Wipro Costumer Service Interview Questions, Process, and Tips

I am a dedicated and friendly individual with a passion for providing excellent customer service.

• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong attention to detail and strive to exceed customer expectations

• I am a great team player and enjoy working in a fast-paced environment

I want to join Wipro because of its reputation for providing excellent customer service and opportunities for career growth.

• Wipro has a strong reputation for providing excellent customer service

• I am impressed by Wipro's commitment to employee development and career growth opportunities

• I believe that Wipro's values align with my own, making it a great fit for me

Customer service representation involves serving as the face of a company, providing assistance and support to customers.

• Customer service representatives are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services.

• They must have excellent communication skills, patience, and the ability to remain calm under pressure.

• Examples of customer service representa...read more

Mental health is crucial for overall well-being and should be prioritized in all aspects of life.

• Mental health impacts how we think, feel, and act in our daily lives.

• It is important to destigmatize mental health issues and promote open conversations about them.

• Seeking professional help when needed is a sign of strength and self-care.

• Employers should provide resources and support for employees' mental health, such as co...read more

I am a dedicated and friendly individual with a passion for helping others and providing excellent customer service.

• I have over 5 years of experience in customer service roles

• I am a great communicator and problem solver

• I always strive to go above and beyond to meet customer needs

• I am proficient in using CRM systems and handling customer inquiries efficiently

My name is Ravina Rathor and I am from Haryana city Hansi, and my education 12th from SD Kanya Senior secondary school, hansi Haryana, I am fresher. My hobbies are dancing and singing.

Yes, I am comfortable working night shifts and have experience doing so in previous roles.

• I have previous experience working night shifts in my previous job at XYZ company.

• I am a night owl and actually prefer working during the night.

• I am able to adjust my sleep schedule accordingly to accommodate night shifts.

I was responsible for handling customer inquiries, resolving complaints, and providing information about products and services.

• Managed incoming calls and emails from customers

• Resolved customer complaints in a professional and timely manner

• Provided information about products and services to customers

• Maintained customer records and updated information as needed

I am excited about the opportunity to learn from the expertise within your team and future develop my skills in specific skills to help wipro achieve its goal of help skills to hell why Bro why bro achieves a Chai achieves its goal of help our clients achieve there business objectives through any combinations of process, excellence, quality frameworks and service delivery, innovation

Dealing with customers requires patience, empathy, and effective communication.

• Listen actively to their concerns and needs

• Remain calm and professional, even in difficult situations

• Offer solutions and alternatives to resolve their issues

• Show empathy and understanding towards their situation

• Communicate clearly and effectively, avoiding technical jargon

• Thank them for their business and offer assistance for future needs

Remaining calm when a customer is disappointed requires empathy, active listening, and a solution-focused approach.

• Acknowledge the customer's feelings and apologize for any inconvenience caused

• Listen actively to their concerns and ask clarifying questions to fully understand the issue

• Offer a solution or alternative that addresses their needs and concerns

• Stay professional and avoid taking the customer's frustration pers...read more