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HCLTech Customer Service Associate Interview Questions and Answers
HCLTech Customer Service Associate Interview Experiences
4 interviews found
Anonymous
(1 Question)
- Q1. Project discussion
(1 Question)
- Q1. Tell me something about your self
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself?
- Q2. How you spend your last birthday
- Q3. How you spend your last weekend
Interview Preparation Tips
Reena B
I applied via Naukri.com and was interviewed before Jun 2021. There were 3 interview rounds.
Hr gave one topic to speak about that! Fluently in English!
(3 Questions)
- Q1. Tell me about yourself
- Q2. Whats your long term goal
- Q3. What books you have read
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself
- Q2. Choose a topic and speak accordingly for atleast 2 minutes
- Ans.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
It helps in understanding customer needs and providing appropriate solutions
Good communication reduces misunderstandings and conflicts
Examples: active listening, clear and concise language, empathy
Using positive language and tone to create a positive customer experience
- Q3. Tell me about your family
Interview Preparation Tips
Don't use fillers and try to keep everything to the point
HCLTech interview questions for designations
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Soumya Chatterjee
(2 Questions)
- Q1. Tell me about yourself and the relevant experience?
- Q2. What skills do you have for us to enhance the productivity of the project?
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I am a strong communicator and problem-solver
I am committed to providing excellent service and building positive relationships with customers
- Q2. Tell about our company?
- Ans.
Our company is a leading provider of customer service solutions in the retail industry.
Founded in 2005
Headquartered in New York City
Specializes in providing personalized customer service experiences
Works with top retail brands such as Macy's and Nordstrom
Interview Preparation Tips
General Questions regarding your experience in customer support
(1 Question)
- Q1. Introduction What is your Memorable day Speak something about your college days in hindi Are you comfortable with night shift What is your salary expectation.
(1 Question)
- Q1. Verbal questions Communication skills testing
A J
I applied via Walk-in and was interviewed in Mar 2022. There were 3 interview rounds.
(4 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
Scene at Hospital
(1 Question)
- Q1. Why should i get you on board?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What do you in leisure time
- Ans.
In my leisure time, I enjoy reading books, playing sports, and spending time with family and friends.
Reading books
Playing sports
Spending time with family and friends
- Q2. Just make you answer very soft and convenient. Ex- I use to play game or watch movies....again they will ask you to talk something about game if you tell them game if movie they will ask you what is you la...
- Q3. Person test
- Q4. Try to speak clear and accurate.
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HCLTech Customer Service Associate Interview Process
based on 2 interviews
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HCLTech Customer Service Associate Reviews and Ratings
based on 19 reviews
Rating in categories
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|  ₹1.7 L/yr - ₹8 L/yr |
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| ₹6.9 L/yr - ₹25 L/yr |
|
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| ₹4 L/yr - ₹16.5 L/yr |
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14.9k
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| ₹4.2 L/yr - ₹14 L/yr |
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