Bilingual Customer Service Representative

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Bilingual Customer Service Representative Interview Questions and Answers

Updated 19 Jan 2024

Q1. quick exchange with an overseas client

Ans.

Quickly address client's concerns and provide efficient solutions for smooth communication.

  • Acknowledge the client's concern and assure them that you are there to help

  • Listen actively to understand the issue and gather necessary information

  • Offer solutions or alternatives to resolve the problem promptly

  • Follow up with the client to ensure their satisfaction and provide any additional assistance needed

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