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Flipkart Costumer Service Interview Questions and Answers

Updated 5 Jun 2023

Flipkart Costumer Service Interview Experiences

3 interviews found

I applied via Walk-in and was interviewed in Nov 2022. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself?
  • Ans. Suru,so,my name is shreya & I am 19 year's old. I have some background in data analysis,with a degree from University holkar science college Indore.
  • Answered Anonymously
  • Q2. Why Do You Want This Job?
  • Ans. As a fresher , It would be a wonderful opportunity to start my career with a reputed company like yours.
  • Answered Anonymously
  • Q3. What is your greatest weakness?
  • Ans. My weakness is that I am mostly afraid of failure and fell unwell to multitask.and my greatest weakness is i trust people easily.
  • Answered Anonymously
  • Q4. What is your greatest strength?
  • Ans. My greatest strength is self-motivation and honest person.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Flipkart Costumer Service interview:
  • Tally ERP
  • Data Entry Operation
  • Data basic
  • C
  • C++
Interview preparation tips for other job seekers - Please asking me questions on this way & please provide job.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coustomer services 

(5 Questions)

  • Q1. How to recognise of coustomer services and how to deal any problem of coustomer
  • Ans. 

    Recognizing customer service involves identifying customer needs and providing solutions. Handling customer problems requires active listening and empathy.

    • Listen actively to understand the customer's issue

    • Show empathy and understanding towards the customer

    • Offer solutions or alternatives to resolve the problem

    • Follow up with the customer to ensure satisfaction

    • Maintain a positive attitude and professional demeanor through

  • Answered by AI
  • Q2. Any product details share with customer
  • Ans. 

    When sharing product details with customers, it is important to be clear, concise, and informative.

    • Provide accurate information about the product's features and benefits

    • Explain how the product works and how it can meet the customer's needs

    • Address any potential concerns or questions the customer may have

    • Offer additional information or resources if needed, such as user manuals or online tutorials

  • Answered by AI
  • Q3. What is return policy?
  • Ans. 

    Return policy is a set of rules and guidelines that dictate how customers can return items they have purchased.

    • Return policy outlines the timeframe in which returns are accepted

    • It specifies the condition items must be in for a return to be processed

    • Some return policies include restocking fees or return shipping costs

    • Return policies may vary between different stores or companies

  • Answered by AI
  • Q4. Where is my order?
  • Q5. How I give good service for coustomer?

Interview Preparation Tips

Topics to prepare for Flipkart Costumer Service interview:
  • Customer Service

Costumer Service Interview Questions Asked at Other Companies

Q1. How much does the credit credit get from the credit? The total cr ... read more
asked in Wipro
Q2. How to remain calm when costomer is disappointed with your servic ... read more
asked in Wipro
Q3. What do you know about coustmer service representation
Q4. What is the fainans work?
Q5. How to increase company's product production?

I applied via Company Website and was interviewed in Sep 2022. There were 7 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Aptitude round me quize question hote hai

Round 3 - Coding Test 

Coding test me code hote hai aur us code ke jawab dene hote hai

Round 4 - Assignment 

Company kuch assignment deti hai use complete karne padte hai

Round 5 - Case Study 

Agar costmer ko kisi product me problem hai to us broblem ko pura study karke uska solution nikalna padta hai

Round 6 - Group Discussion 

Group discussion me 6,7 logo ke beech kisi topic ko leke discuss kiya jata hai

Round 7 - HR 

(4 Questions)

  • Q1. What is ur Name, my name is sayali Bokde
  • Q2. Aap kaha se belong karte hai
  • Q3. Aap ne kaha tak padhai ki hai,i have done my 12th state board,maharashtra
  • Q4. Aapka work experience, I am fresher

Interview Preparation Tips

Interview preparation tips for other job seekers - Kya aap meri application dekh ke job ke liye reply denge

Interview questions from similar companies

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. Why should I hire you ?
  • Ans. 

    I have a proven track record of successfully leading teams, driving growth, and exceeding targets.

    • I have over 10 years of experience in senior leadership roles.

    • I have consistently delivered results and exceeded targets in my previous roles.

    • I have a strong strategic mindset and have successfully led teams through periods of change and growth.

    • I am a strong communicator and relationship builder, able to collaborate effect...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: Everybody shared their own views on the topic
Tips: You should initiate the discussion before anyone starts or if you don't have any idea about the topic then you note down points shared by others and give conclusion by mixing all the points you noted
Duration: 10 hours

Round: HR Interview
Experience: Told positives about myself
Tips: Refer to the jd

Skills: Communication, Leadership Skills

I applied via Naukri.com and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What you know about India mart

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all your your percentage in 10th 12th and Graduation is 50 above and know basic about india mart

I applied via Recruitment Consultant and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. How will you sale website
  • Q2. How will you generate daily revenue for company
  • Ans. 

    I will generate daily revenue for the company by implementing effective sales strategies and motivating my team to achieve their targets.

    • Developing a sales plan and setting achievable targets

    • Identifying potential customers and reaching out to them through various channels

    • Providing excellent customer service to retain existing customers and generate referrals

    • Motivating and training team members to improve their sales sk...

  • Answered by AI
  • Q3. How will you handle tough time or sales pressure
  • Q4. How will you handle Target

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy to join here but tough to survive

I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my last company experiences
  • Q2. About my family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Everything was good

I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. The first round was telephonic round, in which you have to give your introduction and then they will ask whether you know excel or not. Second round was video interview they asked from my resume from my i...
  • Q2. One question was how will you add new seller to Im.

Interview Preparation Tips

Interview preparation tips for other job seekers - difference between B2B and B2C company. They will ask questions from your interest and from the resume.Also learn basic of excels like vlookup, hlookup etc.

I applied via Referral and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How you will handle the work pressure?

Interview Preparation Tips

Interview preparation tips for other job seekers - NEVER join this company as an executive(L1).This job will literally ruin your life.It will only give you mental stress everyday,there is no work life balance in this company,you just have to complete your targets,and your managers will not support you in this.They only want result. I literally forget my lunch and breakfast.It is giving me anxiety everyday.

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Where will you see yourself in next 5 year in IndiaMart?
  • Ans. I would like to reach top position in next 5 years by stepping every position within 1-1.5 year.
  • Answered by Gaurav Singh

Interview Preparation Tips

Interview preparation tips for other job seekers - They just want to understand if you would like to work with them for long term
Contribute & help others!
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Flipkart Interview FAQs

How many rounds are there in Flipkart Costumer Service interview?
Flipkart interview process usually has 3-4 rounds. The most common rounds in the Flipkart interview process are Resume Shortlist, Group Discussion and HR.
What are the top questions asked in Flipkart Costumer Service interview?

Some of the top questions asked at the Flipkart Costumer Service interview -

  1. How to recognise of coustomer services and how to deal any problem of cousto...read more
  2. What is return poli...read more
  3. Any product details share with custo...read more

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Flipkart Costumer Service Interview Process

based on 3 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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Flipkart Costumer Service Salary
based on 4 salaries
₹2.2 L/yr - ₹2.9 L/yr
15% more than the average Costumer Service Salary in India
View more details

Flipkart Costumer Service Reviews and Ratings

based on 2 reviews

4.2/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

4.0

Salary

5.0

Job security

4.8

Company culture

4.8

Promotions

5.0

Work satisfaction

Explore 2 Reviews and Ratings
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