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Foundever Customer Support Executive Interview Questions and Answers

Updated 21 Jun 2024

Foundever Customer Support Executive Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Recruiter 

(2 Questions)

  • Q1. Maximum Qualification you have
  • Ans. 

    Bachelor's degree in Business Administration

    • Completed Bachelor's degree in Business Administration

    • Studied various subjects related to business management and customer service

    • Acquired skills in communication, problem-solving, and decision-making

    • Relevant coursework included marketing, finance, and organizational behavior

  • Answered by AI
  • Q2. Basic scenarios relating to customer experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst company to work with. The Managers and TL's in Hyderabad treat you like shit and HR's are of no use.

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Descalate an angry customer
  • Ans. 

    To descalate an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Listen actively to the customer's complaint without interrupting

    • Empathize with the customer's frustration and acknowledge their feelings

    • Apologize for the inconvenience caused and take responsibility

    • Offer a solution or alternative to resolve the issue

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Know company vision and the roles of a customer service representative.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Customer Support Executive Jobs at Foundever

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Sep 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduction about your self
  • Q2. About knowledge based Questions and about BPO
  • Q3. Why did you liked this company
Round 2 - HR 

(2 Questions)

  • Q1. About Brief introduction
  • Q2. Why you choosed All digi tech

Interview Preparation Tips

Interview preparation tips for other job seekers - This is one of the based company for freshers who searching their job to grow their career
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good company but as a fresher they will not pay u salary for 45 days as training period and if u fail to complete the test at end of day 45 then that's it ur out no salary just worst policy
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Dec 2023. There were 11 interview rounds.

Round 1 - Interview  

(2 Questions)

  • Q1. Tel about ur self
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Tel aboutfamily
  • Ans. 

    Family is a group of people related by blood, marriage, or adoption who support and care for each other.

    • Family provides emotional support and love.

    • Family members share common values and traditions.

    • Family can include parents, siblings, grandparents, aunts, uncles, and cousins.

    • Family dynamics can vary greatly depending on cultural norms and individual relationships.

  • Answered by AI
Round 2 - Technical 

(10 Questions)

  • Q1. Why do you want to work at this company
  • Ans. Make the role great fit for me and I love customer support
  • Answered Anonymously
  • Q2. Why do you want this job
  • Ans. I saw the social media I have always loved how you have people in different departments interact users
  • Answered Anonymously
  • Q3. What are you greatest strength
  • Ans. Working hard work and where everything is new and consanlty growing
  • Answered Anonymously
  • Q4. Why should hiring you
  • Ans. This company famous for India greatest think
  • Answered Anonymously
  • Q5. What are you leaving current job
  • Q6. What is ur current salary
  • Q7. How do u like one
  • Q8. What intrested mean
  • Ans. 

    Interest means something that arouses curiosity or concern.

    • Interest can refer to a topic or subject that someone finds fascinating or engaging.

    • It can also refer to the feeling of wanting to know more about something.

    • In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.

    • Showing genuine interest in helping customers can improve customer satisfaction and loyal

  • Answered by AI
  • Q9. How explain company
  • Q10. What Experience
Round 3 - Technical 

(7 Questions)

  • Q1. What can you expect an interview with tcs
  • Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
  • Answered Anonymously
  • Q2. Behaviour interview questions
  • Q3. Tell me about time you faced a challenging situation at work how to handling
  • Q4. Different types of interview
  • Q5. Technical and behavioral
  • Q6. Hr interview questions
  • Ans. Hobbies experience family background weakness strength
  • Answered Anonymously
  • Q7. Asking skills u
  • Ans. Post graduate diploma in computer application s
  • Answered Anonymously
Round 4 - Coding Test 

I don't know this coding test because I have completed my studies b.com computers

Round 5 - Assignment 

I don't know because I have studied commerce

Round 6 - Group Discussion 

Group discussion is mean important

Round 7 - Coding Test 

I don't know coding test

Round 8 - HR 

(2 Questions)

  • Q1. Why Experience job
  • Q2. What Weakness u
  • Ans. Easy attracted people and trust everyone
  • Answered Anonymously
Round 9 - HR 

(3 Questions)

  • Q1. Skills experience
  • Q2. Strength asked u
  • Q3. Family also working hard
Round 10 - Assignment 

I don't know assignment

Round 11 - Coding Test 

No this answer because I have complete my graduation b.com

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Normal introduction
  • Q2. Career Objectives and experience
  • Ans. 

    My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.

    • Experienced in handling customer inquiries and resolving issues efficiently

    • Strong communication skills to effectively interact with customers and team members

    • Goal-oriented mindset to achieve targets and exceed expectations

    • Seeking opportunities for professional growth and developm

  • Answered by AI
  • Q3. Qualifications and problem solving
  • Q4. Manager round and skill questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very professional and confident for the interview
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is Social media?
  • Ans. 

    Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

    • Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

    • Users can share photos, videos, and text posts on social media.

    • Social media allows for real-time communication and interaction with others.

    • Businesses use social media for marketing, custom...

  • Answered by AI
  • Q2. About native places?good thing or bad thing
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Grammar question fill in the blank

Round 2 - HR 

(1 Question)

  • Q1. Why you want to join

I applied via AmbitionBox and was interviewed in Oct 2022. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Why should your hire you
  • Ans. Because i want to be independent and learn more new things
  • Answered Anonymously
  • Q2. Is rotational working
  • Q3. Why join bpo and why hire you
  • Ans. Yes i am work 24 hours
  • Answered Anonymously
  • Q4. I want to be independent

Interview Preparation Tips

Interview preparation tips for other job seekers - please pass the questions and i want a job and why should you hire
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Assignment 

Consist of 5 parts and you need to score 200

Round 2 - Group Discussion 

Hr will ask questions regarding your introduction.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well and it is easy to get a job. Prepare your introduction part well

Foundever Interview FAQs

How to prepare for Foundever Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are voice process, Non Voice Process, inbound voice process, US Process and Bpo Voice.
What are the top questions asked in Foundever Customer Support Executive interview?

Some of the top questions asked at the Foundever Customer Support Executive interview -

  1. Descalate an angry custo...read more
  2. Maximum Qualification you h...read more
  3. Basic scenarios relating to customer experie...read more

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Foundever Customer Support Executive Interview Process

based on 4 interviews

Interview experience

3.5
  
Good
View more

Fast track your campus placements

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Foundever Customer Support Executive Salary
based on 245 salaries
₹1.3 L/yr - ₹4.1 L/yr
At par with the average Customer Support Executive Salary in India
View more details

Foundever Customer Support Executive Reviews and Ratings

based on 60 reviews

2.8/5

Rating in categories

2.9

Skill development

2.9

Work-life balance

2.7

Salary

2.8

Job security

2.9

Company culture

2.2

Promotions

2.8

Work satisfaction

Explore 60 Reviews and Ratings
Customer Support Executive

Hyderabad / Secunderabad

1-2 Yrs

₹ 2.25-3 LPA

Customer Support Executive

Hyderabad / Secunderabad

0-4 Yrs

₹ 4-4.75 LPA

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