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Alorica Customer experience Executive Interview Questions and Answers

Updated 2 Oct 2024

Alorica Customer experience Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a customer experience executive with 5 years of experience in improving customer satisfaction and loyalty through various strategies.

    • I have a strong background in analyzing customer feedback and implementing solutions to enhance their experience.

    • I have successfully led cross-functional teams to develop and execute customer-centric initiatives.

    • I am skilled in data analysis and using insights to drive decision-makin...

  • Answered by AI
  • Q2. Talk about Ecommerce or any random topic for one min
  • Ans. 

    Ecommerce has revolutionized the way we shop, making it convenient and accessible for consumers worldwide.

    • Ecommerce allows customers to shop online from the comfort of their own homes.

    • Customers can compare prices and products easily, leading to informed purchasing decisions.

    • Ecommerce platforms often offer personalized recommendations based on customer preferences.

    • The rise of mobile ecommerce has made shopping even more...

  • Answered by AI
  • Q3. How to address customer if they talk rude
  • Ans. 

    Address calmly, listen actively, empathize, set boundaries, offer solutions.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Set boundaries by politely stating that rude behavior is not acceptable

    • Offer solutions to address their issues

  • Answered by AI
  • Q4. Tell something about online eccomerce platforms
  • Ans. 

    Online ecommerce platforms are websites or applications that allow businesses to sell products or services online.

    • Provide a platform for businesses to create online stores

    • Offer features such as product listings, shopping carts, and payment processing

    • Enable businesses to reach a wider audience and increase sales

    • Examples include Shopify, WooCommerce, and Magento

  • Answered by AI
Round 2 - Assignment 

Accent round and they test about our speaking fluency

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Interview Preparation Tips

Round: Resume Shortlist
Experience: I got a call from Teleperformance HR and was asked if interested to work in BPO. I agreed and they took my short introduction. After that, I was informed that next level interview will be conducted within 1 to 2 working days.
Tips: What ever you say, say with 100% confidence.

Interview Questionnaire 

1 Question

  • Q1. Basic questions like Name, Address, Birth date, qualification and work experience

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.


Interview Questionnaire 

1 Question

  • Q1. About yourself

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction and about previous experience.
Tips: Should be confidence

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 
Round 2 - Group Discussion 

Tell me about your day.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is an easy interview, you just need to have some good communication skills.

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - Assignment 

Na

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple , communication should be fluent and be confident 😎

I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, educational qualifications, hobbies, work experience if any, what do you mean by BPO.

Interview Preparation Tips

Interview preparation tips for other job seekers - They just see your confidence and Grasping power to resolve customer query. Good English required in international process.

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Why you are looking for this job ,why you choose this place and designation ,what are you weaknesses

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence , speak in a pleasant and good manner ,dress well and show your personality ,be answerable to each and every question ,if unable then can deny in a polite manner thats all
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Alorica Interview FAQs

How many rounds are there in Alorica Customer experience Executive interview?
Alorica interview process usually has 2 rounds. The most common rounds in the Alorica interview process are HR and Assignment.
How to prepare for Alorica Customer experience Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are customer support, voice process, Customer Service, international bpo and non voice.
What are the top questions asked in Alorica Customer experience Executive interview?

Some of the top questions asked at the Alorica Customer experience Executive interview -

  1. How to address customer if they talk r...read more
  2. Tell something about online eccomerce platfo...read more
  3. Talk about Ecommerce or any random topic for one ...read more

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Alorica Customer experience Executive Interview Process

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Interview experience

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Alorica Customer experience Executive Salary
based on 38 salaries
₹2.3 L/yr - ₹4 L/yr
17% less than the average Customer experience Executive Salary in India
View more details

Alorica Customer experience Executive Reviews and Ratings

based on 14 reviews

3.5/5

Rating in categories

3.4

Skill development

3.2

Work-life balance

3.5

Salary

2.9

Job security

3.2

Company culture

2.6

Promotions

2.9

Work satisfaction

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