Hiring Experience Customer Support For -Quality Analyst Position

Job description

Hi,

We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm / 2.30pm to 11.30pm)

Experience - 1 yr & above (only from customer support background)

Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm

5 days working in a week and saturday and sunday fixed off

Free cab facility provided for pick and drop(*25km radius, door step pick and drop)

Good communication skill in English is required

We are looking for immediate joiners only

Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls)

Job Responsibilities:

Responsible for reviewing associate's quality of phone and/or non-voice interactions based on

client established quality measures.

Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified.

Responsible for completing monitoring forms, including comments detailing associate

performance and saving all results in the database for review and reporting.

Assist in making recommendations for quality assurance improvement,

particularly around their workflow and knowledge guides

Being able to work at speed, accurately to agreed targets

Excellent analytical skills, ability to synthesize data from various sources

Excellent time management and organizational skills Knowledge

Basic knowledge of computers and use of software.

Knowledge of quality assurance standards and methodologies, would be an advantage

Education: Higher secondary & above

Interested candidates can Share your resume through WhatsApp to pavithra Hr

-7845935727(No calls pls)

Role: Customer Retention - Voice / Blended Industry

Type: BPM / BPO Department: Customer Success, Service & Operations Employment

Type: Full Time, Permanent Role

Category: Voice / Blended

Education UG

Graduation Not Required