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Genpact Technical Support Engineer Interview Questions and Answers

Updated 23 Apr 2025

Genpact Technical Support Engineer Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. What is a Virtual Private Network (VPN)?
  • Ans. 

    A VPN creates a secure, encrypted connection over a less secure network, like the internet, ensuring privacy and data protection.

    • Encrypts internet traffic to protect data from eavesdroppers.

    • Masks the user's IP address, enhancing online anonymity.

    • Allows access to region-restricted websites and content.

    • Commonly used for secure remote access to corporate networks.

    • Examples include services like NordVPN, ExpressVPN, and Cyb...

  • Answered by AI
  • Q2. What is your understanding of Active Directory?
  • Ans. 

    Active Directory is a directory service by Microsoft for managing users, computers, and resources in a networked environment.

    • Centralized management of user accounts and permissions.

    • Facilitates authentication and authorization for network resources.

    • Organizes resources in a hierarchical structure using domains, trees, and forests.

    • Supports Group Policy for managing user and computer settings.

    • Integrates with other services...

  • Answered by AI
  • Q3. Do you have knowledge about Microsoft 365 Intune?
  • Ans. 

    Microsoft 365 Intune is a cloud-based service for managing devices and applications securely.

    • Device Management: Intune allows IT admins to manage devices like smartphones, tablets, and PCs remotely.

    • Application Management: You can deploy and manage applications on enrolled devices, ensuring compliance and security.

    • Conditional Access: Intune integrates with Azure Active Directory to enforce security policies based on use...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - After working for one to two years, seek a salary increase of 7% before transitioning to another organization.

Interview Questionnaire 

2 Questions

  • Q1. Self intoduction n technical points
  • Q2. Tell me about your self

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I appeared for an interview in Nov 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: The round was quite easy.The HR was very seriously listening to each and every candidate.
Tips: Only speak valid points.

Round: VBA(i-speak)
Experience: The round was quite easy.The HR was very seriously listening to each and every candidate.
Tips: Only speak valid points.

Skills: Communication And Confidence
College Name: Dr. KNMIET

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why are you looking for the job change?
  • Ans. 

    I'm seeking new challenges and opportunities for growth that align with my career goals and aspirations.

    • Desire for professional growth: I'm looking to expand my skill set and take on more leadership responsibilities.

    • Seeking a better cultural fit: My current company has a different work culture than what I thrive in; I value collaboration and innovation.

    • Interest in new technologies: I'm excited about working with cuttin...

  • Answered by AI
  • Q2. Relevant technical questions, as per my current technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and be yourself. That's what the interviewers looked into. Also a thorough understanding of the technology is a must and that is what will help you in cracking the interview. You don't have to go in-depth, just the overview and what happens when is what they look for. Good communication skills is also an added incentive, something I always try to work on. All the best

What people are saying about Genpact

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a digital marketer
3d
Do you think they're gonna work on employees' work-life balance, OR for just publicity?
Infosys, Infosys, TCS, Genpact Revise Workplace Policies Infosys is sending a warning mail, if an employee overshoots the daily limit while working remotely, the system triggers a notification Genpact introduced a new policy to log in before 11 am But will these companies really change, or is it just a show to mask their issues?
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I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. They asked about dbms questions in the form of table formate
  • Q2. They asked code for some python program

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly they conducted computer based technical exam and then after qualifying that then we will go for face face interview and then lastly HR round will be held.

Interview Questionnaire 

5 Questions

  • Q1. Basic telephone round probably around 3 times
  • Q2. About ourself and past experience
  • Q3. And they really see if we are interested or not, nothing technical
  • Q4. Telephone technical interview
  • Q5. My role is pega developer so questions are on pega

Interview Preparation Tips

Round: Face to face technical
Experience: Asked each and every aspect in pega

I applied via Walk-in and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is C++
  • Ans. 

    C++ is a high-level programming language used for developing system software, application software, device drivers, and video games.

    • C++ is an extension of the C programming language.

    • It supports object-oriented programming concepts like classes, inheritance, polymorphism, and encapsulation.

    • C++ is used in developing operating systems, browsers, databases, and other software applications.

    • It is known for its performance an...

  • Answered by AI
  • Q2. What is Link List
  • Ans. 

    A data structure that stores a sequence of elements in a linear order.

    • Consists of nodes that contain data and a pointer to the next node.

    • Can be singly linked or doubly linked.

    • Used for implementing stacks, queues, and hash tables.

    • Example: Singly linked list - 1 -> 2 -> 3 -> null

    • Example: Doubly linked list - null <- 1 <-> 2 <-> 3 -> null

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go

Skills evaluated in this interview

Are these interview questions helpful?

I applied via Job Portal and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. First they ask basic questions like HTML SQL Java.

Interview Preparation Tips

Interview preparation tips for other job seekers - First we learn basics programming knowledge and we confident to attend interview and speak bold.

I applied via Naukri.com and was interviewed in Aug 2018. There was 0 interview round.

Interview Preparation Tips

General Tips: All Java basic questions will be asked including servlets and jsp even about application and web servers. To clear,1st round you should have strong core Java knowledge along with few real time examples. Collections are mandatory.
Database knowledge could be expected. RestFul and soap along with spring and spring boot, your project details and your responsibilities.
Skills: SOAP, RestFul, Spring, Springboot, Java Application Development, Java Programming, Javascript, Communication, Body Language, Problem Solving, Analytical Skills, Decision Making Skills
Duration: 1-4 weeks

I applied via Company Website and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. By Rajkumar Bharathi, I stay at Trichy
  • Q2. I have completed my B.E from kalasalingam university in 2020, with a score of 6.33
  • Q3. I am a fresher need this jobs

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress for the job or company

Genpact Interview FAQs

How to prepare for Genpact Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are IT Service Desk, ITIL, Technical Support, Active Directory Administration and Chat.
What are the top questions asked in Genpact Technical Support Engineer interview?

Some of the top questions asked at the Genpact Technical Support Engineer interview -

  1. Do you have knowledge about Microsoft 365 Intu...read more
  2. What is your understanding of Active Directo...read more
  3. What is a Virtual Private Network (VP...read more

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Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

2-4 weeks 100%
View more
Genpact Technical Support Engineer Salary
based on 215 salaries
₹2.5 L/yr - ₹7 L/yr
At par with the average Technical Support Engineer Salary in India
View more details

Genpact Technical Support Engineer Reviews and Ratings

based on 27 reviews

3.6/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.0

Salary

3.0

Job security

3.4

Company culture

2.8

Promotions

3.4

Work satisfaction

Explore 27 Reviews and Ratings
Technical Support Engineer - IT Support

Hyderabad / Secunderabad

2-4 Yrs

₹ 4-4.5 LPA

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