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Salesforce Technical Support Engineer Interview Questions, Process, and Tips
Updated
27 Oct 2024
Top Salesforce Technical Support Engineer Interview Questions and Answers
- Q1. Admin Questions :- What is Relationships what are types of relationships
- Q2. How you will get contact of account with name starting with abc.
- Q3. What is MFA multifactor authentication ?
44 Salesforce Technical Support Engineer Interview Experiences
109 questions found
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Popular
Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Dec 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Technical Round (10 Questions)
- Q1. Admin Questions :- What is Relationships what are types of relationships View Answers (4)
- Q2. Questions on sharing security , What is OWD ? View Answers (1)
- Q3. What profile and permissions set ? View Answers (1)
- Q4. Assignments rule and their types ? View Answers (2)
- Q5. Sharing security scenario and explain OWD organisation wide default ? View Answers (1)
- Q6. Flow question , How many types of flow explain ? View Answers (1)
- Q7. What is workflow and process builder ? View Answers (1)
- Q8. Difference between workflow and process builder? View Answers (1)
- Q9. Difference between screen flow and record trigger flow ? View Answers (2)
- Q10. What is MFA multifactor authentication ? View Answers (2)
3
Behavioral Round (1 Question)
- Q1. How do you handle pressure. If you get more tha 3-4 tickets at a time, How you deal with conflications , If your colleague not provide correct solution to user ...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Do work hard developement part should be perfect mainly apex .
Skills evaluated in this interview
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Mar 2023.
2 Interview Rounds
1
Technical Round (2 Questions)
- Q1. Javascript based interview questions Add Answer
- Q2. Ajax and asynchronous functions in JavaScript View Answers (1)
2
One-on-one Round (1 Question)
- Q1. Salesforce core values Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Learn Akshay saini namaste javascript YouTube playlist and learn about Salesforce core values
Skills evaluated in this interview
Get interview-ready with top interview questions
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed before Apr 2023.
3 Interview Rounds
1
Technical Round (1 Question)
- Q1. Basic and core Salesforce Add Answer
2
One-on-one Round (1 Question)
- Q1. Managerial questions Add Answer
3
HR Round (1 Question)
- Q1. Salary discussion Add Answer
What people are saying about Salesforce
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myrockfish
works at
Salesforce
Startup vs MNC
I have 4 years of experience working as a Data Scientist. Now i have two offers to make a decision on
Offer1 :
Startup : Aidash (Climate Tech)
Pay : 55 LPA + ESOPs
Offer2 :
Walmart (Personalisation Team)
Pay : 54 LPA + RSUs
What decision needs to be made, some insights would be really helpful.
Got a question about Salesforce?
Ask anonymously on communities.
sai priya sirapuram
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
-
I applied via LinkedIn and was interviewed in Jan 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Technical Round (1 Question)
- Q1. Lightning frame work,Apex Add Answer
3
Behavioral Round (1 Question)
- Q1. Technical Support engineer Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare well on development and lightning framework
Salesforce interview questions for designations
Interview experience
Bad
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Approached by Company and was interviewed in Nov 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Salesforce Admin basics (Very deep level. They expect that you have read salesforce docs) Add Answer
- Q2. Salesforce Development (custom setting, custom metadata, data vs metadata, apex triggers, batch class, integration) Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be thorough with your Salesforce Admin and Salesforce Development basics. Read Salesforce docs very well. Be familiar with CI/CD tools as well
I applied via LinkedIn and was interviewed in Oct 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
Technical Round (2 Questions)
- Q1. Related to previous project experience.
Support level triaging questions were asked. Add Answer
- Q2. Related to the Salesforce domain you are in. Add Answer
3
Technical Round (1 Question)
- Q1. Communication and behavioural round Add Answer
4
HR Round (1 Question)
- Q1. Basic details and salary negotiation Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident while speaking and be clear on the project experience.
Technical Support Engineer Jobs at Salesforce
I applied via Referral and was interviewed in Oct 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2
Technical Round (1 Question)
- Q1. Write a lwc for creating a account record based on user input like name, phone etc. Trigger framework, async apex, test coverage, deployment related questions, ...read more Add Answer
3
Behavioral Round (1 Question)
- Q1. Why do u want to come in support role when ur a developer, what r ur core values etc. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Topics for technical- async apex, lwc/aura, vf, debugging, flows, api, deployment
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
2
Technical Round (2 Questions)
- Q1. What is TCP Handshake, explain in detail View Answers (1)
- Q2. What is SSL VPN in detailed View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be good with either networking or Linux. You should be expertise in atleast one. rest you can manage.
Skills evaluated in this interview
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all tips
2
Coding Test Round
Given a scenerio and need to write down trigger for that to kept in mind for the governer limit as well
3
One-on-one Round (1 Question)
- Q1. Question related to Salesforce Basics Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just focusing on the Basics of Salesforce and try to communicate technical questions clearly
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Avoid using too much corporate jargon in your CV. Sometimes keeping things simple will get your job done.
View all tips
2
Essay writing Round (1 Question)
- Q1. Agenda to know if your English is good Add Answer
3
Technical Round (1 Question)
- Q1. What is your current work process and why do you want to leave current company Add Answer
4
Technical Round (1 Question)
- Q1. Situation questions like if POC doesn’t pick the call what would you do during outage View Answers (1)
5
HR Round (1 Question)
- Q1. Salary and others discussion Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just be confident in every answer and be fluent with your English
Salesforce Interview FAQs
How many rounds are there in Salesforce Technical Support Engineer interview?
Salesforce interview process usually has 2-3 rounds. The most common rounds in the Salesforce interview process are Technical, Resume Shortlist and One-on-one Round.
How to prepare for Salesforce Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Technical Support, Salesforce, SQL, Data Management and CRM.
What are the top questions asked in Salesforce Technical Support Engineer interview?
How long is the Salesforce Technical Support Engineer interview process?
The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Process at Salesforce Technical Support Engineer
based on 21 interviews in last 1 year
3 Interview rounds
- Technical Round
- Behavioral Round
- HR Round
View more
People are getting interviews through
based on 24 Salesforce interviews
Job Portal
Referral
Company Website
WalkIn
42%
29%
17%
4%
8% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Technical Support Engineer Interview Questions from Similar Companies
Fast track your campus placements
272%
more
than the average Technical Support Engineer Salary in India
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Salesforce Technical Support Engineer Reviews and Ratings
based on 93 reviews
Rating in categories
Manager, Technical Support Engineering
Hyderabad / Secunderabad,
Bangalore / Bengaluru
10-15 Yrs
Not Disclosed
|
Technical Support Engineer
806
salaries
|  ₹12 L/yr - ₹25 L/yr |
|
Technical Consultant
278
salaries
| ₹13.8 L/yr - ₹30 L/yr |
|
Member Technical Staff
258
salaries
| ₹18.8 L/yr - ₹60 L/yr |
|
Salesforce Developer
248
salaries
| ₹9 L/yr - ₹26 L/yr |
|
Software Engineer
225
salaries
| ₹11.3 L/yr - ₹40 L/yr |
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