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I applied via Referral and was interviewed in Dec 2022. There were 3 interview rounds.
Relationships in databases define how entities are related to each other. Types include one-to-one, one-to-many, and many-to-many.
One-to-one relationship: Each record in one table is related to only one record in another table.
One-to-many relationship: Each record in one table can be related to multiple records in another table.
Many-to-many relationship: Multiple records in one table can be related to multiple records ...
Profile and permissions set determine the level of access and capabilities a Technical Support Engineer has within a system.
Profile defines the roles and responsibilities of the Technical Support Engineer within the organization.
Permissions set specifies what actions the Technical Support Engineer can perform within the system.
Examples of permissions include read-only access, write access, delete access, etc.
Assignments rule and their types in technical support engineering.
Assignments rule determines how assignments are made in a system.
Types of assignments rules include assignment rules based on skills, round robin, load balancing, etc.
For example, in a technical support team, assignments rule based on skills may assign tickets to agents with specific expertise.
Round robin assignments rule distributes assignments evenly a...
OWD determines the default level of access users have to records in an organization.
OWD settings control who can view, edit, and delete records in Salesforce
OWD can be set to private, public read-only, public read/write, or controlled by parent
OWD can be further customized with sharing rules and manual sharing
Example: Setting OWD to private means only record owners and users above them in the role hierarchy can access
Workflow and Process Builder are tools in Salesforce that automate business processes without code.
Workflow is a declarative automation tool that allows you to set up automated rules to perform actions based on certain criteria.
Process Builder is a more advanced tool that allows you to create more complex processes with multiple criteria and actions.
Both tools help streamline and automate business processes in Salesfor...
Workflow automates simple processes, while Process Builder allows for more complex processes with multiple criteria and actions.
Workflow is used for automating simple tasks based on criteria and actions.
Process Builder allows for more complex processes with multiple criteria and actions.
Workflow is limited in functionality compared to Process Builder.
Process Builder can update related records, send emails, create recor...
Screen flow is user interface driven while record trigger flow is backend logic driven.
Screen flow is used to create user interfaces for users to interact with, while record trigger flow is used to automate processes and perform actions in the background.
Screen flow is typically used for creating visual workflows with screens, fields, and buttons, while record trigger flow is used for executing logic based on record ch...
MFA is a security process that requires multiple forms of verification to access an account or system.
MFA combines two or more authentication factors such as passwords, biometrics, security tokens, etc.
It provides an extra layer of security to prevent unauthorized access.
Examples of MFA include using a password along with a fingerprint scan or receiving a code on your phone to log in.
MFA is commonly used in online bank...
I was interviewed in Feb 2025.
They provide a dataset, and you are required to create a dashboard.
I was interviewed in Aug 2024.
The three types of data extensions are Data Extension, Sendable Data Extension, and Data Filter.
Data Extension: Used to store data and can be used for sending emails.
Sendable Data Extension: A type of Data Extension that can be used for sending emails.
Data Filter: Used to segment data based on specific criteria.
I have worked on multiple complex journeys involving troubleshooting network issues, resolving software bugs, and implementing system upgrades.
Troubleshooting network issues for a multinational company with offices in multiple countries
Resolving software bugs in a critical application used by thousands of users
Implementing system upgrades for a large-scale data center to improve performance and security
Yes, I have experience handling clients in stressful situations and resolving issues effectively.
I have strong communication skills to calmly address the client's concerns
I am able to troubleshoot and identify the root cause of the issue
I have experience in providing timely and effective solutions to clients
I am able to remain calm and professional under pressure
Yes, I am open for shifts and can work flexible hours as required.
I am willing to work different shifts including nights and weekends
I understand the importance of being available to support customers at all times
I have previous experience working in a shift-based role
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
Seeking new challenges and growth opportunities in a dynamic technical environment.
Desire to expand skill set and knowledge in different technologies
Looking for a more challenging and rewarding role
Seeking opportunities for career advancement and professional development
Listen actively, stay calm, empathize, apologize, offer solutions, follow up
Listen actively to understand their concerns
Stay calm and composed, do not take their anger personally
Empathize with their situation and show understanding
Apologize for any inconvenience caused, even if it's not your fault
Offer solutions or alternatives to address their issues
Follow up to ensure the problem is resolved to their satisfaction
Salesforce interview questions for popular designations
posted on 17 Jan 2025
I applied via Referral and was interviewed in Dec 2024. There was 1 interview round.
Implement Kmeans algorithm from scratch
Initialize k centroids randomly
Assign each data point to the nearest centroid
Update centroids based on the mean of data points assigned to them
Repeat until convergence criteria is met
Get interview-ready with Top Salesforce Interview Questions
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
First round was mcq round
Implemented a new ticketing system to streamline support processes
Researched and evaluated different ticketing systems
Collaborated with IT team to implement chosen system
Provided training to support team on how to use the new system
I faced difficulties in managing high volume of customer inquiries and resolving technical issues within tight deadlines.
Handling a large number of customer inquiries simultaneously
Meeting tight deadlines for resolving technical issues
Balancing workload and prioritizing tasks effectively
Yes, I am proficient in Lightning Web Components (LWC) development.
Experienced in developing custom components using LWC framework
Knowledge of HTML, CSS, JavaScript, and Salesforce Apex
Familiar with Salesforce Lightning Design System (SLDS)
Ability to create interactive and responsive user interfaces
Troubleshooting and debugging skills for LWC applications
I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.
Scatter gather is a Mule component that sends a message to multiple targets in parallel and aggregates the responses.
Scatter gather allows you to send a message to multiple endpoints concurrently.
Each endpoint processes the message independently and returns a response.
The responses are then aggregated and returned as a single message.
Useful for scenarios where you need to call multiple services and combine their result...
REST APIs are more suitable for lightweight, stateless communication, while SOAP APIs are better for complex, stateful interactions.
REST APIs are preferred for web-based applications due to their simplicity and flexibility.
SOAP APIs are better suited for enterprise-level applications that require strict security and transactional support.
REST APIs use standard HTTP methods like GET, POST, PUT, and DELETE, making them e...
DataWeave code should be provided based on input and output requirements to transform data in Mulesoft.
DataWeave code should be provided when there is a need to transform data from one format to another.
It should be executed when integrating systems with different data structures.
Examples include transforming JSON to XML, CSV to JSON, etc.
I approach tasks by analyzing requirements, selecting appropriate connectors, designing the integration flow, testing, and ensuring expected outcomes are met.
Analyze the requirements of the task to understand the data sources, transformations, and endpoints involved
Select the appropriate connectors based on the systems being integrated (e.g. Salesforce, SAP, databases)
Design the integration flow using MuleSoft's Anypoi...
Three-way handshake is a method used in TCP/IP network to establish a connection between a client and server.
Client sends a SYN packet to the server to initiate a connection
Server responds with a SYN-ACK packet to acknowledge the request
Client sends an ACK packet back to the server to confirm the connection
Good questions around data structures and algorithms
Good questions around data structures and algorithms
Good questions around datastructures and algorithms
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The duration of Salesforce interview process can vary, but typically it takes about less than 2 weeks to complete.
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