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18 Foundever Jobs

Hiring Experience Customer Support For -Quality Analyst Position

1-5 years

₹ 4 - 4.5L/yr

Chennai

25 vacancies

Hiring Experience Customer Support For -Quality Analyst Position

Foundever

posted 17hr ago

Job Role Insights

Flexible timing

Job Description

Job description


Hi,


We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm / 2.30pm to 11.30pm)


Experience - 1 yr & above (only from customer support background)


Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm


5 days working in a week and saturday and sunday fixed off


Free cab facility provided for pick and drop(*25km radius, door step pick and drop)


Good communication skill in English is required


We are looking for immediate joiners only


Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls)



Job Responsibilities:


Responsible for reviewing associate's quality of phone and/or non-voice interactions based on

client established quality measures.


Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified.


Responsible for completing monitoring forms, including comments detailing associate


performance and saving all results in the database for review and reporting.


Assist in making recommendations for quality assurance improvement,


particularly around their workflow and knowledge guides


Being able to work at speed, accurately to agreed targets


Excellent analytical skills, ability to synthesize data from various sources


Excellent time management and organizational skills Knowledge


Basic knowledge of computers and use of software.


Knowledge of quality assurance standards and methodologies, would be an advantage


Education: Higher secondary & above


Interested candidates can Share your resume through WhatsApp to pavithra Hr

-7845935727(No calls pls)


Role: Customer Retention - Voice / Blended Industry


Type: BPM / BPO Department: Customer Success, Service & Operations Employment


Type: Full Time, Permanent Role


Category: Voice / Blended


Education UG


Graduation Not Required




Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support roles with real interview advice

What people at Foundever are saying

1.8
 Rating based on 4 Customer Support reviews

Likes

Overall company is good and nice to work.

  • Job security - Good
Dislikes

No career growth and full of politics

  • Work satisfaction - Poor
  • +1 more
Read 4 Customer Support reviews

Customer Support salary at Foundever

reported by 14 employees
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₹2.2 L/yr - ₹4 L/yr
12% more than the average Customer Support Salary in India
View more details

What Foundever employees are saying about work life

based on 2k employees
59%
54%
68%
55%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

Foundever Benefits

Submitted by Company
Learning and Development
Health Insurance & Medical Benefits
Performance-based Incentives
Transport Services
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Work From Home
Gymnasium +6 more
View more benefits

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Foundever Chennai Office Location

View all
Chennai, Tamil Nadu Office
TRIL Infopark Ltd, 1st floor Block-C Hardy Tower Ramanujan IT SEZ, Rajiv Gandhi Salai, Tharamani, Chennai, Tamil Nadu – 600113 Chennai, Tamil Nadu
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