Foundever Costumer Service Interview Questions and Answers

Aptitude test take by the hr

Q1. Technical questions form hr
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Q2. Why should we hire you Introduction
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Q3. What do you known about teleperfomance
Ans. 
Teleperformance is a global leader in customer experience management.
• Teleperformance is a multinational company specializing in customer service outsourcing.

• They provide services such as customer care, technical support, and sales.

• Teleperformance operates in over 80 countries and has a large workforce of customer service professionals.

• The company is known for its focus on delivering high-quality customer experiences.

• Te...read more
Answered by AI
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Q4. How do you handle coustomer
Ans. 
I handle customers with patience, empathy, and a focus on resolving their issues efficiently.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to address the customer's needs

• Follow up to ensure the customer's satisfaction

• Maintain a positive attitude and professional demeanor throughout the interaction
Answered by AI
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Q1. Why should we hire you
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The final round is very easy

Q1. What is your name
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Q2. What experience so you have
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Q1. What are two advantages and two disadvantages of using Instagram?
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Q2. Can you tell me about yourself?
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Q1. What are two advantages and two disadvantages of social media?
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Q2. What are five of the best things about India?
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1. **Quantitative Aptitude:**
- Arithmetic (percentages, ratios, averages)
- Algebra (equations, inequalities)
- Geometry (shapes, area, volume)
- Data Interpretation (graphs, charts, tables)

2. **Logical Reasoning:**
- Pattern recognition
- Sequence and series
- Syllogisms
- Puzzles and arrangements

3. **Verbal Ability:**
- Reading comprehension
- Sentence correction
- Synonyms and antonyms
- Para jumbles

4. **Technical Skills (if applicable):**
- Specific to the job role (e.g., programming, finance, engineering principles)

#### Format
- **Question Type:** Multiple-choice questions (MCQs)
- **Sections:** Often divided into separate timed sections for each topic area

#### Scoring
- **Negative Marking:** Some tests may include negative marking for incorrect answers.
- **Adaptive Testing:** Some tests adjust the difficulty level based on the test-taker's performance.

#### Administration
- **Mode:** Online or paper-based
- **Proctoring:** May be invigilated live or through automated proctoring tools

#### Preparation Tips
- **Practice Tests:** Take practice tests to familiarize yourself with the format and question types.
- **Time Management:** Practice managing your time effectively during the test.
- **Review Fundamentals:** Brush up on basic math, logical reasoning, and grammar skills.

#### Customer Support
- **Availability:** Most testing companies provide customer support for technical issues and inquiries.
- **Contact Methods:** Support can typically be reached via email, phone, or live chat.
- **FAQ and Help Center:** Many providers offer an online FAQ and help center for common questions and troubleshooting.

By understanding these details, you can better prepare for an aptitude test and improve your chances of success.

Q1. Tell me about yourself
Ans. Firstly thank you for giving me this opportunity to introduce myself and my name ayan and i live in old delhi and as for as my qualification background consult I have done my schooling from np boys sn sec school and now im doing pursuing graduation as for as my family background consult there are six member in my family including me and my parent thats it.
Answered Anonymously
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Q2. What's your memorable day
Ans. 
My memorable day was when I went on a hiking trip with my friends.
• I went on a hiking trip with my friends

• We explored a beautiful trail in the mountains

• We reached the summit and enjoyed breathtaking views

• We had a picnic and shared laughter and stories

• It was a day filled with adventure and bonding
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Q3. Why we should hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have extensive experience in customer support roles, where I have honed my communication skills and ability to handle difficult situations.

• I am empathetic and patient, which allows me to understand and address customer concerns effectively.

• I am a quick learner and adapt easily to new technologies and systems.

• ...read more
Answered by AI
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Q4. Why do you join to this organization
Ans. 
I joined this organization because of its strong reputation and commitment to customer satisfaction.
• The organization has a proven track record of providing excellent customer support.

• I was impressed by the positive reviews and feedback from current and former employees.

• The company's mission aligns with my own values and goals.

• I believe in the products and services offered by the organization and want to contribute to t...read more
Answered by AI
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Q1. Why you want this job..?
Ans. 
I am passionate about helping people and providing excellent customer service.
• I enjoy problem-solving and finding solutions to customer issues.

• I have strong communication skills and enjoy interacting with people.

• I am detail-oriented and strive to provide the best possible support to customers.

• I am motivated by the opportunity to make a positive impact on customers' experiences.
Answered by AI
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Q2. Have much time for this work..?
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Aptitude test take by the hr

Q1. Technical questions form hr
Add your answer
Q2. Why should we hire you Introduction
Add your answer
Q3. What do you known about teleperfomance
Ans. 
Teleperformance is a global leader in customer experience management.
• Teleperformance is a multinational company specializing in customer service outsourcing.

• They provide services such as customer care, technical support, and sales.

• Teleperformance operates in over 80 countries and has a large workforce of customer service professionals.

• The company is known for its focus on delivering high-quality customer experiences.

• Te...read more
Answered by AI
Add your answer
Q4. How do you handle coustomer
Ans. 
I handle customers with patience, empathy, and a focus on resolving their issues efficiently.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to address the customer's needs

• Follow up to ensure the customer's satisfaction

• Maintain a positive attitude and professional demeanor throughout the interaction
Answered by AI
Add your answer

Q1. Why should we hire you
Add your answer

The final round is very easy