3 Foundever Customer Support Executive Interview Questions & Answers | Complete Prep Guide 2025

Foundever Customer Support Executive Interview Experiences

2 interviews found

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 21 Jun 2024

Interview experience

Bad

Difficulty level

Process Duration

Result

Round 1 - Recruiter

(2 Questions)

Q1. Maximum Qualification you have

Ans.

Bachelor's degree in Business Administration

Completed Bachelor's degree in Business Administration
Studied various subjects related to business management and customer service
Acquired skills in communication, problem-solving, and decision-making
Relevant coursework included marketing, finance, and organizational behavior

Answered by AI

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Q2. Basic scenarios relating to customer experience

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Interview Preparation Tips

Interview preparation tips for other job seekers - Worst company to work with. The Managers and TL's in Hyderabad treat you like shit and HR's are of no use.

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 21 Dec 2021

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Descalate an angry customer

Ans.

To descalate an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

Listen actively to the customer's complaint without interrupting
Empathize with the customer's frustration and acknowledge their feelings
Apologize for the inconvenience caused and take responsibility
Offer a solution or alternative to resolve the issue
Follow up with the customer to ensure their satisfaction

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Know company vision and the roles of a customer service representative.

Customer Support Executive Jobs at Foundever

View all

Customer Support Executive

Hyderabad / Secunderabad

1-2 Yrs

₹ 2.25-3 LPA

Customer Support Executive

Hyderabad / Secunderabad

0-4 Yrs

₹ 4-4.75 LPA

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Concentrix Corporation

posted on 22 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Some basics maths, reassoning question and grammer.

Round 3 - HR

(1 Question)

Q1. Mainly questions asked are general and must be confident and be firm with what you speak.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing to keep in mind while appearing for interview is be crystal clear and I would say confident is the main pillar stone.

Customer Care Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 21 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Introduction.....?

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Q2. Privious job related questions?

Add your answer

Q3. Typing

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident nothing else.....

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 2 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go to give interviews you have faith in yourself and think that you will do it all

Customer Service Associate Interview Questions & Answers

Infosys

Anonymous

posted on 25 Jan 2021

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. About me and the general knowledge questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice

Customer Care Executive Interview Questions & Answers

Teleperformance

posted on 4 Feb 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me about yourself

Add your answer

Q2. What is BPO industry?

Ans.

BPO industry refers to the outsourcing of business processes to third-party service providers.

BPO stands for Business Process Outsourcing
It involves contracting out specific business functions to external companies
Common BPO services include customer support, data entry, and accounting
BPO industry has grown rapidly in countries like India and the Philippines
Cost savings and access to specialized skills are some of the

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First Be calm and reply with a smile on your face and don't run while you answer

Customer Service Associate Interview Questions & Answers

Tech Mahindra

kagdan45

posted on 11 Sep 2020

I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire

3 Questions

Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.

Add your answer

Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.

Add your answer

Q3. Tell why you left your last company?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident, and answer briefly about everything and be calm.

Customer Support Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 23 Nov 2021

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Last experience, self introduction etc..

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to be nervous, listen to the interviewer's questions carefully.

Customer Service Associate Interview Questions & Answers

Wipro

Anonymous

posted on 19 Jan 2021

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire

2 Questions

Q1. What do You know about SHIKSHA ?

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Q2. What reminds you to think of your mother everytime you eat

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Interview Preparation Tips

Interview preparation tips for other job seekers - Politely admit if you dont know any of the interview answers and assure them whether you get the job or not but definitely will try to learn that.

Foundever Interview FAQs

How to prepare for Foundever Customer Support Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are voice process, Non Voice Process, inbound voice process, US Process and Bpo Voice.

What are the top questions asked in Foundever Customer Support Executive interview?

Some of the top questions asked at the Foundever Customer Support Executive interview -

Descalate an angry custo...read more
Maximum Qualification you h...read more
Basic scenarios relating to customer experie...read more

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Foundever Customer Support Executive Salary

based on 239 salaries

₹1.3 L/yr - ₹4.5 L/yr

5% more than the average Customer Support Executive Salary in India

View more details

Customer Support Executive Jobs at Foundever

Customer Support Executive

Hyderabad / Secunderabad

1-2 Yrs

₹ 2.25-3 LPA

Customer Support Executive

Hyderabad / Secunderabad

0-4 Yrs

₹ 4-4.75 LPA

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