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Sutherland Global Services Technical Support Engineer Interview Questions and Answers

Updated 11 Dec 2024

Sutherland Global Services Technical Support Engineer Interview Experiences

5 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.

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Q5. How to release previous IP which assign to your device?

I applied via Campus Placement and was interviewed in Jan 2022. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on English speaking and writing abilities.

Interview Questionnaire 

1 Question

  • Q1. If laptop is not working and customer shouted on you what will be your fist step
  • Ans. 

    Stay calm and listen to the customer's concerns.

    • Remain calm and composed

    • Listen attentively to the customer's complaints

    • Apologize for the inconvenience caused

    • Assure the customer that you will do your best to resolve the issue

    • Ask relevant questions to gather more information about the problem

    • Offer possible solutions or troubleshooting steps

    • If necessary, escalate the issue to a higher level of support

  • Answered by AI

Sutherland Global Services interview questions for designations

 Technical Support

 (1)

 Technical Support Executive Engineer

 (1)

 Technical Support Executive

 (4)

 Technical Support Representative

 (1)

 Technical Support Specialist

 (1)

 IT Technical Support Engineer

 (1)

 Senior Technical Support Analyst

 (1)

 Engineer- Customer Support

 (2)

I applied via Naukri.com and was interviewed in Nov 2018. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical questions regarding computer, operating system and software

Interview Preparation Tips

Round: Resume Shortlist
Experience: Relevant experience

Round: Group Discussion
Experience: GD on Personal experience and check on communication skills

General Tips: Be confident on what you answer even if its wrong. Be clear on what you communicate. Have a control on high rate of speech. Finally be cool while answering the questions.
Skills: Technical Skill, Communication And Confidence, Communication, Problem Solving, Decision Making Skills
Duration: <1 week

Interview questions from similar companies

I applied via Naukri.com and was interviewed before May 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Discuss 4 case study related to supply chain management.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Senior Software Engineer interview:
  • Supply Chain Management
Interview preparation tips for other job seekers - Develop some case study of your own and also deep analysis for each.

I appeared for an interview before Sep 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

  • Q1. 

    Sum of Two Numbers Represented as Arrays

    Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...

  • Ans. 

    Given two numbers represented as arrays, calculate their sum and return the result as an array.

    • Iterate through the arrays from right to left, adding digits and carrying over if necessary

    • Handle cases where one array is longer than the other by considering the remaining digits

    • Ensure the final sum array does not have any leading zeros

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round 3 - HR 

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.

Interview Preparation Tips

Eligibility criteriaAbove 60 %Wipro Limited interview preparation:Topics to prepare for the interview - OOPS, Data Structures, Database Concepts, Coding problemsTime required to prepare for the interview - 2-3 monthsInterview preparation tips for other job seekers

Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.

Application resume tips for other job seekers

Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Hr

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be true to what you are putting before the interviewer . Try to put your ideas Add something you did well in your career like in projects /research which you know very well and versed in concepts about it for open interview so that interviewer can get bandwidth where he can ask questions from. This is simply a key .

I applied via Campus Placement and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1.Describe a situation where you have taken a quick decision and failed, and a situation where you succeeded. 2. What is a skill you have tried to achieve but failed? 3. Describe a decision you have taken ...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Always try to take risk in small problems . When you face the consequences, you would be able to tackle bigger problems.
2. Every skill you learn, even if you didn't excel in it is not to be considered a waste of time/failure, you learn something simply by participating.

I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about Yourself, some questions related to machine learning, and I was asked more questions to differentiate like differences between ml and ai, python and c, c and java and procedural and functiona...

Interview Preparation Tips

Interview preparation tips for other job seekers - Get a complete grip on your resume and be confident about what you say, If you don't know the answer it is okay to agree that you don't know the answer so that interviewer can ask the next questions.
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Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Technical Support Engineer interview?
Sutherland Global Services interview process usually has 1-2 rounds. The most common rounds in the Sutherland Global Services interview process are One-on-one Round, Aptitude Test and Group Discussion.
How to prepare for Sutherland Global Services Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Technical Support, NAS, SAN, Troubleshooting and Cifs.
What are the top questions asked in Sutherland Global Services Technical Support Engineer interview?

Some of the top questions asked at the Sutherland Global Services Technical Support Engineer interview -

  1. If laptop is not working and customer shouted on you what will be your fist s...read more
  2. Technical questions regarding computer, operating system and softwa...read more
  3. General and personal questio...read more

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Sutherland Global Services Technical Support Engineer Interview Process

based on 4 interviews

Interview experience

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Good
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Sutherland Global Services Technical Support Engineer Salary
based on 289 salaries
₹1.6 L/yr - ₹7 L/yr
21% less than the average Technical Support Engineer Salary in India
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Sutherland Global Services Technical Support Engineer Reviews and Ratings

based on 76 reviews

3.0/5

Rating in categories

2.7

Skill development

3.3

Work-life balance

3.0

Salary

3.2

Job security

3.2

Company culture

2.4

Promotions

3.1

Work satisfaction

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