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Teleperformance Customer Service Representative Interview Questions, Process, and Tips
Top Teleperformance Customer Service Representative Interview Questions and Answers
- Q1. What is the speed of your wifi and how much total overall experience?
- Q2. What is the role of customers support representative
- Q3. How will you address the customer for the situation given
Teleperformance Customer Service Representative Interview Experiences
19 interviews found
Deepak vijay
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about you Hobbys
- Q2. Strength and weakness
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed before May 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Basic questions regarding yourself. They just want to check your English fluency.
- Q2. Why you want to join BPO sector?
- Ans.
I am interested in joining the BPO sector because of the opportunities it provides for personal and professional growth.
BPO sector offers a dynamic work environment that allows me to learn and develop new skills.
It provides exposure to a diverse range of clients and industries, which can broaden my knowledge and experience.
The sector also offers competitive salaries and benefits, which is important for my financial sta...
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. My self only myself myself
Interview Preparation Tips
What people are saying about Teleperformance
Selected
I applied via Referral and was interviewed before Jun 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Face to face interview
- Q2. Tell me about you self
- Q3. Why you left you previous company
- Q4. What was you CTC in your previous company
- Q5. What is your expected CTC
- Ans.
My expected CTC is negotiable based on the job responsibilities and market standards.
My expected CTC is based on my experience, skills, and the job requirements.
I am open to discussing the salary range during the interview process.
I am looking for a competitive salary package that aligns with my qualifications.
- Q6. Do you need leaves in next 6 months
Interview Preparation Tips
Teleperformance interview questions for designations
I applied via Naukri.com and was interviewed in Mar 2022. There was 1 interview round.
(4 Questions)
- Q1. Why are you looking for a change?
- Q2. Simple template in the salary right now
- Ans.
The salary template for Customer Service Representative is based on industry standards and experience.
The salary range for a Customer Service Representative varies based on location, company size, and experience.
Entry-level positions typically start at around $25,000-$30,000 per year.
Experienced representatives can earn upwards of $50,000 per year.
Some companies offer bonuses or commission based on performance.
It's imp...
- Q3. Hi u r right now u can
- Q4. Hsjjejejej me know if you
Interview Preparation Tips
Get interview-ready with Top Teleperformance Interview Questions
sunny singh
Selected
I applied via Referral and was interviewed before Feb 2022. There were 3 interview rounds.
(8 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to join this company
- Q3. What was your previous salar and why do you leave that company
- Q4. How to convince an rude customer
- Ans.
To convince a rude customer, remain calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional, even if the customer is being rude.
Listen actively to the customer's concerns and acknowledge their feelings.
Empathize with the customer and apologize for any inconvenience they may have experienced.
Offer solutions to the customer's problem and work with them to find a resolution...
- Q5. Are you comfortable in rotational shifts
- Q6. What is your salary expectations
- Q7. Till when you will work with us
- Q8. Why should we hire you
You need to give an Grammer test and typing test
Interview Preparation Tips
Customer Service Representative Jobs at Teleperformance
I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Give ur basic intro ??
- Q2. What is ur daily routine
- Q3. What is Coustomer care executive & BPO??
- Ans.
A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.
Customer care executives are responsible for providing excellent customer service.
They handle customer queries, complaints, and provide solutions.
BPO is a business model where a company outsources its non-core business processes to a third-party provider.
BPOs provide services like custo...
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why you have choosen BPO sector
Interview Preparation Tips
Devendra Sharma
I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.
(1 Question)
- Q1. Speak about the given topic for 1 minute
- Ans.
The importance of active listening in customer service
Active listening involves paying full attention to the customer and understanding their needs
It helps build rapport and trust with the customer
Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback
Active listening can lead to better problem-solving and conflict resolution
It is important to avoid interrupting the custom
(1 Question)
- Q1. You must give the answer within 5 seconds on the phone
Interview Preparation Tips
Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance Customer Service Representative interview -
The duration of Teleperformance Customer Service Representative interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
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Teleperformance Customer Service Representative Interview Process
based on 7 interviews in last 1 year
1 Interview rounds
- HR Round
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Customer Service Representative Interview Questions from Similar Companies
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Teleperformance Customer Service Representative Reviews and Ratings
based on 243 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹4.5 L/yr |
|
Customer Service Executive
6.1k
salaries
| ₹1 L/yr - ₹7.5 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.3k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹0.6 L/yr - ₹6 L/yr |
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