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iEnergizer
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I appeared for an interview in Feb 2025, where I was asked the following questions.
I applied via Walk-in
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.
BPO involves outsourcing non-core business functions to specialized service providers for cost efficiency and improved focus on core activities.
Customer service includes addressing custome...
posted on 12 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
posted on 17 Dec 2020
I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.
posted on 6 May 2022
I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
Online test.
posted on 27 May 2022
I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
posted on 12 Aug 2021
posted on 1 Jun 2021
posted on 14 Jul 2021
I applied via Walk-in and was interviewed in Jan 2021. There were 3 interview rounds.
Listen actively, apologize sincerely, offer a solution, and follow up.
Acknowledge their frustration and show empathy
Apologize for the inconvenience caused
Offer a solution or alternatives to resolve the issue
Follow up to ensure customer satisfaction
Stay calm and professional throughout the interaction
posted on 11 Oct 2020
based on 5 interviews
Interview experience
based on 10 reviews
Rating in categories
Customer Service Executive
2.3k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
Senior Executive
1.8k
salaries
| ₹1.2 L/yr - ₹7 L/yr |
Customer Care Executive
1.5k
salaries
| ₹1 L/yr - ₹6 L/yr |
Customer Support Executive
1.2k
salaries
| ₹1.1 L/yr - ₹6 L/yr |
Senior Customer Service Executive
1.2k
salaries
| ₹1.1 L/yr - ₹6.6 L/yr |
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