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Alorica Customer experience Executive Interview Questions and Answers

Updated 2 Oct 2024

Alorica Customer experience Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a customer experience executive with 5 years of experience in improving customer satisfaction and loyalty through various strategies.

    • I have a strong background in analyzing customer feedback and implementing solutions to enhance their experience.

    • I have successfully led cross-functional teams to develop and execute customer-centric initiatives.

    • I am skilled in data analysis and using insights to drive decision-makin...

  • Answered by AI
  • Q2. Talk about Ecommerce or any random topic for one min
  • Ans. 

    Ecommerce has revolutionized the way we shop, making it convenient and accessible for consumers worldwide.

    • Ecommerce allows customers to shop online from the comfort of their own homes.

    • Customers can compare prices and products easily, leading to informed purchasing decisions.

    • Ecommerce platforms often offer personalized recommendations based on customer preferences.

    • The rise of mobile ecommerce has made shopping even more...

  • Answered by AI
  • Q3. How to address customer if they talk rude
  • Ans. 

    Address calmly, listen actively, empathize, set boundaries, offer solutions.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Set boundaries by politely stating that rude behavior is not acceptable

    • Offer solutions to address their issues

  • Answered by AI
  • Q4. Tell something about online eccomerce platforms
  • Ans. 

    Online ecommerce platforms are websites or applications that allow businesses to sell products or services online.

    • Provide a platform for businesses to create online stores

    • Offer features such as product listings, shopping carts, and payment processing

    • Enable businesses to reach a wider audience and increase sales

    • Examples include Shopify, WooCommerce, and Magento

  • Answered by AI
Round 2 - Assignment 

Accent round and they test about our speaking fluency

Interview questions from similar companies

I applied via Walk-in and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you
  • Q2. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview process for me

I applied via Monster and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self. Why you want to join Teleperformance?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and comfortable in English.

I applied via Recruitment Consultant and was interviewed before Jan 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself.
  • Q2. Questions related to previous job.
  • Q3. Typing test and Versant Round
  • Q4. Speak on any one topic
  • Q5. Why you want to join this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer the questions with confidence and don't behave casually.

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my profile, including past work experience and famly things. Asked about the current affairs at that time..l

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm, wear formal, liten proper then answer, do not fumble or use aa mm mm nothing, and do not use lot of pauses, not use any specific word again n again

Interview Preparation Tips

Round: Resume Shortlist
Experience: Jam round
Tips: Talk about the taypink


Round: Test
Experience: Jam round
Tips: Talk about the taypink

Total Questions: 15

Round: Test
Experience: Discation
Tips: Yes
Duration: 15 minutes

I appeared for an interview in Jan 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I passed first round by giving interview in english rapidly questiones
Tips: be confident

Round: Test
Duration: 30 minutes
Total Questions: 20

Skills: Communication

I applied via Other

Interview Preparation Tips

General Tips: It is so easy.First round with HR in english, Basic questions asked after telephonic interview in language. That's all.
Skills: Communication And Confidence, Communication
Duration: <1 week

I applied via Referral and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. This company all about voice Process just they will looking to your communication skill so they will be asking self intro & about your own place info

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak properly don't be nervous & there is OK to mistake while communicating but not more that's it

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company to start the career

Alorica Interview FAQs

How many rounds are there in Alorica Customer experience Executive interview?
Alorica interview process usually has 2 rounds. The most common rounds in the Alorica interview process are HR and Assignment.
How to prepare for Alorica Customer experience Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are customer support, voice process, Customer Service, international bpo and non voice.
What are the top questions asked in Alorica Customer experience Executive interview?

Some of the top questions asked at the Alorica Customer experience Executive interview -

  1. How to address customer if they talk r...read more
  2. Tell something about online eccomerce platfo...read more
  3. Talk about Ecommerce or any random topic for one ...read more

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Alorica Customer experience Executive Interview Process

based on 3 interviews

Interview experience

3.3
  
Average
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Alorica Customer experience Executive Salary
based on 39 salaries
₹2 L/yr - ₹4 L/yr
17% less than the average Customer experience Executive Salary in India
View more details

Alorica Customer experience Executive Reviews and Ratings

based on 14 reviews

3.5/5

Rating in categories

3.4

Skill development

3.2

Work-life balance

3.6

Salary

2.9

Job security

3.3

Company culture

2.5

Promotions

3.0

Work satisfaction

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