CARS24 Operations Associate Interview Questions and Answers

ZSM and branch manager taken interview and finalize

Q1. Finalize the offer and release offer
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Q2. Why are you leaving your previous organisation
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Q1. They ask about over self and about family
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Q2. And common question about customer service and skill and responsibilities
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Q1. Introduce yourself
Ans. 
I am a highly motivated and detail-oriented individual with a background in marketing and a passion for data analysis.
• Background in marketing

• Passion for data analysis

• Highly motivated and detail-oriented
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Q2. Why did you choose BPO
Ans. 
I chose BPO because of the opportunity to work with diverse clients, develop strong communication skills, and gain valuable experience in a fast-paced environment.
• Opportunity to work with diverse clients

• Develop strong communication skills

• Gain valuable experience in a fast-paced environment
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Q1. Introduce yourself
Ans. 
I am a highly motivated and detail-oriented individual with a background in marketing and a passion for project management.
• Background in marketing

• Passion for project management

• Detail-oriented

• Highly motivated
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Q2. What is sales and how to talk with customer
Ans. 
Sales is the process of selling products or services to customers by understanding their needs and providing solutions.
• Build rapport with the customer by actively listening and asking questions to understand their needs

• Highlight the benefits of the product or service that meet the customer's needs

• Handle objections by addressing concerns and providing additional information or alternatives

• Close the sale by asking for th...read more
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Q1. Tell something about yourself
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I am a dedicated and hardworking individual with a passion for learning and growth.
• I have a Bachelor's degree in Business Administration

• I have 3 years of experience in marketing and sales

• I am fluent in English, Spanish, and French
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Q2. Previous job experience
Ans. 
I have 5 years of experience working in marketing and sales roles at a Fortune 500 company.
• Managed marketing campaigns and strategies to increase brand awareness

• Developed sales tactics to drive revenue growth

• Collaborated with cross-functional teams to achieve business objectives
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Q1. What was your job role in previous company?
Ans. 
I was responsible for managing the marketing campaigns and social media presence of the company.
• Managed marketing campaigns to increase brand awareness

• Handled social media accounts to engage with customers

• Analyzed data to measure the effectiveness of marketing strategies
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Q2. How you handle the customer on calls?
Ans. 
I handle customer calls by actively listening, empathizing with their concerns, and providing solutions in a professional and friendly manner.
• Active listening to understand the customer's issue

• Empathizing with the customer's concerns to show understanding

• Providing solutions or assistance in a professional and friendly manner

• Ensuring clear communication and follow-up if needed
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Q1. Why you left the previous job?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Seeking new challenges

• Opportunity for professional growth

• Company restructuring

• Relocation
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Q2. Anything you would like to ask?
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Q1. What is your Dream job ?
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