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Alldigi Tech
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Alldigi Tech Customer Support Executive Interview Questions and Answers
Alldigi Tech Customer Support Executive Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Company Website and was interviewed in Mar 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about Your self
- Ans.
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Ability to handle high-pressure situations and difficult customers
Proficient in using CRM systems and ticketing platforms
Received multiple awards for outstanding customer service performance
- Q2. Pronounciation check
(2 Questions)
- Q1. Sell this pen or any product
- Ans.
This pen is not just a writing tool, but a stylish accessory that enhances your professional image.
Highlight the sleek design and quality craftsmanship of the pen
Emphasize the smooth writing experience it provides
Mention any special features like a comfortable grip or refillable ink
Create a sense of urgency by mentioning limited availability or a special discount
- Q2. Why should hire you . Why you want join this bpo
- Ans.
I have a strong background in customer service and am highly motivated to excel in this role at your BPO.
I have over 5 years of experience in customer support roles, where I have consistently exceeded targets and received positive feedback from customers.
I am a quick learner and adapt well to new environments, which will allow me to quickly integrate into your team and start making a positive impact.
I am passionate abo...
(2 Questions)
- Q1. Tell me about Your self
- Ans.
Experienced customer support executive with strong communication skills and a passion for helping customers.
Over 5 years of experience in customer support roles
Excellent communication skills, both written and verbal
Proven track record of resolving customer issues efficiently
Passionate about providing top-notch customer service
Familiar with CRM systems and ticketing platforms
- Q2. Hobbies . Strength and Weakness . What is bpo. Company work? Why should hire you Sell this bottle
- Ans.
My hobbies include reading, hiking, and playing the guitar. My strengths are communication and problem-solving skills, while my weakness is impatience. BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. I believe I should be hired for my strong customer service background and ability to handle challenging situations. I can sell ...
Interview Preparation Tips
First hr round hr ask to you basic question like tell me about Your self and they give you one paper and bolenge ki read all this word they check you Pronounciation and they select you for the next round all round is easy for all man or female.
Thank you
I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. Why do you want to work
(2 Questions)
- Q1. Job related questions
- Q2. Paper test
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.
(1 Question)
- Q1. Self introduction, experience (if any)
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I applied via Job Fair and was interviewed in Dec 2023. There were 11 interview rounds.
(2 Questions)
- Q1. Tel about ur self
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Tel aboutfamily
- Ans.
Family is a group of people related by blood, marriage, or adoption who support and care for each other.
Family provides emotional support and love.
Family members share common values and traditions.
Family can include parents, siblings, grandparents, aunts, uncles, and cousins.
Family dynamics can vary greatly depending on cultural norms and individual relationships.
(10 Questions)
- Q1. Why do you want to work at this company
- Ans. Make the role great fit for me and I love customer support
- Q2. Why do you want this job
- Ans. I saw the social media I have always loved how you have people in different departments interact users
- Q3. What are you greatest strength
- Ans. Working hard work and where everything is new and consanlty growing
- Q4. Why should hiring you
- Ans. This company famous for India greatest think
- Q5. What are you leaving current job
- Q6. What is ur current salary
- Q7. How do u like one
- Q8. What intrested mean
- Ans.
Interest means something that arouses curiosity or concern.
Interest can refer to a topic or subject that someone finds fascinating or engaging.
It can also refer to the feeling of wanting to know more about something.
In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.
Showing genuine interest in helping customers can improve customer satisfaction and loyal
- Q9. How explain company
- Q10. What Experience
(7 Questions)
- Q1. What can you expect an interview with tcs
- Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
- Q2. Behaviour interview questions
- Q3. Tell me about time you faced a challenging situation at work how to handling
- Q4. Different types of interview
- Q5. Technical and behavioral
- Q6. Hr interview questions
- Ans. Hobbies experience family background weakness strength
- Q7. Asking skills u
- Ans. Post graduate diploma in computer application s
I don't know this coding test because I have completed my studies b.com computers
I don't know because I have studied commerce
Group discussion is mean important
I don't know coding test
(2 Questions)
- Q1. Why Experience job
- Q2. What Weakness u
- Ans. Easy attracted people and trust everyone
(3 Questions)
- Q1. Skills experience
- Q2. Strength asked u
- Q3. Family also working hard
I don't know assignment
No this answer because I have complete my graduation b.com
Selected
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
(4 Questions)
- Q1. Normal introduction
- Q2. Career Objectives and experience
- Ans.
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
Experienced in handling customer inquiries and resolving issues efficiently
Strong communication skills to effectively interact with customers and team members
Goal-oriented mindset to achieve targets and exceed expectations
Seeking opportunities for professional growth and developm
- Q3. Qualifications and problem solving
- Q4. Manager round and skill questions.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.
(5 Questions)
- Q1. How would you fill a customer something that they will not like
- Ans.
I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.
Acknowledge their feelings and show empathy
Explain the situation clearly and honestly
Offer alternatives or solutions to mitigate the issue
Assure them of your commitment to resolving the problem
Thank them for their understanding and patience
- Q2. Do you enjoy communicating with people
- Q3. How would you deal with on irate customer on the phone
- Ans.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the conversation
Apologize for any inconvenience caused
Offer solutions to address the customer's concerns
Follow up to ensure the issue has been resolved to the customer's satisfaction
- Q4. Do you have any experience in a call centre
- Q5. Why do you want to work form us as a customer service advise
(2 Questions)
- Q1. Maximum Qualification you have
- Ans.
Bachelor's degree in Business Administration
Completed Bachelor's degree in Business Administration
Studied various subjects related to business management and customer service
Acquired skills in communication, problem-solving, and decision-making
Relevant coursework included marketing, finance, and organizational behavior
- Q2. Basic scenarios relating to customer experience
Interview Preparation Tips
(2 Questions)
- Q1. What is Social media?
- Ans.
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share photos, videos, and text posts on social media.
Social media allows for real-time communication and interaction with others.
Businesses use social media for marketing, custom...
- Q2. About native places?good thing or bad thing
Grammar question fill in the blank
(1 Question)
- Q1. Why you want to join
Selected
I applied via LinkedIn and was interviewed in Jan 2023. There were 2 interview rounds.
Consist of 5 parts and you need to score 200
Hr will ask questions regarding your introduction.
Interview Preparation Tips
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Alldigi Tech Customer Support Executive Interview Process
based on 2 interviews
1 Interview rounds
- HR Round
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Alldigi Tech Customer Support Executive Reviews and Ratings
based on 41 reviews
Rating in categories
|
Customer Care Executive
1.2k
salaries
|  ₹0.6 L/yr - ₹4.5 L/yr |
|
Quality Analyst
237
salaries
| ₹1.3 L/yr - ₹4 L/yr |
|
Team Lead
228
salaries
| ₹1.5 L/yr - ₹9.6 L/yr |
|
Senior Customer Service Executive
192
salaries
| ₹1 L/yr - ₹4.5 L/yr |
|
Senior Officer
178
salaries
| ₹2.8 L/yr - ₹7.2 L/yr |
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