Tech Mahindra BPO Executive Interview Questions, Process, and Tips

Q1. Why do you want to join this company
Ans. 
I am impressed by the company's reputation for providing excellent BPO services and opportunities for career growth.
• Company's reputation for providing excellent BPO services

• Opportunities for career growth

• Alignment with my career goals and skills
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Q2. Why should we hire you
Ans. 
You should hire me because of my strong communication skills, problem-solving abilities, and experience in the BPO industry.
• I have excellent communication skills which are essential for interacting with clients and resolving issues effectively.

• I am a quick problem solver and can think on my feet to provide solutions to complex issues.

• I have prior experience in the BPO industry, which has equipped me with the necessary
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Q1. Introduce yourself in live
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Skilled in handling customer inquiries and resolving issues efficiently

• Proven track record of meeting and exceeding performance targets

• Strong leadership and communication skills

• Proficient in using CRM software and other tools to streamline processes
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Q2. Talk about a topic
Ans. 
I will talk about the impact of technology on customer service in the BPO industry.
• Technology has revolutionized customer service in BPOs by enabling automation of processes and improving efficiency.

• AI-powered chatbots are being used to handle customer queries and provide instant support.

• CRM systems help in managing customer data effectively and personalizing interactions.

• Social media platforms are utilized for custome...read more
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Q1. Talk about yourself
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Q2. What are your strengths
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Q3. What is meant by BPO
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting a third-party provider to handle specific business processes.
• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

• Ex...read more
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Q1. Are you willing to relocate
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Q2. What is your salary expectation
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Asking questions of their company ?

Q1. Deeply asking what they know skills?
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Q1. About online shopping
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Q2. About self introduction
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