Tech Mahindra Costumer Service Interview Questions and Answers

The importance of effective communication in customer service

• Effective communication builds trust and rapport with customers

• It helps in understanding customer needs and providing appropriate solutions

• Good communication reduces misunderstandings and conflicts

• Examples: active listening, clear and concise language, empathy

• Using positive language and tone to create a positive customer experience

I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

• Actively listen to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Provide prompt and effective solutions to address customers' issues

• Maintain a positive and professional attitude throughout the interaction

• Follow up wi