30+ Oberoi Group of Hotels Interview Questions and Answers

Money market securities and commercial papers are short-term debt instruments issued by corporations and governments.

• Money market securities are highly liquid and low-risk investments that mature in less than a year.

• Commercial papers are unsecured promissory notes issued by corporations to finance short-term cash needs.

• Money market securities and commercial papers are traded in the money market, which is a segment of the financial market.

• Examples of money market securities in...read more

When talking about technical aspect, I think of problem-solving, troubleshooting, and utilizing technology to improve processes.

• Problem-solving skills

• Troubleshooting abilities

• Knowledge of technology and tools

• Ability to adapt to new software or systems

• Improving processes through technology

Debt is money borrowed that needs to be repaid with interest. Equity is ownership in a company. Liquid fund is a type of mutual fund that invests in short-term, low-risk securities.

• Debt is a loan that needs to be repaid with interest

• Equity represents ownership in a company

• Liquid fund is a type of mutual fund that invests in short-term, low-risk securities

• Debt can be in the form of loans, bonds, or credit card balances

• Equity can be in the form of stocks or shares

• Liquid funds a...read more

There are various types of mutual funds such as equity, debt, hybrid, index, sectoral, etc.

• Equity mutual funds invest in stocks of companies

• Debt mutual funds invest in fixed income securities like bonds

• Hybrid mutual funds invest in both stocks and bonds

• Index mutual funds track a specific market index like Nifty or Sensex

• Sectoral mutual funds invest in a specific sector like banking or technology

I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.

• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, avoiding any defensive or confrontational responses

• Apologize for any inconvenience caused and offer a solution to address their concerns

• Follow up with the customer to ensure their issue has been resolved sa...read more

Customer centric means focusing on the needs and satisfaction of the customer.

• Putting the customer at the center of all business decisions

• Providing excellent customer service and support

• Tailoring products and services to meet customer needs

• Gathering feedback and using it to improve the customer experience

• Building long-term relationships with customers

• Examples: Amazon, Zappos, Nordstrom

The number of agents required with an AHT of 15 mins per transaction and 15000 volumes per month.

• Calculate the total handling time per month by multiplying AHT with volumes per month.

• Divide the total handling time by the total available time per month to get the required number of agents.

• Consider other factors such as shrinkage and occupancy rate to adjust the required number of agents.

• Assuming an average workday of 8 hours and 20 working days per month, the total available t...read more

A mutual fund is a type of investment vehicle that pools money from multiple investors to invest in stocks, bonds, or other assets.

• Mutual funds are managed by professional fund managers

• Investors buy shares in the mutual fund and the value of their investment is determined by the performance of the underlying assets

• Mutual funds offer diversification and convenience for investors who may not have the time or expertise to manage their own investments

• There are different types of ...read more

Wi-Fi is a wireless networking technology that allows devices to connect to the internet or communicate with each other wirelessly.

• Wi-Fi stands for Wireless Fidelity.

• It uses radio waves to transmit data between devices.

• To connect to Wi-Fi, you need a Wi-Fi enabled device (e.g., smartphone, laptop) and a Wi-Fi network.

• You can connect to a Wi-Fi network by selecting it from the available networks list on your device and entering the password if required.

• Wi-Fi networks can be se...read more

My life inspiration is my mother, who taught me the value of hard work, perseverance, and kindness.

• My mother's unwavering dedication to her family and career inspires me to always give my best in everything I do.

• Her ability to overcome challenges with grace and positivity motivates me to face obstacles head-on.

• Seeing her selfless acts of kindness towards others reminds me to always be compassionate and empathetic.

• My mother's strong work ethic and determination serve as a cons...read more

My typing speed is 70 words per minute.

• I have been consistently typing at this speed for the past year.

• I have experience transcribing audio files and typing up reports quickly.

• I have taken typing tests online to verify my speed.

• I am comfortable using keyboard shortcuts to increase my efficiency.

Zener diodes are used to regulate voltage in electronic circuits by maintaining a constant voltage across the diode.

• Zener diodes operate in the reverse-bias mode, allowing current to flow in the reverse direction when the voltage reaches the breakdown voltage.

• They are commonly used in voltage regulator circuits to maintain a stable voltage output.

• Zener diodes have a sharp breakdown voltage, making them useful for protecting sensitive components from voltage spikes.

• They are al...read more

Stock market is a platform where publicly traded companies issue and trade their stocks.

• Stock market is a place where investors buy and sell shares of publicly traded companies.

• It provides a platform for companies to raise capital by issuing stocks.

• The stock market is influenced by various factors such as economic indicators, company performance, and global events.

• Examples of stock markets include the New York Stock Exchange (NYSE) and NASDAQ in the United States.

• Investors ca...read more

An IP address is a unique numerical label assigned to each device connected to a computer network.

• IP address stands for Internet Protocol address

• It is used to identify and locate devices on a network

• There are two types of IP addresses - IPv4 and IPv6

• Example of an IPv4 address: 192.168.1.1

• Example of an IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334

Yes, I am willing to work night shifts and I am located within 20kms radius from the company.

• I am open to working night shifts as per the company's requirement.

• I am located within a 20kms radius from the company's location.

• I understand the importance of being close to the workplace for night shifts for convenience and safety.

The default replication time between sites depends on the specific replication technology being used.

• The default replication time can vary depending on the distance between the sites and the available bandwidth.

• Some replication technologies allow for near real-time replication, while others may have longer replication intervals.

• Factors such as network latency, data size, and network congestion can also impact replication time.

• Examples of replication technologies include synch...read more

I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.

• Review company policy on refunds

• Check if customer is eligible for a refund based on policy

• Process refund according to company guidelines

• Communicate refund process and timeline to customer

• Offer alternative solutions if refund is not possible

A pn junction is a boundary or interface between two types of semiconductor materials, p-type and n-type, creating a diode.

• It is formed by joining a p-type semiconductor (which has an excess of positive charge carriers) with an n-type semiconductor (which has an excess of negative charge carriers).

• The pn junction allows current to flow in one direction only, making it a key component in diodes and transistors.

• When a voltage is applied across the junction, it creates a depleti...read more

COVID-19: A Global Pandemic

• Origin and spread of COVID-19

• Symptoms and prevention measures

• Impact on global economy and healthcare systems

• Vaccine development and distribution

• Mental health challenges during the pandemic

To solve issues, listen actively, empathize, identify the problem, offer solutions, and follow up.

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Identify the root cause of the problem

• Offer solutions that address the customer's needs

• Follow up to ensure the issue has been resolved

Diodes are electronic components that allow current to flow in one direction only.

• Diodes are used to convert AC to DC in power supplies

• They are also used in signal processing and logic circuits

• Common types include rectifier diodes, zener diodes, and light-emitting diodes (LEDs)

Create a budget for the department.

• Identify all expenses and categorize them into fixed and variable costs.

• Determine the budget for each category based on historical data and future projections.

• Consider any potential changes in the department's operations or goals.

• Allocate funds for unexpected expenses or emergencies.

• Regularly review and adjust the budget as needed.

Time management involves prioritizing tasks, setting goals, and creating a schedule to maximize productivity.

• Make a to-do list and prioritize tasks based on importance and urgency

• Set specific goals and deadlines for each task

• Create a schedule that allows for breaks and time for unexpected tasks

• Eliminate distractions and focus on one task at a time

• Use tools such as calendars and timers to stay organized

ELCB, MCB, and ACB are types of circuit breakers used for electrical safety.

• ELCB stands for Earth Leakage Circuit Breaker and is used to detect and interrupt electrical leakage to prevent electric shock.

• MCB stands for Miniature Circuit Breaker and is used to protect electrical circuits from overloads and short circuits.

• ACB stands for Air Circuit Breaker and is used for high voltage applications such as power distribution and protection of electrical equipment.

• All three types ...read more

Quickly address client's concerns and provide efficient solutions for smooth communication.

• Acknowledge the client's concern and assure them that you are there to help

• Listen actively to understand the issue and gather necessary information

• Offer solutions or alternatives to resolve the problem promptly

• Follow up with the client to ensure their satisfaction and provide any additional assistance needed

FSMO roles are the 5 special roles in Active Directory that manage different aspects of the domain.

• There are 5 FSMO roles: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.

• Schema Master: controls updates to the AD schema.

• Domain Naming Master: controls the addition or removal of domains in the forest.

• RID Master: allocates RIDs to DCs for use in creating new objects.

• PDC Emulator: handles password changes and time synchronization.

• Infrastru...read more

XYZ is a software tool used for managing customer interactions in a call center setting.

• XYZ helps streamline communication between customers and call center agents.

• It allows for tracking customer inquiries, resolving issues, and providing support.

• The software may include features like call routing, call recording, and performance analytics.

Fragrance refers to a pleasant or sweet smell that is often used in perfumes, cosmetics, and other products.

• Fragrance is a key component in many personal care and household products

• It can be derived from natural sources like flowers, fruits, and spices or created synthetically

• Different fragrances can evoke different emotions and moods

• Fragrances can be classified into categories like floral, oriental, and woody

• Examples of fragranced products include perfumes, candles, air fres...read more

I handle clients by building strong relationships, understanding their needs, and providing excellent customer service.

• Listen actively to clients to understand their needs and concerns

• Communicate clearly and effectively to address any issues or questions

• Provide personalized solutions and follow up to ensure client satisfaction

• Build trust and rapport through consistent and reliable service

• Handle any complaints or challenges with professionalism and empathy

To descalate an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

• Listen actively to the customer's complaint without interrupting

• Empathize with the customer's frustration and acknowledge their feelings

• Apologize for the inconvenience caused and take responsibility

• Offer a solution or alternative to resolve the issue

• Follow up with the customer to ensure their satisfaction

I primarily use Java for backend development and JavaScript for frontend development.

• Java for backend development

• JavaScript for frontend development

Bachelor's degree in Business Administration

• Completed Bachelor's degree in Business Administration

• Studied various subjects related to business management and customer service

• Acquired skills in communication, problem-solving, and decision-making

• Relevant coursework included marketing, finance, and organizational behavior

My strength lies in my ability to empathize with customers and find solutions to their problems.

• Strong communication skills to effectively listen to and understand customer concerns

• Ability to remain calm and patient in high-pressure situations

• Experience in problem-solving and conflict resolution

• Empathy and understanding towards customers' needs and emotions

NEET (National Eligibility cum Entrance Test) is a controversial topic in India regarding medical entrance exams.

• NEET is a standardized test for admission to medical and dental courses in India.

• Controversies surrounding NEET include issues of fairness, language barriers, and the impact on students from rural areas.

• Some argue that NEET disadvantages students from state boards or non-English medium backgrounds.

• Others believe that NEET helps maintain a level playing field and en...read more