Teleperformance Non Voice Customer Care Executive Interview Questions and Answers

Q1. Tell me about
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Q2. What is your qualification
Ans. 
I hold a Bachelor's degree in Business Administration, specializing in Marketing, which has equipped me with essential customer service skills.
• Bachelor's degree in Business Administration with a focus on Marketing.

• Completed coursework in customer relationship management and communication.

• Participated in internships that involved direct customer interaction, enhancing my problem-solving skills.

• Engaged in projects that r...read more
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Q3. What is Exp
Ans. 
Exp refers to experience, often highlighting skills and knowledge gained in a specific field or role.
• Experience can be professional, academic, or personal.

• For example, working in customer service for 3 years enhances communication skills.

• Internships provide practical experience in a chosen field.

• Volunteering can also count as experience, showcasing commitment and skills.
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Q4. Why leave the job
Ans. 
I am seeking new challenges and opportunities for growth that align better with my career goals and personal aspirations.
• Desire for career advancement: I want to take on more responsibilities and grow in my career.

• Seeking a better work-life balance: My previous job required long hours that affected my personal life.

• Looking for a more dynamic environment: I thrive in fast-paced settings and my last role felt stagnant.

• Pu...read more
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Q1. Brief Introduction
Ans. Graduated, if not then you have to handle the question regarding the stability.
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Q2. If experienced, then why your left the previous job.
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Q3. Some question regarding bpo. What is customer care, role, meaning of empathy or sympathy.
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Q4. Speak on a topic for 1 min
Ans. 
The importance of mental health in the workplace
• Mental health affects productivity and overall well-being

• Employers should provide resources and support for mental health

• Creating a positive work environment can improve mental health

• Examples: offering flexible work hours, promoting work-life balance, providing access to counseling services
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Mock chat and email writing for non voice process.

Q1. Tell me about yourself
Ans. Just tell your name and tell him/her about your what have you done in your studies and tell them about your skills thats all.
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Q2. Please read about the company in which you applied for.
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