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IBM Customer Service Executive Interview Questions and Answers

Updated 16 Aug 2023

IBM Customer Service Executive Interview Experiences

4 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 16 Aug 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Group discussion with very important

Round 3 - One-on-one 

(3 Questions)

  • Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
    • Add your answer
  • Q2. I can send today my full profile myself only
    • Add your answer
  • Q3. When Jain job opportunities
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Myself only my number XXXXXcell this number

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 9 Sep 2022

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is value of marketing
  • Ans. 

    Marketing creates value by promoting products/services and building brand awareness.

    • Marketing helps businesses reach their target audience

    • It creates brand recognition and loyalty

    • It generates leads and sales

    • It helps businesses understand their customers' needs and preferences

    • It creates a competitive advantage

    • Examples: Coca-Cola's 'Share a Coke' campaign, Nike's 'Just Do It' slogan

    • Answered by AI
    Add your answer
  • Q2. What is about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bcome very bad work in the previous year happen

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
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asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
View answers (9)
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
View answers (37)
asked in Muthoot Fincorp
Q4. What do you know about gold loans and How will you identify wheth ... read more
View answers (10)
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
View answers (14)
View All

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 17 Jul 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself and tell us your memorable moment.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduce yourself and tell us your daily routine .explain what is customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and answers accurately.

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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 30 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
    • Add your answer
  • Q2. I want to make my career in __________ industry.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.

IBM interview questions for designations

 Customer Executive

 (1)

 Customer Care Executive

 (3)

 Customer Support Executive

 (1)

 Customer Service Associate (Csa)

 (1)

 Service Desk Executive

 (1)

 Customer Manager

 (1)

 Customer Care Executive & Cashier

 (1)

 Customer Support Associate

 (1)

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 29 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self ???
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Customer Service Executive Interview Questions & Answers

TCS user image Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about yourself.
    • View 6 more answers
  • Q2. Regarding previous Organization.
    • Add your answer
  • Q3. Why did you left previous Organization.
    • Add your answer
  • Q4. What was your role in previous Organization.
    • Add your answer
  • Q5. Detail Explanation regarding previous Organization Process.
  • Ans. 

    Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

    • Conducted a thorough analysis of existing processes and identified areas for improvement

    • Developed and implemented a new system for tracking and resolving customer issues

    • Trained customer service team on new process and provided ongoing support

    • Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

    • Answered by AI
    View 1 more answer
  • Q6. Regarding Hobby
    • Add your answer
  • Q7. Job stability
    • Add your answer
  • Q8. And what you think about TCS.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Dec 2020

I applied via Walk-in and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. (1) Normal intro ... (2)Prepare any topic like favorite trip and Delhi metro
    • Add your answer
  • Q2. Tell me about your hobbies
    • Add your answer
  • Q3. Tell me about your strength
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - During the interview always be confident in first round Or in time of introducing yourself because if you give your first round in proper way and within fluency then definitely your interviewers will show intrest towards you for second round never be hesitate in very first round of interview.
And we always need to know about the company for which we are going to introducing ourselves.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image

posted on 14 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Qualifications and experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Situation questions, language proficiency
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Commitment to work for the company for a long term
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be natural and upsell about your good quality
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IBM Interview FAQs

How many rounds are there in IBM Customer Service Executive interview?
IBM interview process usually has 2-3 rounds. The most common rounds in the IBM interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in IBM Customer Service Executive interview?

Some of the top questions asked at the IBM Customer Service Executive interview -

  1. What is value of market...read more
  2. Hai iam nsivaramakrishna thanks for the information contained in this email add...read more
  3. I can send today my full profile myself o...read more

Tell us how to improve this page.

IBM Interviews By Designations

Interview Questions for Popular Designations

IBM Customer Service Executive Interview Process

based on 2 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

Customer Service Executive Interview Questions from Similar Companies

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IBM Customer Service Executive Salary
based on 36 salaries
₹1.7 L/yr - ₹5.6 L/yr
5% more than the average Customer Service Executive Salary in India
View more details

IBM Customer Service Executive Reviews and Ratings

based on 12 reviews

4.6/5

Rating in categories

4.6

Skill development

4.6

Work-life balance

4.6

Salary

4.6

Job security

4.6

Company culture

4.6

Promotions

4.6

Work satisfaction

Explore 12 Reviews and Ratings
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