Teleperformance Customer Service Representative Interview Questions, Process, and Tips

Q1. What is the speed of your wifi and how much total overall experience?
Ans. 
The speed of my wifi is fast and I have extensive overall experience in providing excellent customer service.
• My wifi speed is consistently high, allowing for fast and uninterrupted internet connection.

• I have been working as a Customer Service Representative for several years, gaining valuable experience in handling various customer inquiries and resolving issues effectively.

• I have received positive feedback from custom...read more
Answered by AI
Add your answer
Q2. Are you willing to go for night shift?
Add your answer

Q1. They will take drug test and then they will send you to your home back .
Add your answer

It was tough test. I prepared myself for online test but could not clear it first time. Mostly they given maths questions also some were multichoice questions.

Q1. Why Teleperformance?
Ans. 
Teleperformance offers a supportive work environment, opportunities for growth, and a strong reputation in the industry.
• Teleperformance provides comprehensive training programs for employees to enhance their skills.

• The company values diversity and inclusion, creating a welcoming atmosphere for employees.

• Teleperformance has a strong reputation for providing excellent customer service, which aligns with my own values.

• The...read more
Answered by AI
Add your answer
Q2. What are your expected salary?
Add your answer
Q3. What are your strenghts and weaknesses?
Ans. 
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented and sometimes taking on too much work.
• Strength: Excellent communication skills - able to effectively communicate with customers and colleagues

• Strength: Strong problem-solving abilities - able to quickly and efficiently resolve customer issues

• Weakness: Overly detail-oriented - sometimes s...read more
Answered by AI
Add your answer
Q4. Why should we NOT hire you?
Add your answer

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing exceptional customer service

• Ability to remain calm and professional in challenging situations
Answered by AI
Add your answer
Q2. What was your responsibility in your previous company
Ans. 
I was responsible for handling customer inquiries, resolving issues, and providing excellent service.
• Managed incoming calls and emails from customers

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Processed orders and returns

• Maintained customer records and updated information as needed
Answered by AI
Add your answer

Q1. Why do you want to work abroad ?
Add your answer
Q2. If you had to give me a tip or share a thing you think would be an important thing to experience about anything what would it be ?
Add your answer

The aptitude test was there to assess your english level and how you handled customer complains.

Q1. Salary expectations ?
Add your answer

Q1. What is the role of customers support representative
Ans. 
Customer support representatives provide assistance and guidance to customers in resolving their issues and answering their queries.
• Assist customers in resolving issues and answering queries

• Provide product information and troubleshooting assistance

• Handle complaints and escalations professionally

• Maintain a positive and helpful attitude towards customers

• Document customer interactions and feedback for future reference
Answered by AI
Add your answer
Q2. How will you address the customer for the situation given
Ans. 
I will address the customer with empathy, active listening, and a solution-focused approach.
• Acknowledge the customer's concerns and show empathy

• Listen actively to understand the issue fully

• Offer a solution or alternative options to resolve the issue

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer

Q1. Do you have high speed internet connection?
Add your answer
Q2. When are you able to start?
Add your answer
Q3. Will the training timeframe work for you?
Add your answer
Q4. Do you have a quiet environment to work in?
Add your answer
Q5. Do you have customer service experience?
Ans. 
Yes, I have over 2 years of customer service experience in a retail setting.
• Worked as a customer service representative at a retail store for 2 years

• Assisted customers with product inquiries, returns, and exchanges

• Resolved customer complaints and issues in a timely and professional manner

• Received positive feedback from customers for excellent service
Answered by AI
Add your answer