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I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.
The number of agents required with an AHT of 15 mins per transaction and 15000 volumes per month.
Calculate the total handling time per month by multiplying AHT with volumes per month.
Divide the total handling time by the total available time per month to get the required number of agents.
Consider other factors such as shrinkage and occupancy rate to adjust the required number of agents.
Assuming an average workday of 8 ...
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posted on 24 Feb 2025
I was interviewed in Jan 2025.
I have over 5 years of experience in operations management, overseeing daily activities, optimizing processes, and ensuring efficiency.
Managed a team of 20+ employees to ensure smooth operations
Implemented new strategies to improve productivity and reduce costs
Collaborated with cross-functional teams to streamline processes and achieve operational goals
posted on 12 Feb 2025
posted on 17 Oct 2024
I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
Responsible for overseeing daily operations and ensuring smooth workflow
Managing and leading a team of employees
Setting goals and targets for the team
Monitoring performance and providing feedback
Implementing strategies to improve efficiency and productivity
Handling escalated issues and re...
Prefer some aptitude test
I applied via LinkedIn and was interviewed in Jan 2024. There was 1 interview round.
I applied via Approached by Company and was interviewed in Nov 2023. There was 1 interview round.
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
Invoice booking: Debit accounts payable, credit expense or asset account.
Accrual: Debit expense or asset account, credit accrual account.
Prepayment: Debit prepayment account, credit cash or accounts payable.
Depreciation: Debit depreciation expense, credit accumulated depreciation.
Excel formulas to club two cell values and limitations of VLOOKUP formula.
To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.
Example: =CONCATENATE(A1, B1) or =A1&B1
VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.
Limitations of VLOOKUP include: it only searches in the leftmost column of th...
I applied via Walk-in
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.
BPO involves outsourcing non-core business functions to specialized service providers for cost efficiency and improved focus on core activities.
Customer service includes addressing custome...
I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.
I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.
It was calculus,observation,
I applied via LinkedIn and was interviewed before Oct 2022. There were 4 interview rounds.
based on 1 interview
Interview experience
based on 1 review
Rating in categories
Customer Service Professional
758
salaries
| ₹1 L/yr - ₹4.8 L/yr |
Customer Service Executive
491
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
Customer Service Representative
394
salaries
| ₹1.4 L/yr - ₹5 L/yr |
Customer Support Executive
245
salaries
| ₹1.3 L/yr - ₹4.1 L/yr |
Team Lead
215
salaries
| ₹2.9 L/yr - ₹8.4 L/yr |
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