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Foundever Operations Manager 2 Interview Questions and Answers

Updated 28 Nov 2021

Foundever Operations Manager 2 Interview Experiences

1 interview found

Operations Manager 2 Interview Questions & Answers

user image Mohammed Ismail Murtuza

posted on 28 Nov 2021

I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How many agents will be required with an AHT of 15 mins per transaction and 15000 volumes per month?
  • Ans. 

    The number of agents required with an AHT of 15 mins per transaction and 15000 volumes per month.

    • Calculate the total handling time per month by multiplying AHT with volumes per month.

    • Divide the total handling time by the total available time per month to get the required number of agents.

    • Consider other factors such as shrinkage and occupancy rate to adjust the required number of agents.

    • Assuming an average workday of 8 ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One needs to be strong on operational concepts

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced operations professional with a proven track record of leading teams to success.

    • Over 5 years of experience in operations management

    • Strong leadership skills with a focus on team development

    • Implemented process improvements resulting in increased efficiency

    • Excellent communication and problem-solving abilities

  • Answered by AI
  • Q2. KIPs discussion
Round 2 - One-on-one 

(2 Questions)

  • Q1. Attrition and shrinkage explain
  • Ans. 

    Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.

    • Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

    • Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

    • Both attrition and shrinkage can have a negative impact on operational efficiency ...

  • Answered by AI
  • Q2. Problem solving questions
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Experienced operations professional with a proven track record in leading teams to success.

    • Over 5 years of experience in operations management

    • Strong leadership skills with a focus on team development

    • Implemented process improvements resulting in increased efficiency

    • Excellent communication and problem-solving abilities

  • Answered by AI
  • Q2. Explain BPO KPIs
  • Ans. 

    BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.

    • BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

    • Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

    • These KPIs help BPO companies track and improve their operational e...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills checking and knowledge checking of BPO KPIs and TL also.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is medical billing?
  • Q2. What you know about the job
  • Ans. 

    Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.

    • Responsible for overseeing daily operations and ensuring smooth workflow

    • Managing and leading a team of employees

    • Setting goals and targets for the team

    • Monitoring performance and providing feedback

    • Implementing strategies to improve efficiency and productivity

    • Handling escalated issues and re...

  • Answered by AI
Round 2 - Aptitude Test 

Prefer some aptitude test

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Walk me through your professional experience.
  • Q2. Can you come today for operations round?

Interview Preparation Tips

Interview preparation tips for other job seekers - I recently had a highly disappointing experience with Provana's HR department. After being invited for an interview, I traveled approximately 300 km specifically for this opportunity. Upon arrival, I was shocked to learn that my profile had not been shortlisted.The HR team displayed a complete lack of courtesy by failing to inform me beforehand about this change. To make matters worse, they did not provide any reason for the sudden decision to cancel my interview. This level of unprofessionalism and disorganization is unacceptable.Prospective candidates deserve better treatment and clear communication. Based on this experience, I would not recommend considering Provana for employment unless significant improvements are made in their hiring process and candidate communication.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
  • Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
  • Ans. 

    Accounting entries for invoice booking, accrual, prepayment, and depreciation.

    • Invoice booking: Debit accounts payable, credit expense or asset account.

    • Accrual: Debit expense or asset account, credit accrual account.

    • Prepayment: Debit prepayment account, credit cash or accounts payable.

    • Depreciation: Debit depreciation expense, credit accumulated depreciation.

  • Answered by AI
  • Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
  • Ans. 

    Excel formulas to club two cell values and limitations of VLOOKUP formula.

    • To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

    • Example: =CONCATENATE(A1, B1) or =A1&B1

    • VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

    • Limitations of VLOOKUP include: it only searches in the leftmost column of th...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with accounting entries, good excel knowledge and few basic + advance excel formulas.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - Technical 

(1 Question)

  • Q1. What is BPO and customer service.
  • Ans. 

    BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.

    • BPO involves outsourcing non-core business functions to specialized service providers for cost efficiency and improved focus on core activities.

    • Customer service includes addressing custome...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be in confidence, don't hesitate while giving the answer.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introducing myself
  • Q2. Salary expectations
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about myself
  • Q2. Relocation to Indore or Mohali
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was calculus,observation,

Round 2 - HR 

(2 Questions)

  • Q1. Toughest situation of life and how you dealt with it
  • Q2. Are you comfortable in working in graveyard shift

Interview Preparation Tips

Interview preparation tips for other job seekers - They want English professores
Interview experience
3
Average
Difficulty level
Easy
Process Duration
6-8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Where did you find the vacancy
  • Q3. Salary expectation
Round 3 - Technical 

(4 Questions)

  • Q1. Questions regarding work experience
  • Q2. Various hypothetical questions regarding ops management
  • Q3. Hypothetical questions regarding people and conflict management
  • Q4. Hypothetical questions regarding client manegement
Round 4 - Behavioral 

(2 Questions)

  • Q1. Questions regarding work experience
  • Q2. Hypothetical questions regarding ops, people, conflict and client management
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude basic math qns and reasoning

Round 2 - Technical 

(1 Question)

  • Q1. Sql, excel, comm skills, writing skills
Round 3 - HR 

(1 Question)

  • Q1. Previous role explain details

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Foundever Operations Manager 2 Salary
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₹11 L/yr - ₹18.5 L/yr
40% less than the average Operations Manager 2 Salary in India
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