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Flipkart
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Walk-in and was interviewed in Nov 2022. There was 1 interview round.
I applied via AmbitionBox and was interviewed in May 2023. There were 2 interview rounds.
Recognizing customer service involves identifying customer needs and providing solutions. Handling customer problems requires active listening and empathy.
Listen actively to understand the customer's issue
Show empathy and understanding towards the customer
Offer solutions or alternatives to resolve the problem
Follow up with the customer to ensure satisfaction
Maintain a positive attitude and professional demeanor through
When sharing product details with customers, it is important to be clear, concise, and informative.
Provide accurate information about the product's features and benefits
Explain how the product works and how it can meet the customer's needs
Address any potential concerns or questions the customer may have
Offer additional information or resources if needed, such as user manuals or online tutorials
Return policy is a set of rules and guidelines that dictate how customers can return items they have purchased.
Return policy outlines the timeframe in which returns are accepted
It specifies the condition items must be in for a return to be processed
Some return policies include restocking fees or return shipping costs
Return policies may vary between different stores or companies
I applied via Company Website and was interviewed in Sep 2022. There were 7 interview rounds.
Aptitude round me quize question hote hai
Coding test me code hote hai aur us code ke jawab dene hote hai
Company kuch assignment deti hai use complete karne padte hai
Agar costmer ko kisi product me problem hai to us broblem ko pura study karke uska solution nikalna padta hai
Group discussion me 6,7 logo ke beech kisi topic ko leke discuss kiya jata hai
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I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.
I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.
Have basic knowledge
Anyone with basic knowledge can pass
I applied via Naukri.com and was interviewed in May 2019. There were 5 interview rounds.
I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.
I applied via LinkedIn and was interviewed before Apr 2021. There were 2 interview rounds.
Versant aptitude test which has four parts in which you will tested in your communication skill and also logical reasoning
I applied via Naukri.com and was interviewed before Feb 2021. There were 3 interview rounds.
About team management
I was interviewed before May 2016.
I have a proven track record of successfully leading teams, driving growth, and exceeding targets.
I have over 10 years of experience in senior leadership roles.
I have consistently delivered results and exceeded targets in my previous roles.
I have a strong strategic mindset and have successfully led teams through periods of change and growth.
I am a strong communicator and relationship builder, able to collaborate effect...
based on 3 interviews
1 Interview rounds
based on 2 reviews
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Senior Executive
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Operations Executive
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Team Lead
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Assistant Manager
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Executive
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