Alldigi Tech BPO Executive Interview Questions and Answers

Q1. Self introduction
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Q2. About sales and handling customer queries
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General topics discussion

Q1. Asked about sales, marketing
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Q2. Can you relocate
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Q3. Why do you want to work as bpo as your from core branch?
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Q1. How u will Deal customer
Ans. I will use my soft skills and deal it
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Q2. How to deal route customers
Ans. 
To deal with route customers, it is important to provide efficient and personalized service.
• Listen actively to understand their needs and concerns

• Offer personalized solutions and recommendations

• Provide prompt and accurate information

• Maintain a positive and professional attitude

• Follow up to ensure customer satisfaction

• Example: If a route customer has a complaint about a delayed delivery, apologize for the inconvenience ...read more
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Q3. How to deal confuse customer
Ans. 
To deal with a confused customer, it is important to remain calm, listen actively, provide clear explanations, and offer assistance.
• Stay calm and composed

• Listen actively and empathize with the customer's concerns

• Ask clarifying questions to understand the root cause of confusion

• Provide clear and concise explanations using simple language

• Offer assistance and guide the customer through the process

• Use visual aids or exampl...read more
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We want to discuss about our experience and spread the experience into Softskills

Q1. Your chance to review each candidate against their resume to know whether they are a good fit for the job.
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Q2. Make sure candidates meet the minimum qualifications. Single out well-written resumes. Evaluate a candidate's achievements. Spot soft skills. Identify transferable skills. Keep resumes on file.
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Q3. Fit for the position. Please provide the resumes, and I'll help evaluate each candidate based on their qualifications and experience.
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Q4. Luating resumes now. Please share the candidates' resumes, and I'll identify those who meet the minimum qualifications and highlight well-written ones.
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