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Foundever Customer Support Executive Interview Questions and Answers

Updated 21 Jun 2024

Foundever Customer Support Executive Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Recruiter 

(2 Questions)

  • Q1. Maximum Qualification you have
  • Ans. 

    Bachelor's degree in Business Administration

    • Completed Bachelor's degree in Business Administration

    • Studied various subjects related to business management and customer service

    • Acquired skills in communication, problem-solving, and decision-making

    • Relevant coursework included marketing, finance, and organizational behavior

  • Answered by AI
  • Q2. Basic scenarios relating to customer experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst company to work with. The Managers and TL's in Hyderabad treat you like shit and HR's are of no use.

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Descalate an angry customer
  • Ans. 

    To descalate an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Listen actively to the customer's complaint without interrupting

    • Empathize with the customer's frustration and acknowledge their feelings

    • Apologize for the inconvenience caused and take responsibility

    • Offer a solution or alternative to resolve the issue

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Know company vision and the roles of a customer service representative.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Customer Support Executive Jobs at Foundever

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Interview questions from similar companies

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Some basics maths, reassoning question and grammer.

Round 3 - HR 

(1 Question)

  • Q1. Mainly questions asked are general and must be confident and be firm with what you speak.

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing to keep in mind while appearing for interview is be crystal clear and I would say confident is the main pillar stone.

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Introduction.....?
  • Q2. Privious job related questions?
  • Q3. Typing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident nothing else.....

I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go to give interviews you have faith in yourself and think that you will do it all

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About me and the general knowledge questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is BPO industry?
  • Ans. 

    BPO industry refers to the outsourcing of business processes to third-party service providers.

    • BPO stands for Business Process Outsourcing

    • It involves contracting out specific business functions to external companies

    • Common BPO services include customer support, data entry, and accounting

    • BPO industry has grown rapidly in countries like India and the Philippines

    • Cost savings and access to specialized skills are some of the

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - First Be calm and reply with a smile on your face and don't run while you answer

I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.
  • Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.
  • Q3. Tell why you left your last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident, and answer briefly about everything and be calm.

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Last experience, self introduction etc..

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to be nervous, listen to the interviewer's questions carefully.

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do You know about SHIKSHA ?
  • Q2. What reminds you to think of your mother everytime you eat

Interview Preparation Tips

Interview preparation tips for other job seekers - Politely admit if you dont know any of the interview answers and assure them whether you get the job or not but definitely will try to learn that.
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Foundever Interview FAQs

How to prepare for Foundever Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are voice process, Non Voice Process, inbound voice process, US Process and Bpo Voice.
What are the top questions asked in Foundever Customer Support Executive interview?

Some of the top questions asked at the Foundever Customer Support Executive interview -

  1. Descalate an angry custo...read more
  2. Maximum Qualification you h...read more
  3. Basic scenarios relating to customer experie...read more

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Foundever Customer Support Executive Interview Process

based on 4 interviews

Interview experience

3.5
  
Good
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Foundever Customer Support Executive Salary
based on 239 salaries
₹1.3 L/yr - ₹4.5 L/yr
5% more than the average Customer Support Executive Salary in India
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Foundever Customer Support Executive Reviews and Ratings

based on 61 reviews

2.8/5

Rating in categories

2.8

Skill development

2.8

Work-life balance

2.7

Salary

2.7

Job security

2.8

Company culture

2.1

Promotions

2.7

Work satisfaction

Explore 61 Reviews and Ratings
Customer Support Executive

Hyderabad / Secunderabad

1-2 Yrs

₹ 2.25-3 LPA

Customer Support Executive

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0-4 Yrs

₹ 4-4.75 LPA

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