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Microsoft Corporation Technical Support Engineer Interview Questions, Process, and Tips

Updated 13 Nov 2024

Top Microsoft Corporation Technical Support Engineer Interview Questions and Answers

  • Q1. What are the steps which you will follow if a customer calls and tell you that he is not able to do any editing in Microsoft word?
  • Q2. How do we solve the power bi report refresh issue, if the credentials are fine and report is refreshing fine at desktop ?
  • Q3. What would you do if there is an escalation and no solution is present currently
View all 22 questions

Microsoft Corporation Technical Support Engineer Interview Experiences

14 interviews found

Interview Questionnaire 

6 Questions

  • Q1. Make sure that post you are applying you have at least L2 knowledge on that. If possible always support your reply with examples. explain what you did in the past and your extra efforts for the solution t...
  • Q2. I was asked on Intune technology as I had applied for the same
  • Q3. Why your are leaving your current organization and want to join MS?
  • Q4. What would you do if there is an escalation and no solution is present currently
  • Ans. 

    I would follow the escalation process and involve higher-level support and management to find a solution.

    • Review all available documentation and resources

    • Collaborate with colleagues and subject matter experts

    • Communicate regularly with the customer to provide updates and manage expectations

    • Escalate to higher-level support and management as necessary

    • Continue to troubleshoot and test potential solutions

    • Document all steps t

  • Answered by AI
  • Q5. Comms : a computer is broken and you have to guide a non tech savvy user over the phone to fix it
  • Ans. 

    Guide non tech savvy user over phone to fix broken computer

    • Ask user to describe the problem and what they see on the screen

    • Guide user to check if all cables are properly connected

    • Instruct user to restart the computer and check if problem persists

    • If problem still exists, guide user to run basic troubleshooting steps

    • If issue is not resolved, escalate to higher level of support

  • Answered by AI
  • Q6. Knowledge on Autopilot, configuration policies, conditional access. APN, etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Listen question properly and give related answers, avoid guessing and flukes.

I applied via Company Website and was interviewed in Aug 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical interview mostly to Job Description and the things mentioned in my resume
Round 3 - Technical 

(1 Question)

  • Q1. Managerial technical regarding technical concepts and previous work history
Round 4 - Technical 

(1 Question)

  • Q1. Technical mock interviews where I was given a scenario to enact
Round 5 - One-on-one 

(1 Question)

  • Q1. Director interview round as why I was switching and other technical aspects

Interview Preparation Tips

Topics to prepare for Microsoft Corporation Technical Support Engineer interview:
  • Windows Active Directory
  • Replication
  • Group policy
  • Tools used in active directory
  • PKI
Interview preparation tips for other job seekers - Prepare your resume whatever you have mentioned
Go through job description and try to be aware of as much things mentioned in job description
Be confident

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Q5. How to release previous IP which assign to your device?

I applied via Referral and was interviewed in Aug 2021. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How do we solve the power bi report refresh issue, if the credentials are fine and report is refreshing fine at desktop ?
  • Ans. 

    Check if the data source is accessible and refresh schedule is set up correctly.

    • Verify if the data source is accessible from the Power BI service.

    • Check if the refresh schedule is set up correctly.

    • Ensure that the credentials used for refreshing the report are correct.

    • Check if there are any errors or warnings in the refresh history.

    • Try refreshing the report manually from the Power BI service.

    • Check if there are any issues...

  • Answered by AI
  • Q2. What all modes are there to get data from different sources in Power BI ?
  • Ans. 

    Power BI has various modes to get data from different sources.

    • Power Query Editor

    • DirectQuery

    • Import

    • Live Connection

    • Power BI API

    • Power BI Desktop

    • Power BI Mobile

    • Power BI Gateway

    • Third-party connectors

  • Answered by AI
  • Q3. There are 3 modes Import, direct and live connections.

Interview Preparation Tips

Interview preparation tips for other job seekers - Think out loud even if you have not faced a certain given scenario.

Skills evaluated in this interview

Interview Questionnaire 

10 Questions

  • Q1. Difference between #define and const
  • Ans. 

    Difference between #define and const

    • Both are used to define constants

    • #define is a preprocessor directive and replaces all occurrences of the defined identifier with the given value

    • const is a keyword and creates a read-only variable

    • const is type-safe and has better scope control than #define

    • Example: #define PI 3.14 vs const float PI = 3.14;

    • Example: #define MAX(a,b) ((a)>(b)?(a):(b)) vs const int MAX = (a)>(b)?(a):(b);

  • Answered by AI
  • Q2. OSI layers and their functions
  • Ans. 

    OSI layers are a conceptual model that describes the communication functions of a network.

    • Layer 1 (Physical): Transmits raw data bits over a physical medium

    • Layer 2 (Data Link): Provides error-free transfer of data frames between nodes

    • Layer 3 (Network): Routes data packets between networks

    • Layer 4 (Transport): Provides reliable data transfer between end systems

    • Layer 5 (Session): Establishes, manages, and terminates sessi...

  • Answered by AI
  • Q3. Explain structure to a layman
  • Ans. 

    Structure refers to the arrangement or organization of something.

    • Structure is the way something is put together or organized.

    • It can refer to physical objects, such as buildings or bridges, or abstract concepts, such as language or music.

    • Examples of structures include the skeletal structure of a human body, the organizational structure of a company, and the grammatical structure of a sentence.

  • Answered by AI
  • Q4. Write code for creating a node in linked list
  • Ans. 

    Code for creating a node in linked list

    • Create a struct for the node with data and pointer to next node

    • Allocate memory for the node using malloc()

    • Assign data to the node

    • Assign the next pointer to NULL or the next node in the list

  • Answered by AI
  • Q5. What is the use of encoder and decoder?
  • Ans. 

    Encoders and decoders are used to convert data from one format to another.

    • Encoders convert analog signals to digital signals.

    • Decoders convert digital signals to analog signals.

    • Encoders are used in devices like cameras, sensors, and audio equipment.

    • Decoders are used in devices like televisions, radios, and DVD players.

  • Answered by AI
  • Q6. Explain one cryptographic technique
  • Ans. 

    One cryptographic technique is RSA, which uses public and private keys to encrypt and decrypt data.

    • RSA stands for Rivest-Shamir-Adleman, named after its creators.

    • It is a widely used asymmetric encryption algorithm.

    • RSA uses a public key to encrypt data and a private key to decrypt it.

    • The security of RSA is based on the difficulty of factoring large prime numbers.

    • RSA is used in various applications such as secure communi

  • Answered by AI
  • Q7. What is the use of public and private key?
  • Ans. 

    Public and private keys are used for secure communication and encryption.

    • Public key is used for encryption and can be shared with anyone.

    • Private key is used for decryption and should be kept secret.

    • They are used in various security protocols like SSL, SSH, and PGP.

    • Example: When you visit a website with SSL, your browser uses the website's public key to encrypt data, which can only be decrypted by the website's private ...

  • Answered by AI
  • Q8. What are the steps which you will follow if a customer calls and tell you that he is not able to do any editing in Microsoft word?
  • Ans. 

    Steps to follow when a customer reports inability to edit in Microsoft Word

    • Ask the customer if they are receiving any error messages

    • Check if the document is in read-only mode

    • Check if the customer has the necessary permissions to edit the document

    • Check if the customer's version of Microsoft Word is up to date

    • Try repairing or reinstalling Microsoft Word

    • If all else fails, escalate the issue to a higher level of support

  • Answered by AI
  • Q9. What are the properties of a B-Tree?
  • Ans. 

    B-Tree is a self-balancing tree data structure with multiple child nodes and is used for efficient disk access.

    • B-Tree has a root node, internal nodes, and leaf nodes.

    • Each node can have multiple child nodes.

    • The number of child nodes is fixed for a given B-Tree.

    • B-Tree is self-balancing, which means that the height of the tree is minimized.

    • B-Tree is used for efficient disk access as it reduces the number of disk accesses ...

  • Answered by AI
  • Q10. What would you do coming to Microsoft?
  • Ans. 

    I would bring my technical expertise and passion for problem-solving to contribute to Microsoft's mission of empowering people and organizations.

    • I would familiarize myself with Microsoft's products and services to better assist customers

    • I would actively seek out opportunities to learn and improve my skills

    • I would collaborate with my team and other departments to provide the best support possible

    • I would prioritize custo...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: This round had quantities, verbal, logical reasoning, and technical. This was hosted by a third party known as co-cubes (not sure if it’s always them). In technical round, questions where mostly on C++ and some questions on OS and networks. This was pretty easy if you are good at C++.
Duration: 90 minutes

Round: Group Discussion
Experience: This was a pretty interesting round.They gave us a very big scenario and time was given to go through it.The only problem was it was a bit difficult to get the context at a single glance but you will get it if you go through it properly the second time. If you are a good speaker it is a cake walk. You just need to focus on the content and speak on the context in which you are told to (it will be mentioned in the paper, you will have to talk on that).

Round: Technical Interview
Experience: All you need in this round is CONFIDENCE and thorough knowledge on your technical skills.

A puzzle was also asked: There are three baskets sitting next to each other. Under the first basket is a sign that says Apples. Under the second basket is a sign that says Oranges, and under the third basket is a sign that says Apples and Oranges. Each basket is incorrectly labeled. One basket contains all apples, one all oranges, and one a combination of apples and oranges. You are allowed to pick one fruit from one basket and label them correctly. (Ans : Pick it from the basket which is labeled wrongly as Apple and Oranges, you will be able to label it properly)

Skills:
College Name: N/A

Skills evaluated in this interview

Microsoft Corporation interview questions for designations

 Support Engineer

 (8)

 Desktop Support Engineer

 (1)

 Support Associate

 (1)

 Technical Advisor

 (1)

 Customer Support Engineer/Technician

 (1)

 Customer Support Manager

 (1)

 Customer Support Executive

 (1)

 Technical Account Manager

 (1)

Microsoft Corporation Interview FAQs

How many rounds are there in Microsoft Corporation Technical Support Engineer interview?
Microsoft Corporation interview process usually has 2-3 rounds. The most common rounds in the Microsoft Corporation interview process are Technical, Behavioral and One-on-one Round.
How to prepare for Microsoft Corporation Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Microsoft Corporation. The most common topics and skills that interviewers at Microsoft Corporation expect are Technical Support, microsoft, Automation, customer support and Customer Service.
What are the top questions asked in Microsoft Corporation Technical Support Engineer interview?

Some of the top questions asked at the Microsoft Corporation Technical Support Engineer interview -

  1. What are the steps which you will follow if a customer calls and tell you that ...read more
  2. How do we solve the power bi report refresh issue, if the credentials are fine ...read more
  3. What would you do if there is an escalation and no solution is present curren...read more

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Microsoft Corporation Technical Support Engineer Interview Process

based on 8 interviews in last 1 year

3 Interview rounds

  • Technical Round 1
  • Technical Round 2
  • Behavioral Round
View more

People are getting interviews through

based on 7 Microsoft Corporation interviews
Job Portal
Referral
Company Website
43%
29%
14%
14% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Microsoft Corporation Technical Support Engineer Salary
based on 412 salaries
₹7.1 L/yr - ₹28 L/yr
249% more than the average Technical Support Engineer Salary in India
View more details

Microsoft Corporation Technical Support Engineer Reviews and Ratings

based on 32 reviews

3.8/5

Rating in categories

3.9

Skill development

3.8

Work-Life balance

3.8

Salary & Benefits

3.1

Job Security

4.0

Company culture

3.3

Promotions/Appraisal

3.6

Work Satisfaction

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