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Salesforce Interview Questions, Process, and Tips

Updated 5 Mar 2025

Top Salesforce Interview Questions and Answers

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222 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(10 Questions)

  • Q1. Admin Questions :- What is Relationships what are types of relationships
  • Ans. 

    Relationships in databases define how entities are related to each other. Types include one-to-one, one-to-many, and many-to-many.

    • One-to-one relationship: Each record in one table is related to only one record in another table.

    • One-to-many relationship: Each record in one table can be related to multiple records in another table.

    • Many-to-many relationship: Multiple records in one table can be related to multiple records ...

  • Answered by AI
  • Q2. Questions on sharing security , What is OWD ?
  • Q3. What profile and permissions set ?
  • Ans. 

    Profile and permissions set determine the level of access and capabilities a Technical Support Engineer has within a system.

    • Profile defines the roles and responsibilities of the Technical Support Engineer within the organization.

    • Permissions set specifies what actions the Technical Support Engineer can perform within the system.

    • Examples of permissions include read-only access, write access, delete access, etc.

  • Answered by AI
  • Q4. Assignments rule and their types ?
  • Ans. 

    Assignments rule and their types in technical support engineering.

    • Assignments rule determines how assignments are made in a system.

    • Types of assignments rules include assignment rules based on skills, round robin, load balancing, etc.

    • For example, in a technical support team, assignments rule based on skills may assign tickets to agents with specific expertise.

    • Round robin assignments rule distributes assignments evenly a...

  • Answered by AI
  • Q5. Sharing security scenario and explain OWD organisation wide default ?
  • Ans. 

    OWD determines the default level of access users have to records in an organization.

    • OWD settings control who can view, edit, and delete records in Salesforce

    • OWD can be set to private, public read-only, public read/write, or controlled by parent

    • OWD can be further customized with sharing rules and manual sharing

    • Example: Setting OWD to private means only record owners and users above them in the role hierarchy can access

  • Answered by AI
  • Q6. Flow question , How many types of flow explain ?
  • Q7. What is workflow and process builder ?
  • Ans. 

    Workflow and Process Builder are tools in Salesforce that automate business processes without code.

    • Workflow is a declarative automation tool that allows you to set up automated rules to perform actions based on certain criteria.

    • Process Builder is a more advanced tool that allows you to create more complex processes with multiple criteria and actions.

    • Both tools help streamline and automate business processes in Salesfor...

  • Answered by AI
  • Q8. Difference between workflow and process builder?
  • Ans. 

    Workflow automates simple processes, while Process Builder allows for more complex processes with multiple criteria and actions.

    • Workflow is used for automating simple tasks based on criteria and actions.

    • Process Builder allows for more complex processes with multiple criteria and actions.

    • Workflow is limited in functionality compared to Process Builder.

    • Process Builder can update related records, send emails, create recor...

  • Answered by AI
  • Q9. Difference between screen flow and record trigger flow ?
  • Ans. 

    Screen flow is user interface driven while record trigger flow is backend logic driven.

    • Screen flow is used to create user interfaces for users to interact with, while record trigger flow is used to automate processes and perform actions in the background.

    • Screen flow is typically used for creating visual workflows with screens, fields, and buttons, while record trigger flow is used for executing logic based on record ch...

  • Answered by AI
  • Q10. What is MFA multifactor authentication ?
  • Ans. 

    MFA is a security process that requires multiple forms of verification to access an account or system.

    • MFA combines two or more authentication factors such as passwords, biometrics, security tokens, etc.

    • It provides an extra layer of security to prevent unauthorized access.

    • Examples of MFA include using a password along with a fingerprint scan or receiving a code on your phone to log in.

    • MFA is commonly used in online bank...

  • Answered by AI
Round 3 - Behavioral 

(1 Question)

  • Q1. How do you handle pressure. If you get more tha 3-4 tickets at a time, How you deal with conflications , If your colleague not provide correct solution to user then what you will do . Why you choose tec...

Interview Preparation Tips

Interview preparation tips for other job seekers - Do work hard developement part should be perfect mainly apex .

Skills evaluated in this interview

Top Salesforce Technical Support Engineer Interview Questions and Answers

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Interview Questions & Answers

user image Anonymous

posted on 5 Mar 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Feb 2025.

Round 1 - Case Study 

They provide a dataset, and you are required to create a dashboard.

Round 2 - Technical 

(2 Questions)

  • Q1. Questions related to case study
  • Q2. Questions related to joins , window functions and group by
Round 3 - Behavioral 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Questions related to communication, ownership , how you prioritise etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and practise your coding
Salesforce Interview Questions and Answers for Freshers
illustration image
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. What are the three types of data extensions?
  • Ans. 

    The three types of data extensions are Data Extension, Sendable Data Extension, and Data Filter.

    • Data Extension: Used to store data and can be used for sending emails.

    • Sendable Data Extension: A type of Data Extension that can be used for sending emails.

    • Data Filter: Used to segment data based on specific criteria.

  • Answered by AI
  • Q2. How many complex journeys you have worked on?
  • Ans. 

    I have worked on multiple complex journeys involving troubleshooting network issues, resolving software bugs, and implementing system upgrades.

    • Troubleshooting network issues for a multinational company with offices in multiple countries

    • Resolving software bugs in a critical application used by thousands of users

    • Implementing system upgrades for a large-scale data center to improve performance and security

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Would you be able to handle a client when something is messed up?
  • Ans. 

    Yes, I have experience handling clients in stressful situations and resolving issues effectively.

    • I have strong communication skills to calmly address the client's concerns

    • I am able to troubleshoot and identify the root cause of the issue

    • I have experience in providing timely and effective solutions to clients

    • I am able to remain calm and professional under pressure

  • Answered by AI
  • Q2. Are you open for shifts?
  • Ans. 

    Yes, I am open for shifts and can work flexible hours as required.

    • I am willing to work different shifts including nights and weekends

    • I understand the importance of being available to support customers at all times

    • I have previous experience working in a shift-based role

  • Answered by AI

Top Salesforce Technical Support Engineer Interview Questions and Answers

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Why you want to change?
  • Ans. 

    Seeking new challenges and growth opportunities in a dynamic technical environment.

    • Desire to expand skill set and knowledge in different technologies

    • Looking for a more challenging and rewarding role

    • Seeking opportunities for career advancement and professional development

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Troubleshooting questions
Round 3 - Behavioral 

(1 Question)

  • Q1. How to handle angry customers
  • Ans. 

    Listen actively, stay calm, empathize, apologize, offer solutions, follow up

    • Listen actively to understand their concerns

    • Stay calm and composed, do not take their anger personally

    • Empathize with their situation and show understanding

    • Apologize for any inconvenience caused, even if it's not your fault

    • Offer solutions or alternatives to address their issues

    • Follow up to ensure the problem is resolved to their satisfaction

  • Answered by AI

Top Salesforce Technical Support Engineer Interview Questions and Answers

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Salesforce interview questions for popular designations

 Technical Support Engineer

 (48)

 Software Developer

 (7)

 Mts Software Engineer

 (7)

 Member Technical Staff

 (6)

 Technical Consultant

 (6)

 Associate Technical Support Engineer

 (5)

 Software Engineer

 (5)

 Support Engineer

 (5)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. It was ML system design where they asked me to design Quora
  • Q2. Code Kmeans from scratch
  • Ans. 

    Implement Kmeans algorithm from scratch

    • Initialize k centroids randomly

    • Assign each data point to the nearest centroid

    • Update centroids based on the mean of data points assigned to them

    • Repeat until convergence criteria is met

  • Answered by AI

Senior Member of Technical Staff Interview Questions asked at other Companies

Q1. Reverse LL using recursion, Find the path in a btree that sums closest to a value K
View answer (1)

Get interview-ready with Top Salesforce Interview Questions

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First round was mcq round

Round 2 - Technical 

(2 Questions)

  • Q1. Some basic salesforce questions
  • Q2. Most questions from development

Top Salesforce Technical Support Engineer Interview Questions and Answers

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Jobs at Salesforce

View all
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Critical task you have accomplished in your career till now
  • Ans. 

    Implemented a new ticketing system to streamline support processes

    • Researched and evaluated different ticketing systems

    • Collaborated with IT team to implement chosen system

    • Provided training to support team on how to use the new system

  • Answered by AI
  • Q2. What difficulties you faced in your previous company
  • Ans. 

    I faced difficulties in managing high volume of customer inquiries and resolving technical issues within tight deadlines.

    • Handling a large number of customer inquiries simultaneously

    • Meeting tight deadlines for resolving technical issues

    • Balancing workload and prioritizing tasks effectively

  • Answered by AI
Round 2 - Technical 

(3 Questions)

  • Q1. Salesforce Apex and lwc
  • Q2. Need Salesforce updates
  • Q3. Are you good with lwc
  • Ans. 

    Yes, I am proficient in Lightning Web Components (LWC) development.

    • Experienced in developing custom components using LWC framework

    • Knowledge of HTML, CSS, JavaScript, and Salesforce Apex

    • Familiar with Salesforce Lightning Design System (SLDS)

    • Ability to create interactive and responsive user interfaces

    • Troubleshooting and debugging skills for LWC applications

  • Answered by AI

Top Salesforce Technical Support Engineer Interview Questions and Answers

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is Scatter gather how it works
  • Ans. 

    Scatter gather is a Mule component that sends a message to multiple targets in parallel and aggregates the responses.

    • Scatter gather allows you to send a message to multiple endpoints concurrently.

    • Each endpoint processes the message independently and returns a response.

    • The responses are then aggregated and returned as a single message.

    • Useful for scenarios where you need to call multiple services and combine their result...

  • Answered by AI
  • Q2. When should REST APIs be used, and when are SOAP APIs more appropriate?
  • Ans. 

    REST APIs are more suitable for lightweight, stateless communication, while SOAP APIs are better for complex, stateful interactions.

    • REST APIs are preferred for web-based applications due to their simplicity and flexibility.

    • SOAP APIs are better suited for enterprise-level applications that require strict security and transactional support.

    • REST APIs use standard HTTP methods like GET, POST, PUT, and DELETE, making them e...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. When should you provide the DataWeave code based on the given input and output, and can you explain how it was executed?
  • Ans. 

    DataWeave code should be provided based on input and output requirements to transform data in Mulesoft.

    • DataWeave code should be provided when there is a need to transform data from one format to another.

    • It should be executed when integrating systems with different data structures.

    • Examples include transforming JSON to XML, CSV to JSON, etc.

  • Answered by AI
  • Q2. How do you approach a given task, and can you explain the connectors involved as well as the expected outcomes?
  • Ans. 

    I approach tasks by analyzing requirements, selecting appropriate connectors, designing the integration flow, testing, and ensuring expected outcomes are met.

    • Analyze the requirements of the task to understand the data sources, transformations, and endpoints involved

    • Select the appropriate connectors based on the systems being integrated (e.g. Salesforce, SAP, databases)

    • Design the integration flow using MuleSoft's Anypoi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Common interview questions.

Mulesoft Developer Interview Questions asked at other Companies

Q1. What are the functions you have used? What is some of the complex dataweave logic you implemented?
View answer (1)

TSE Interview Questions & Answers

user image Anonymous

posted on 15 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Situation based questions. Will provide issue and will ask the troubleshooting methode which we will choose
Round 2 - HR 

(2 Questions)

  • Q1. General HR questions
  • Q2. Salesforce values

TSE Interview Questions asked at other Companies

Q1. How do you Handle pressure of multiple breakdown.
View answer (1)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Explain 3 way handshake
  • Ans. 

    Three-way handshake is a method used in TCP/IP network to establish a connection between a client and server.

    • Client sends a SYN packet to the server to initiate a connection

    • Server responds with a SYN-ACK packet to acknowledge the request

    • Client sends an ACK packet back to the server to confirm the connection

  • Answered by AI
Round 2 - Behavioral 

(1 Question)

  • Q1. How do you handle a situation where you do not know answer to a question?

Skills evaluated in this interview

Top Salesforce Technical Support Engineer Interview Questions and Answers

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Good questions around data structures and algorithms

Round 2 - Coding Test 

Good questions around data structures and algorithms

Round 3 - Coding Test 

Good questions around datastructures and algorithms

Round 4 - One-on-one 

(2 Questions)

  • Q1. Salesforce config
  • Q2. Lwc aura javascript databases sql

Member Technical Interview Questions asked at other Companies

Q1. What is the angle made by min when it moved from 5 to 5:40.
View answer (1)
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Salesforce Interview FAQs

How many rounds are there in Salesforce interview?
Salesforce interview process usually has 2-3 rounds. The most common rounds in the Salesforce interview process are Technical, One-on-one Round and Coding Test.
How to prepare for Salesforce interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Salesforce, CRM, SQL, Python and Cloud Computing.
What are the top questions asked in Salesforce interview?

Some of the top questions asked at the Salesforce interview -

  1. Admin Questions :- What is Relationships what are types of relationsh...read more
  2. How you will get contact of account with name starting with a...read more
  3. How to handle escalations/ your approach to solve any issues/ why do you want t...read more
How long is the Salesforce interview process?

The duration of Salesforce interview process can vary, but typically it takes about less than 2 weeks to complete.

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