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Foundever
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Foundever Customer Support Executive Interview Questions and Answers
Foundever Customer Support Executive Interview Experiences
2 interviews found
(2 Questions)
- Q1. Maximum Qualification you have
- Ans.
Bachelor's degree in Business Administration
Completed Bachelor's degree in Business Administration
Studied various subjects related to business management and customer service
Acquired skills in communication, problem-solving, and decision-making
Relevant coursework included marketing, finance, and organizational behavior
- Q2. Basic scenarios relating to customer experience
Interview Preparation Tips
I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Descalate an angry customer
- Ans.
To descalate an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to the customer's complaint without interrupting
Empathize with the customer's frustration and acknowledge their feelings
Apologize for the inconvenience caused and take responsibility
Offer a solution or alternative to resolve the issue
Follow up with the customer to ensure their satisfaction
Interview Preparation Tips
Customer Support Executive Jobs at Foundever
Top trending discussions
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Customer Service Representative Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 25 Sep 2021
I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. About yourself
- Q2. Be prepared and confident. They only check your communication skills and how well you can answer their questions.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 13 Jul 2022
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Introduction, hobbies
(1 Question)
- Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 17 Jul 2022
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about yourself
(1 Question)
- Q1. Best call experience with customer
- Ans.
My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.
Active listening and empathy helped me understand the customer's problem
I provided clear and concise instructions to resolve the issue
I followed up with the customer to ensure their satisfaction
The customer expressed gratitude and appreciation for my help
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 26 May 2021
I appeared for an interview before May 2020.
Interview Questionnaire
1 Question
- Q1. What are your plans
Interview Preparation Tips
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL
Customer Service Representative Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 2 Sep 2020
I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. First is versant round about grammar question, for voice and non voice round
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 26 Apr 2021
I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.
Interview Questionnaire
1 Question
- Q1. Intro, past experience, knowledge about customer service
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 27 Mar 2020
I applied via Recruitment Consultant and was interviewed in Sep 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About myself, Why do you want to work? And why in BPO? SALARY expectations?
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Concentrix Corporation
posted on 27 Jun 2021
I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What are your strengths and weaknesses
- Q2. Describe yourself
Interview Preparation Tips
Foundever Interview FAQs
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Foundever Customer Support Executive Interview Process
based on 4 interviews
Interview experience
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Foundever Customer Support Executive Reviews and Ratings
based on 62 reviews
Rating in categories
Chennai
1-5 Yrs
₹ 3.5-4.5 LPA
|
Customer Service Professional
692
salaries
|  ₹1 L/yr - ₹5.5 L/yr |
|
Customer Service Executive
554
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Customer Service Representative
402
salaries
| ₹1.4 L/yr - ₹5 L/yr |
|
Customer Support Executive
247
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
|
Team Lead
233
salaries
| ₹1.8 L/yr - ₹9 L/yr |
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