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Alorica Customer Support Executive Interview Questions and Answers
Alorica Customer Support Executive Interview Experiences
6 interviews found
(2 Questions)
- Q1. What is Social media?
- Ans.
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share photos, videos, and text posts on social media.
Social media allows for real-time communication and interaction with others.
Businesses use social media for marketing, custom...
- Q2. About native places?good thing or bad thing
Selected
I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.
(1 Question)
- Q1. Self introduction and previous work experience
It was related to grammar and scenarios to assist customers
(2 Questions)
- Q1. About shifts and leaves
- Q2. Where do you see you in next five years?
Interview Preparation Tips
Yash Yadav
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. See your communication skills are you a good listener or not your customer support skills
(1 Question)
- Q1. Cool & be calm it will be very easy you have to score 58 out of 80 . And it will be conducted in their office.
Interview Preparation Tips
Pradeep Bunny
Selected
I applied via Referral and was interviewed before Mar 2022. There were 4 interview rounds.
(1 Question)
- Q1. Self introduction and work experience
Grammar and versant test. Multiple choices questions of grammar
(2 Questions)
- Q1. Self introduction and work experience
- Q2. Handling postpaid customer with high bill
- Ans.
Handling high bill postpaid customers
Listen to the customer's concerns and empathize with them
Explain the charges and provide a breakdown of the bill
Offer solutions such as payment plans or discounts
Ensure the customer understands their options and is satisfied with the resolution
Follow up with the customer to ensure their issue has been resolved
Interview Preparation Tips
Alorica interview questions for designations
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.
Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic
English grammar test
(4 Questions)
- Q1. Operation manager will take 3rd round
- Q2. Why do you want to join us
- Q3. How to handle irrate customer
- Ans.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen to their concerns without interrupting.
Empathize with their frustration and show understanding.
Stay calm and composed, do not take their anger personally.
Apologize for the inconvenience caused, even if it's not your fault.
Offer solutions to resolve the issue and make things right.
Follow up with the customer to ensure their satisfaction.
...
- Q4. What is your aim for next 5 year
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. About myself and my hobbies
Basic aptitude test with English writing and speaking skills
Interview Preparation Tips
Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 24 Dec 2024
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
That was easy but I don't remember.
(2 Questions)
- Q1. Tell me about your career journey
- Q2. Why you want to switch your previous company?
Selected
I applied via Job Fair and was interviewed in Dec 2023. There were 11 interview rounds.
(2 Questions)
- Q1. Tel about ur self
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Tel aboutfamily
- Ans.
Family is a group of people related by blood, marriage, or adoption who support and care for each other.
Family provides emotional support and love.
Family members share common values and traditions.
Family can include parents, siblings, grandparents, aunts, uncles, and cousins.
Family dynamics can vary greatly depending on cultural norms and individual relationships.
(10 Questions)
- Q1. Why do you want to work at this company
- Ans. Make the role great fit for me and I love customer support
- Q2. Why do you want this job
- Ans. I saw the social media I have always loved how you have people in different departments interact users
- Q3. What are you greatest strength
- Ans. Working hard work and where everything is new and consanlty growing
- Q4. Why should hiring you
- Ans. This company famous for India greatest think
- Q5. What are you leaving current job
- Q6. What is ur current salary
- Q7. How do u like one
- Q8. What intrested mean
- Ans.
Interest means something that arouses curiosity or concern.
Interest can refer to a topic or subject that someone finds fascinating or engaging.
It can also refer to the feeling of wanting to know more about something.
In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.
Showing genuine interest in helping customers can improve customer satisfaction and loyal
- Q9. How explain company
- Q10. What Experience
(7 Questions)
- Q1. What can you expect an interview with tcs
- Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
- Q2. Behaviour interview questions
- Q3. Tell me about time you faced a challenging situation at work how to handling
- Q4. Different types of interview
- Q5. Technical and behavioral
- Q6. Hr interview questions
- Ans. Hobbies experience family background weakness strength
- Q7. Asking skills u
- Ans. Post graduate diploma in computer application s
I don't know this coding test because I have completed my studies b.com computers
I don't know because I have studied commerce
Group discussion is mean important
I don't know coding test
(2 Questions)
- Q1. Why Experience job
- Q2. What Weakness u
- Ans. Easy attracted people and trust everyone
(3 Questions)
- Q1. Skills experience
- Q2. Strength asked u
- Q3. Family also working hard
I don't know assignment
No this answer because I have complete my graduation b.com
Customer Support Executive Interview Questions & Answers
Alldigi Tech
Anonymous
posted on 22 Sep 2024
Selected
I applied via Company Website and was interviewed in Mar 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about Your self
- Ans.
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Ability to handle high-pressure situations and difficult customers
Proficient in using CRM systems and ticketing platforms
Received multiple awards for outstanding customer service performance
- Q2. Pronounciation check
(2 Questions)
- Q1. Sell this pen or any product
- Ans.
This pen is not just a writing tool, but a stylish accessory that enhances your professional image.
Highlight the sleek design and quality craftsmanship of the pen
Emphasize the smooth writing experience it provides
Mention any special features like a comfortable grip or refillable ink
Create a sense of urgency by mentioning limited availability or a special discount
- Q2. Why should hire you . Why you want join this bpo
- Ans.
I have a strong background in customer service and am highly motivated to excel in this role at your BPO.
I have over 5 years of experience in customer support roles, where I have consistently exceeded targets and received positive feedback from customers.
I am a quick learner and adapt well to new environments, which will allow me to quickly integrate into your team and start making a positive impact.
I am passionate abo...
(2 Questions)
- Q1. Tell me about Your self
- Ans.
Experienced customer support executive with strong communication skills and a passion for helping customers.
Over 5 years of experience in customer support roles
Excellent communication skills, both written and verbal
Proven track record of resolving customer issues efficiently
Passionate about providing top-notch customer service
Familiar with CRM systems and ticketing platforms
- Q2. Hobbies . Strength and Weakness . What is bpo. Company work? Why should hire you Sell this bottle
- Ans.
My hobbies include reading, hiking, and playing the guitar. My strengths are communication and problem-solving skills, while my weakness is impatience. BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. I believe I should be hired for my strong customer service background and ability to handle challenging situations. I can sell ...
Interview Preparation Tips
First hr round hr ask to you basic question like tell me about Your self and they give you one paper and bolenge ki read all this word they check you Pronounciation and they select you for the next round all round is easy for all man or female.
Thank you
Selected
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
(4 Questions)
- Q1. Normal introduction
- Q2. Career Objectives and experience
- Ans.
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
Experienced in handling customer inquiries and resolving issues efficiently
Strong communication skills to effectively interact with customers and team members
Goal-oriented mindset to achieve targets and exceed expectations
Seeking opportunities for professional growth and developm
- Q3. Qualifications and problem solving
- Q4. Manager round and skill questions.
Interview Preparation Tips
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Alorica Customer Support Executive Reviews and Ratings
based on 39 reviews
Rating in categories
|
Customer Service Executive
131
salaries
|  ₹2.3 L/yr - ₹4.5 L/yr |
|
Team Manager
126
salaries
| ₹4.2 L/yr - ₹8.5 L/yr |
|
Customer Support Executive
124
salaries
| ₹2 L/yr - ₹4.5 L/yr |
|
Customer Care Executive
46
salaries
| ₹2.3 L/yr - ₹4 L/yr |
|
Customer Service Associate
45
salaries
| ₹2.5 L/yr - ₹4 L/yr |
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