Foundever Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q2. What is your strength
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Q1. What is your stregth
Ans. 
My strength lies in my ability to empathize with customers and find solutions to their problems.
• Strong communication skills to effectively listen to and understand customer concerns

• Ability to remain calm and patient in high-pressure situations

• Experience in problem-solving and conflict resolution

• Empathy and understanding towards customers' needs and emotions
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Q2. Tell me about yourself
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Typing paragraph within 3 mits

Q1. About self , job particulars
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Q1. Self introduction, roles and responsibilities in your previous organisation
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Q2. What is your current CTC
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Q3. What are your expectations
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They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.

They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.

Q1. Walk me through your resume?
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Q2. Why do you want to work in a BPO?
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Q3. How would you handle a customer who is angry?
Ans. 
I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, avoiding any defensive or confrontational responses

• Apologize for any inconvenience caused and offer a solution to address their concerns

• Follow up wi...read more
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Q4. What is your typing speed?
Ans. 
My typing speed is 70 words per minute.
• I have been consistently typing at this speed for the past year.

• I have experience transcribing audio files and typing up reports quickly.

• I have taken typing tests online to verify my speed.

• I am comfortable using keyboard shortcuts to increase my efficiency.
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Q5. Why should we hire you?
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Q1. Explain about yourself
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Q2. How long do you plan to stay in foundever
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Q1. Friendly question were asked to check comunication
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Asked to write a paragraph

Q1. Check communication
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