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Alorica Customer experience Executive Interview Questions and Answers

Updated 2 Oct 2024

Alorica Customer experience Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a customer experience executive with 5 years of experience in improving customer satisfaction and loyalty through various strategies.

    • I have a strong background in analyzing customer feedback and implementing solutions to enhance their experience.

    • I have successfully led cross-functional teams to develop and execute customer-centric initiatives.

    • I am skilled in data analysis and using insights to drive decision-makin...

  • Answered by AI
  • Q2. Talk about Ecommerce or any random topic for one min
  • Ans. 

    Ecommerce has revolutionized the way we shop, making it convenient and accessible for consumers worldwide.

    • Ecommerce allows customers to shop online from the comfort of their own homes.

    • Customers can compare prices and products easily, leading to informed purchasing decisions.

    • Ecommerce platforms often offer personalized recommendations based on customer preferences.

    • The rise of mobile ecommerce has made shopping even more...

  • Answered by AI
  • Q3. How to address customer if they talk rude
  • Ans. 

    Address calmly, listen actively, empathize, set boundaries, offer solutions.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Set boundaries by politely stating that rude behavior is not acceptable

    • Offer solutions to address their issues

  • Answered by AI
  • Q4. Tell something about online eccomerce platforms
  • Ans. 

    Online ecommerce platforms are websites or applications that allow businesses to sell products or services online.

    • Provide a platform for businesses to create online stores

    • Offer features such as product listings, shopping carts, and payment processing

    • Enable businesses to reach a wider audience and increase sales

    • Examples include Shopify, WooCommerce, and Magento

  • Answered by AI
Round 2 - Assignment 

Accent round and they test about our speaking fluency

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Recruitment Consultant and was interviewed before Oct 2017. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. PI and Work Experience.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Previous Work experience.

Round: Operations
Experience: Was asked to talk with operations manager.

General Tips: Be honest and work efficiently . To the point.
Skills: Communication, Communication, Communication And Confidence, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

I was interviewed in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • I have 5 years of experience in customer care roles

    • I am skilled in resolving customer issues and providing exceptional service

    • I am empathetic and dedicated to helping customers with their needs

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: Introducing my self with family and qualification details

Skills: Communication
College Name: sheshadripuram first grade college

I was interviewed before Sep 2016.

Interview Questionnaire 

2 Questions

  • Q1. Are you fine to work in rotational shifts
  • Ans. 

    Yes, I am fine to work in rotational shifts as I understand the nature of the job requires flexibility.

    • I am comfortable with working in rotational shifts as I understand the importance of providing round-the-clock customer support.

    • I am willing to adapt my schedule to meet the needs of the company and customers.

    • I have previous experience working in rotational shifts and have successfully managed my time and workload in

  • Answered by AI
  • Q2. Are you fine with split offs
  • Ans. 

    Yes, I am fine with split offs.

    • I am comfortable with handling multiple tasks at once.

    • I can prioritize and manage my time effectively.

    • I am adaptable and can quickly switch between tasks.

    • I have experience working in a fast-paced environment with split offs.

    • I am willing to learn and improve my skills to handle split offs better.

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. Why Minacs ? Salary Expectation ?
  • Ans. 

    Minacs offers a supportive work environment with opportunities for growth and development.

    • Minacs has a reputation for providing excellent customer support services

    • The company values employee satisfaction and offers training programs for career advancement

    • I believe Minacs aligns with my career goals and values

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Aptitude, Reasoning, Navigation Skill test

Interview Questionnaire 

1 Question

  • Q1. About yourself

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction and about previous experience.
Tips: Should be confidence

Interview Questionnaire 

1 Question

  • Q1. Basic questions like Name, Address, Birth date, qualification and work experience

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.


Interview Preparation Tips

Round: Resume Shortlist
Experience: I got a call from Teleperformance HR and was asked if interested to work in BPO. I agreed and they took my short introduction. After that, I was informed that next level interview will be conducted within 1 to 2 working days.
Tips: What ever you say, say with 100% confidence.

I applied via Referral and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self and challenges that i did

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Alorica Interview FAQs

How many rounds are there in Alorica Customer experience Executive interview?
Alorica interview process usually has 2 rounds. The most common rounds in the Alorica interview process are HR and Assignment.
How to prepare for Alorica Customer experience Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are customer support, voice process, Customer Service, international bpo and non voice.
What are the top questions asked in Alorica Customer experience Executive interview?

Some of the top questions asked at the Alorica Customer experience Executive interview -

  1. How to address customer if they talk r...read more
  2. Tell something about online eccomerce platfo...read more
  3. Talk about Ecommerce or any random topic for one ...read more

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Alorica Customer experience Executive Interview Process

based on 3 interviews

Interview experience

3.3
  
Average
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Alorica Customer experience Executive Salary
based on 37 salaries
₹2.3 L/yr - ₹4 L/yr
15% less than the average Customer experience Executive Salary in India
View more details

Alorica Customer experience Executive Reviews and Ratings

based on 14 reviews

3.5/5

Rating in categories

3.4

Skill development

3.2

Work-life balance

3.5

Salary

2.9

Job security

3.2

Company culture

2.6

Promotions

2.9

Work satisfaction

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