Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Foundever Team. If you also belong to the team, you can get access from here

Foundever Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Foundever Customer Care Executive Interview Questions and Answers

Updated 26 Oct 2024

Foundever Customer Care Executive Interview Experiences

5 interviews found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Voice and Accent Test
Round 2 - One-on-one 

(2 Questions)

  • Q1. Voice and Accent round
  • Q2. Process Hr Round

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are Fresher then it good to join as the salary scale is very low Once you get the experience you need to find better opportunity as no salary growth and Full Politics of Manager and higher Management Only Favorite employees are Promoted and Deserving once are not Promoted. SURESH IYER at SITEL Mumbai is the Worst Manager 👨‍💼 with Full of Politics and Favoritism.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Self introduction
  • Q2. Why customer service
  • Q3. Tell me more about sitel
  • Q4. Technical questions
Round 3 - Assignment 

This round will be on teams meet

Round 4 - One-on-one 

(1 Question)

  • Q1. Customer service question

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice is go with flow be confident on yourself self don't be panic in front of hr give your best .

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Present your self.
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Ability to handle high-stress situations

    • Proficient in CRM software and ticketing systems

  • Answered by AI
  • Q2. Any incident explain in French language.

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak fluently.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. They will ask you the previous company work experience
  • Q2. What is your roles and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Employer is too good

Foundever interview questions for designations

 Customer Care Representative

 (2)

 Customer Care Associate

 (1)

 Non Voice Customer Care Executive

 (1)

 Customer Care and Sales Representative

 (1)

 Customer Executive

 (1)

 Customer Service Executive

 (13)

 Customer Support Executive

 (2)

 Customer Support

 (1)

Interview Preparation Tips

Round: Group Discussion
Duration: 5 minutes

College Name: S.V.P Jr college

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Feb 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What are your qualifications?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you provide an introduction of yourself?
  • Q2. What motivated you to choose a role in the BPO sector?

Interview Preparation Tips

Interview preparation tips for other job seekers - It was an amazing experience that I gained when I attended the interview.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell about yourself
  • Q2. Tell your experience about the company you noticed or absorbed since you entered here.
  • Ans. 

    Since joining the company, I have noticed a strong focus on customer satisfaction and continuous improvement.

    • Regular training sessions for employees to enhance customer service skills

    • Feedback mechanisms in place to gather customer opinions and suggestions

    • Implementation of new technologies to streamline customer interactions

    • Company culture that values empathy and problem-solving

  • Answered by AI
Round 2 - One-on-one 

(4 Questions)

  • Q1. What motivates you to seek a position in the BPO sector?
  • Ans. 

    I am motivated to seek a position in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.

    • Opportunity to interact with diverse customers

    • Ability to provide excellent service

    • Interest in problem-solving and communication skills

    • Career growth and development opportunities

    • Excitement about working in a fast-paced environment

  • Answered by AI
  • Q2. Tell about yourself.
  • Q3. What is your understanding of customer service?
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • Customer service involves actively listening to customers' needs and concerns.

    • It requires empathy and patience to address customer issues effectively.

    • Providing timely and accurate information to customers is essential for good customer service.

    • Going above and beyond to exceed customer expectations can lead ...

  • Answered by AI
  • Q4. Where do you see yourself in the next five years?
  • Ans. 

    In the next five years, I see myself growing within the company, taking on more responsibilities, and potentially moving into a leadership role.

    • Continuing to excel in my current role as a Customer Care Executive

    • Participating in training and development programs to enhance my skills

    • Seeking opportunities for advancement within the company

    • Building strong relationships with colleagues and customers

    • Possibly transitioning in

  • Answered by AI
Round 3 - One-on-one 

(3 Questions)

  • Q1. What do you know about Samsung and its products?
  • Ans. 

    Samsung is a multinational conglomerate known for its electronics products such as smartphones, TVs, and home appliances.

    • Samsung is a South Korean multinational conglomerate

    • It was founded in 1938 by Lee Byung-chul

    • Samsung Electronics is the largest subsidiary of the company

    • They produce a wide range of products including smartphones, TVs, home appliances, and more

    • Popular Samsung products include the Galaxy smartphones, Q

  • Answered by AI
  • Q2. What do you understand by premium segment customers?
  • Ans. 

    Premium segment customers are high-end customers who are willing to pay more for superior products or services.

    • Premium segment customers are typically more affluent and have higher disposable income.

    • They prioritize quality, exclusivity, and personalized service.

    • Examples include luxury car buyers, high-end fashion shoppers, and first-class airline passengers.

  • Answered by AI
  • Q3. What do you know about artificial intelligence (AI)?
  • Ans. 

    Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems.

    • AI involves the development of algorithms that enable machines to perform tasks that typically require human intelligence.

    • Examples of AI include virtual assistants like Siri and Alexa, self-driving cars, and recommendation systems like those used by Netflix and Amazon.

    • AI can be categorized into narrow...

  • Answered by AI
Round 4 - Aptitude Test 

The desktop test consisted of four different rounds, and a minimum score of 65 was required to pass.

Interview Preparation Tips

Interview preparation tips for other job seekers - Enhance your conversational skills. Fluency in English will significantly aid you in succeeding in interviews and boosting your confidence.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What motivates you to want to join this company?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you provide details about your family background?
  • Q2. What does the written English communication test entail?
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Why the gap. Is huge?
  • Ans. 

    The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.

    • Market demand for the specific skill set may be low

    • Economic conditions may have led to downsizing or hiring freezes

    • Company restructuring or mergers could have affected hiring

    • Personal reasons such as health issues or family commitments

  • Answered by AI
  • Q3. Where does your husband work
  • Ans. 

    My husband works as a software engineer at a tech company in the city.

    • My husband is a software engineer

    • He works at a tech company

    • His workplace is located in the city

  • Answered by AI
  • Q4. When would you join?
  • Ans. 

    I am available to join immediately.

    • I can start as soon as possible.

    • I am ready to join within a week's notice.

    • I am flexible with the joining date and can accommodate as per the company's requirement.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are married, your likelihood of being hired may be lower. Conceal any employment gaps if possible.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Describe yourself
  • Q2. Related studies

Foundever Interview FAQs

How many rounds are there in Foundever Customer Care Executive interview?
Foundever interview process usually has 2 rounds. The most common rounds in the Foundever interview process are HR, One-on-one Round and Assignment.
How to prepare for Foundever Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are International Voice Process, international bpo, voice process, Customer Service and Communication Skills.
What are the top questions asked in Foundever Customer Care Executive interview?

Some of the top questions asked at the Foundever Customer Care Executive interview -

  1. Any incident explain in French langua...read more
  2. Voice and Accent T...read more
  3. Voice and Accent ro...read more

Tell us how to improve this page.

Foundever Customer Care Executive Interview Process

based on 10 interviews

Interview experience

4.2
  
Good
View more

Fast track your campus placements

View all
Foundever Customer Care Executive Salary
based on 146 salaries
₹1.5 L/yr - ₹5.4 L/yr
18% more than the average Customer Care Executive Salary in India
View more details

Foundever Customer Care Executive Reviews and Ratings

based on 61 reviews

3.7/5

Rating in categories

3.4

Skill development

3.5

Work-life balance

3.2

Salary

3.5

Job security

3.3

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 61 Reviews and Ratings
Customer Care Executive

Mumbai

0-4 Yrs

₹ 0.5-3 LPA

Customer Care Executive

Hyderabad / Secunderabad

0-1 Yrs

₹ 2-3 LPA

Customer Care Executive

Mumbai

0-3 Yrs

Not Disclosed

Explore more jobs
Customer Service Professional
758 salaries
unlock blur

₹1 L/yr - ₹4.8 L/yr

Customer Service Executive
491 salaries
unlock blur

₹1.1 L/yr - ₹4.8 L/yr

Customer Service Representative
394 salaries
unlock blur

₹1.4 L/yr - ₹5 L/yr

Customer Support Executive
245 salaries
unlock blur

₹1.3 L/yr - ₹4.1 L/yr

Team Lead
215 salaries
unlock blur

₹2.9 L/yr - ₹8.4 L/yr

Explore more salaries
Compare Foundever with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview