Salesforce Technical Support Engineer Interview Questions, Process, and Tips

Integration in real life scenario involves combining different systems or components to work together seamlessly.

• Integration of payment gateway with an e-commerce website

• Integration of CRM system with email marketing platform

• Integration of GPS tracking system with fleet management software

Relationships in databases define how entities are related to each other. Types include one-to-one, one-to-many, and many-to-many.

• One-to-one relationship: Each record in one table is related to only one record in another table.

• One-to-many relationship: Each record in one table can be related to multiple records in another table.

• Many-to-many relationship: Multiple records in one table can be related to multiple records ...read more

Profile and permissions set determine the level of access and capabilities a Technical Support Engineer has within a system.

• Profile defines the roles and responsibilities of the Technical Support Engineer within the organization.

• Permissions set specifies what actions the Technical Support Engineer can perform within the system.

• Examples of permissions include read-only access, write access, delete access, etc.

Assignments rule and their types in technical support engineering.

• Assignments rule determines how assignments are made in a system.

• Types of assignments rules include assignment rules based on skills, round robin, load balancing, etc.

• For example, in a technical support team, assignments rule based on skills may assign tickets to agents with specific expertise.

• Round robin assignments rule distributes assignments evenly a...read more

OWD determines the default level of access users have to records in an organization.

• OWD settings control who can view, edit, and delete records in Salesforce

• OWD can be set to private, public read-only, public read/write, or controlled by parent

• OWD can be further customized with sharing rules and manual sharing

• Example: Setting OWD to private means only record owners and users above them in the role hierarchy can access

Workflow and Process Builder are tools in Salesforce that automate business processes without code.

• Workflow is a declarative automation tool that allows you to set up automated rules to perform actions based on certain criteria.

• Process Builder is a more advanced tool that allows you to create more complex processes with multiple criteria and actions.

• Both tools help streamline and automate business processes in Salesfor...read more

Workflow automates simple processes, while Process Builder allows for more complex processes with multiple criteria and actions.

• Workflow is used for automating simple tasks based on criteria and actions.

• Process Builder allows for more complex processes with multiple criteria and actions.

• Workflow is limited in functionality compared to Process Builder.

• Process Builder can update related records, send emails, create recor...read more

Screen flow is user interface driven while record trigger flow is backend logic driven.

• Screen flow is used to create user interfaces for users to interact with, while record trigger flow is used to automate processes and perform actions in the background.

• Screen flow is typically used for creating visual workflows with screens, fields, and buttons, while record trigger flow is used for executing logic based on record ch...read more

MFA is a security process that requires multiple forms of verification to access an account or system.

• MFA combines two or more authentication factors such as passwords, biometrics, security tokens, etc.

• It provides an extra layer of security to prevent unauthorized access.

• Examples of MFA include using a password along with a fingerprint scan or receiving a code on your phone to log in.

• MFA is commonly used in online bank...read more