Salesforce Technical Support Engineer Interview Questions, Process, and Tips

Q1. Admin Questions :- What is Relationships what are types of relationships
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Relationships in databases define how entities are related to each other. Types include one-to-one, one-to-many, and many-to-many.
• One-to-one relationship: Each record in one table is related to only one record in another table.

• One-to-many relationship: Each record in one table can be related to multiple records in another table.

• Many-to-many relationship: Multiple records in one table can be related to multiple records ...read more
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Q2. Questions on sharing security , What is OWD ?
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Q3. What profile and permissions set ?
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Profile and permissions set determine the level of access and capabilities a Technical Support Engineer has within a system.
• Profile defines the roles and responsibilities of the Technical Support Engineer within the organization.

• Permissions set specifies what actions the Technical Support Engineer can perform within the system.

• Examples of permissions include read-only access, write access, delete access, etc.
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Q4. Assignments rule and their types ?
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Assignments rule and their types in technical support engineering.
• Assignments rule determines how assignments are made in a system.

• Types of assignments rules include assignment rules based on skills, round robin, load balancing, etc.

• For example, in a technical support team, assignments rule based on skills may assign tickets to agents with specific expertise.

• Round robin assignments rule distributes assignments evenly a...read more
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Q5. Sharing security scenario and explain OWD organisation wide default ?
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OWD determines the default level of access users have to records in an organization.
• OWD settings control who can view, edit, and delete records in Salesforce

• OWD can be set to private, public read-only, public read/write, or controlled by parent

• OWD can be further customized with sharing rules and manual sharing

• Example: Setting OWD to private means only record owners and users above them in the role hierarchy can access
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Q6. Flow question , How many types of flow explain ?
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Q7. What is workflow and process builder ?
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Workflow and Process Builder are tools in Salesforce that automate business processes without code.
• Workflow is a declarative automation tool that allows you to set up automated rules to perform actions based on certain criteria.

• Process Builder is a more advanced tool that allows you to create more complex processes with multiple criteria and actions.

• Both tools help streamline and automate business processes in Salesfor...read more
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Q8. Difference between workflow and process builder?
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Workflow automates simple processes, while Process Builder allows for more complex processes with multiple criteria and actions.
• Workflow is used for automating simple tasks based on criteria and actions.

• Process Builder allows for more complex processes with multiple criteria and actions.

• Workflow is limited in functionality compared to Process Builder.

• Process Builder can update related records, send emails, create recor...read more
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Q9. Difference between screen flow and record trigger flow ?
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Screen flow is user interface driven while record trigger flow is backend logic driven.
• Screen flow is used to create user interfaces for users to interact with, while record trigger flow is used to automate processes and perform actions in the background.

• Screen flow is typically used for creating visual workflows with screens, fields, and buttons, while record trigger flow is used for executing logic based on record ch...read more
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Q10. What is MFA multifactor authentication ?
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MFA is a security process that requires multiple forms of verification to access an account or system.
• MFA combines two or more authentication factors such as passwords, biometrics, security tokens, etc.

• It provides an extra layer of security to prevent unauthorized access.

• Examples of MFA include using a password along with a fingerprint scan or receiving a code on your phone to log in.

• MFA is commonly used in online bank...read more
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Q1. How do you handle pressure. If you get more tha 3-4 tickets at a time, How you deal with conflications , If your colleague not provide correct solution to user then what you will do . Why you choose tec...read more
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Q1. What are the three types of data extensions?
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Q2. How many complex journeys you have worked on?
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Q1. Would you be able to handle a client when something is messed up?
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Q2. Are you open for shifts?
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Q1. Why you want to change?
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Q1. Troubleshooting questions
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Q1. How to handle angry customers
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First round was mcq round

Q1. Some basic salesforce questions
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Q2. Most questions from development
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