file or a network source
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Q2. Types of storage replication
Ans. 
Types of storage replication include synchronous, asynchronous, and snapshot-based replication.
• Synchronous replication ensures data is mirrored in real-time between primary and secondary storage systems.

• Asynchronous replication allows for a delay in data transfer between primary and secondary storage systems.

• Snapshot-based replication captures a point-in-time copy of data for replication purposes.

• Examples: EMC SRDF for...read more
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Q1. Types of disks in azure
Ans. 
There are different types of disks in Azure, including managed disks, unmanaged disks, premium disks, and standard disks.
• Managed disks are the recommended disk type in Azure, offering high availability and durability.

• Unmanaged disks require you to manage the storage accounts yourself.

• Premium disks provide high-performance SSD storage for I/O intensive workloads.

• Standard disks offer cost-effective HDD storage for genera
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Q2. What is planned maintenance
Ans. 
Planned maintenance is scheduled maintenance performed on equipment or systems to prevent unexpected breakdowns.
• Scheduled maintenance to prevent unexpected breakdowns

• Regularly performed on equipment or systems

• Helps to ensure optimal performance and longevity

• Examples: changing oil in a car every 5,000 miles, updating software on a computer monthly
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Q1. Why do you want to join Microsoft?
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Q2. Give an example of criticism that changed your life
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Q1. One good thing and one bad thing about managerial round
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Q2. Why do you want to join Microsoft
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Q3. Why are you leaving previous organization
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