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Salesforce Technical Support Engineer Interview Questions and Answers for Freshers
Salesforce Technical Support Engineer Interview Experiences for Freshers
6 interviews found
(2 Questions)
- Q1. Critical task you have accomplished in your career till now
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and evaluated different ticketing systems
Collaborated with IT team to implement chosen system
Provided training to support team on how to use the new system
- Q2. What difficulties you faced in your previous company
- Ans.
I faced difficulties in managing high volume of customer inquiries and resolving technical issues within tight deadlines.
Handling a large number of customer inquiries simultaneously
Meeting tight deadlines for resolving technical issues
Balancing workload and prioritizing tasks effectively
(3 Questions)
- Q1. Salesforce Apex and lwc
- Q2. Need Salesforce updates
- Q3. Are you good with lwc
- Ans.
Yes, I am proficient in Lightning Web Components (LWC) development.
Experienced in developing custom components using LWC framework
Knowledge of HTML, CSS, JavaScript, and Salesforce Apex
Familiar with Salesforce Lightning Design System (SLDS)
Ability to create interactive and responsive user interfaces
Troubleshooting and debugging skills for LWC applications
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Apex triggers,SOQL queries,Admin scenarios , LWC ,Integration
Interview Preparation Tips
- Apex triggers
- LWC
- Administration
- Integration
Apex Triggers
Lwc
Admin concepts scenario based questions
(1 Question)
- Q1. How will you handle cases with customers of bad temeament?
- Ans.
I will remain calm, empathetic, and professional while actively listening to the customer's concerns and finding a solution.
Remain calm and composed
Listen actively to understand the customer's concerns
Show empathy towards the customer's frustrations
Maintain a professional demeanor throughout the interaction
Focus on finding a solution to the customer's issue
Avoid taking the customer's behavior personally
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Javascript based interview questions
- Q2. Ajax and asynchronous functions in JavaScript
- Ans.
Ajax allows for asynchronous communication between the client and server in JavaScript.
Ajax stands for Asynchronous JavaScript and XML.
It allows for making requests to the server without reloading the entire page.
Asynchronous functions in JavaScript allow for non-blocking code execution.
Examples of asynchronous functions include setTimeout, setInterval, and fetch API.
(1 Question)
- Q1. Salesforce core values
Interview Preparation Tips
Skills evaluated in this interview
Salesforce interview questions for designations
I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Write a lwc for creating a account record based on user input like name, phone etc. Trigger framework, async apex, test coverage, deployment related questions, rest api(named credentials, certificates) ,
(1 Question)
- Q1. Why do u want to come in support role when ur a developer, what r ur core values etc.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.
(1 Question)
- Q1. Profiles, permission sets,roles,process builder, workflows, automation tools.
(1 Question)
- Q1. About how you behave in the project level in every aspect. Some role related things discussion.
Interview Preparation Tips
Interview questions from similar companies
I appeared for an interview in Jul 2019.
Interview Questionnaire
4 Questions
- Q1. 1. Java questions basee on interfaces, Exception Handling, inheritance, Steam API;
- Q2. 2. SQL questions related to joins, sub-queries, nth highest salary;
- Q3. 3. Basic algorithms questions based on Arrays/Linked List.
- Q4. 4. Puzzles based on basic aptitudes test.
Interview Preparation Tips
Go through your resume. Things should be relevant and one should have clear understanding of basics.
I applied via Campus Placement and was interviewed before Jun 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. For java based profile, questions related to collections, usage of comparator, Class loading are asked.
Interview Preparation Tips
I applied via Company Website and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. How does you skills relate to this job
- Q2. Why should we hire you
Interview Preparation Tips
Software Engineer Interview Questions & Answers
Carelon Global Solutions
Anonymous
posted on 19 May 2020
I applied via Naukri.com and was interviewed in Apr 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Mostly technical and work related questions
Interview Preparation Tips
In first round, you will be asked about your technology/skill.....questions will be average but not tough. Interviewer will try to see whether you are technically strong.
After one day HR team will call you and will ask for scheduling a meeting with manager/delivery manager/delivery head
This round will be some what tougher than first round.
You will be asked many scenario based questions which include technical and HR type. If you are able to convince the manager....you are selected
Later you will get call from HR regarding the salary discussion
Salesforce Interview FAQs
Some of the top questions asked at the Salesforce Technical Support Engineer interview for freshers -
The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Salesforce Technical Support Engineer Interview Process for Freshers
based on 4 interviews
1 Interview rounds
- Technical Round
Technical Support Engineer Interview Questions from Similar Companies
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Salesforce Technical Support Engineer Reviews and Ratings
based on 102 reviews
Rating in categories
|
Technical Support Engineer
976
salaries
|  ₹8.5 L/yr - ₹25 L/yr |
|
Technical Consultant
343
salaries
| ₹13.8 L/yr - ₹32 L/yr |
|
Member Technical Staff
284
salaries
| ₹18.8 L/yr - ₹60 L/yr |
|
Senior Member of Technical Staff
263
salaries
| ₹30 L/yr - ₹98 L/yr |
|
Senior Technical Consultant
254
salaries
| ₹18 L/yr - ₹45 L/yr |
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