Tech Mahindra Costumer Service Interview Questions and Answers

BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

• BPOs can handle a variety of processes such as customer service, technical support, and data entry.

• Companies outsource to BPOs to save costs and improve efficiency.

• BPOs are often located in countries with lower labor costs, such as India and the Philippines.

• BPOs may operate onshore, nearshore...read more

I should be hired in TCS because of my strong customer service skills, dedication to learning and growing, and alignment with TCS's values and goals.

• I have excellent communication and problem-solving skills, which are essential for a Customer Service Associate role.

• I am highly motivated and eager to learn and develop new skills, which aligns with TCS's focus on continuous learning and growth.

• I share TCS's commitment to...read more

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

• Conducted a thorough analysis of existing processes and identified areas for improvement

• Developed and implemented a new system for tracking and resolving customer issues

• Trained customer service team on new process and provided ongoing support

• Monitored and evaluated the effectiveness of the new process through regular feedback and data a...read more