Operations Manager 2 Interview Questions and Answers

The number of agents required with an AHT of 15 mins per transaction and 15000 volumes per month.

• Calculate the total handling time per month by multiplying AHT with volumes per month.

• Divide the total handling time by the total available time per month to get the required number of agents.

• Consider other factors such as shrinkage and occupancy rate to adjust the required number of agents.

• Assuming an average workday of 8 hours and 20 working days per month, the total available t...read more