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I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.
The number of agents required with an AHT of 15 mins per transaction and 15000 volumes per month.
Calculate the total handling time per month by multiplying AHT with volumes per month.
Divide the total handling time by the total available time per month to get the required number of agents.
Consider other factors such as shrinkage and occupancy rate to adjust the required number of agents.
Assuming an average workday of 8 ...
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posted on 2 Jul 2024
I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.
Experienced operations professional with a proven track record of leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.
Both attrition and shrinkage can have a negative impact on operational efficiency ...
Experienced operations professional with a proven track record in leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.
Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.
These KPIs help BPO companies track and improve their operational e...
posted on 17 Oct 2024
I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
Responsible for overseeing daily operations and ensuring smooth workflow
Managing and leading a team of employees
Setting goals and targets for the team
Monitoring performance and providing feedback
Implementing strategies to improve efficiency and productivity
Handling escalated issues and re...
Prefer some aptitude test
I applied via LinkedIn and was interviewed in Jan 2024. There was 1 interview round.
I applied via Approached by Company and was interviewed in Nov 2023. There was 1 interview round.
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
Invoice booking: Debit accounts payable, credit expense or asset account.
Accrual: Debit expense or asset account, credit accrual account.
Prepayment: Debit prepayment account, credit cash or accounts payable.
Depreciation: Debit depreciation expense, credit accumulated depreciation.
Excel formulas to club two cell values and limitations of VLOOKUP formula.
To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.
Example: =CONCATENATE(A1, B1) or =A1&B1
VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.
Limitations of VLOOKUP include: it only searches in the leftmost column of th...
I applied via Walk-in
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.
BPO involves outsourcing non-core business functions to specialized service providers for cost efficiency and improved focus on core activities.
Customer service includes addressing custome...
I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.
I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.
It was calculus,observation,
I applied via LinkedIn and was interviewed before Oct 2022. There were 4 interview rounds.
posted on 13 Feb 2024
I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.
Aptitude basic math qns and reasoning
based on 1 review
Rating in categories
Customer Service Professional
754
salaries
| ₹1 L/yr - ₹5.5 L/yr |
Customer Service Executive
475
salaries
| ₹1.2 L/yr - ₹4.8 L/yr |
Customer Service Representative
376
salaries
| ₹1.4 L/yr - ₹4.2 L/yr |
Customer Support Executive
220
salaries
| ₹1.3 L/yr - ₹4.5 L/yr |
Team Lead
214
salaries
| ₹2.9 L/yr - ₹8.4 L/yr |
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