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Bachelor's degree in Business Administration
Completed Bachelor's degree in Business Administration
Studied various subjects related to business management and customer service
Acquired skills in communication, problem-solving, and decision-making
Relevant coursework included marketing, finance, and organizational behavior
I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.
To descalate an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to the customer's complaint without interrupting
Empathize with the customer's frustration and acknowledge their feelings
Apologize for the inconvenience caused and take responsibility
Offer a solution or alternative to resolve the issue
Follow up with the customer to ensure their satisfaction
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posted on 25 Sep 2021
I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.
posted on 13 Jul 2022
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
posted on 17 Jul 2022
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.
Active listening and empathy helped me understand the customer's problem
I provided clear and concise instructions to resolve the issue
I followed up with the customer to ensure their satisfaction
The customer expressed gratitude and appreciation for my help
posted on 26 May 2021
I appeared for an interview before May 2020.
posted on 2 Sep 2020
I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.
posted on 26 Apr 2021
I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.
posted on 27 Mar 2020
I applied via Recruitment Consultant and was interviewed in Sep 2019. There were 4 interview rounds.
posted on 27 Jun 2021
I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 3 interview rounds.
based on 4 interviews
Interview experience
based on 62 reviews
Rating in categories
Chennai
1-5 Yrs
₹ 3.5-4.5 LPA
Customer Service Professional
692
salaries
| ₹1 L/yr - ₹5.5 L/yr |
Customer Service Executive
554
salaries
| ₹1 L/yr - ₹5 L/yr |
Customer Service Representative
402
salaries
| ₹1.4 L/yr - ₹5 L/yr |
Customer Support Executive
247
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
Team Lead
233
salaries
| ₹1.8 L/yr - ₹9 L/yr |
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