Customer Service Professional Interview Questions and Answers

I remain calm, listen actively, empathize with the customer, apologize for the issue, and work towards finding a solution.

• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize for the issue, even if it wasn't your fault

• Work towards finding a solution to address the customer's problem

Child labour refers to the exploitation of children through any form of work that deprives them of their childhood, interferes with their ability to attend regular schools, and is mentally, physically, socially or morally harmful.

• Child labour is a global issue affecting millions of children worldwide.

• It involves children being engaged in work that is often hazardous, exploitative, and detrimental to their well-being.

• Child labour can take various forms, including forced labour...read more

Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service professionals should have excellent communication and problem-solving skills.

• Examples of customer service include answering ph...read more

I comfort the customer by actively listening, empathizing with their situation, and offering solutions to their problems.

• Listen attentively to the customer's concerns

• Show empathy and understanding towards their situation

• Offer solutions or alternatives to address their issues

• Follow up to ensure their satisfaction with the resolution